Ladonna David, Mba Email & Phone Number

San Antonio, Tx, Us

Ashburn, Virginia, Us

Key responsibilities while working in a team-oriented scrum environment supporting AETC Decision Support System (ADSS) includes: •Logging activities into StarTeam Agile, Micro Focus Rhythm 5.1•Interacting with key individuals from the Air Education & Training command•Manage Change Requests steps in StarTeam repository•Translate business needs into requirements utilizing Borland Caliber 11.4•Create requirements traceability utilizing Caliber•Develop system test procedure scripts•Test reports, application, and websites based on business requirements for a business reporting system/data warehouse IBM Cognos •Manage test process and develop test plan documentation in StarTeam•Oversee UAT; Facilitate testing, solution acceptance and roll out to production•Support development and maintenance of applications based on requirements•Training and customer service•Develop monthly status updates and report changes•IT User Management utilizing Cognos Administration

Nantes, Pays De La Loire, Fr

Served the ITSD PMO office and provided business analysis support to Building and Equipment Services Department (BESD) SAP PM Work Management processes including capacity planning.Key Responsibilities:•Researched top three potential commercial off the shelf (COTS) applications or SAP components to determine possible solutions to meet department business requirements•Scheduled and conducted weekly meetings to capture and document the AS-IS and TO-BE processes•Developed weekly status updates and reported changes to the business unit•Provided weekly high-level communications to leadership staff and to business stakeholders•Constructed use cases and e2e model workflows for four AS-IS and TO-BE processes•Analyzed business requirements on four projects and documented requirements for the business units•Documentation of all steps related to analysis, design, development, testing, deployment and sustainment•Created Requirements Traceability Matrix; Wrote test scripts and conducted testing of new software being implemented•Administered User Acceptance Testing (UAT), regression testing and monitored approval process•Wrote training documentation for implemented software enhancements

Vienna, Va, Us

Air Force Civil EngineeringReport to AFCEC Functional Management Office (FMO) to provide system analysis and planning support services for both new and legacy environmental IT systems.Key Responsibilities:•Investigate, identify, catalog, and evaluate existing installation and Majom CE IT investments•Utilize technical civil engineering knowledge to make recommendations on whether existing IT investments can be consolidated with other systems and requirements•Provide technical & IT recommendations to FMO regarding the data, operating systems, security, and applicability of the IT investments identified•Work with FMO & PMO staff to provide information and recommendations for inclusion into existing or future CE IT enterprise architecture•Define and document customer business requirements and processes•Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access•Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations and directorates in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance•Analyze the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensuring the system design fits the needs of the end user•Analyze the feasibility of existing systems•Identify opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and operational changes•Plan, organize and conduct business process reengineering/improvement project reviews of Environmental systems•Consolidate information into cohesive and understandable correspondence for use in management decision making

Milwaukee, Wisconsin, Us

ResponsibilitiesArmy GFEBS (SAP) CM Cost Management Operations & Support across Finance and controlling modules SAP FICO. Requirements analysis, Functional Design & Testing of the Payroll & Labor.Key Responsibilities:• Requirements analysis, functional design and application testing.• Effectively liaise with the business and translate business requirements into effective solutions.• Develop and maintain configuration and functional design documents.• Develop comprehensive written functional documentation on policies, standards, and procedures.• Run Army Civilian payroll.Received Interim Secret Clearance.

San Antonio, Tx, Us

Provided business solution services to lower cost and improve efficiencies to include implementing process improvements utilizing Scrum methods. Supported Commercial Mktg and Mktg Svcs business units as well as senior level customers. Delivered overall business value of approximately 2M.Key Responsibilities:• Delivered application support, enhancement and integration services on customer applications using PM and BA analysis methodology in coordination with other IT teams• Worked directly with customers to prioritize product backlog, requirements gathering, statuses, issues and training. Tracked product backlog utilizing SharePoint. Familiar with the Jira tracking system• Clarified and translated As-Is and To-Be, customer requirements and functional specifications• Scheduled 1-2 week Sprint Planning meetings with business advocate, analyst, developers and testers to discuss software enhancement goals and estimated timelines on deliverables• Worked closely with and empowered local developers, off shore personnel, Commercial Marketing, Marketing Services, Logistics, Refining, and the Public/Gov't Affairs and Communications customers to deliver specifications and performed unit and regression testing on SAP SD, CRM, FI & CO applications and other customized solutions i.e. Salesforce, IHS, SharePoint to meet business objectives• Created test scripts utilizing HP Quality Center• Arranged Sprint Review meetings to finalize discussions concerning completed projects • Assisted Enterprise Architecture in identifying the best software solution• Provided Production Monthly Maintenance functional support once a month as needed• Troubleshoot TesoroConnect portal issues indicated by external customers that operate Tesoro®, Shell®, ARCO® or USA Gasoline™ brands• Utilized ServiceNow for work order management• Trained interns and junior level analysts on functional competencies• Participated in special projects involving diversity & inclusion efforts

Atlanta, Ga, Us

• Pivotal role to ensure that each of the 65 sites are engineered with an operating plan to function at its most efficient and cost-effective level to ensure 100% processing of all international product levels• Act as the district point of contact to coordinate operating plans• International methods training, operational improvement, auditing, reporting, and technology support• Develop and execute targeted email communications district wide providing regular tracking reports concerning the analysis of performances in key element areas• Responsible for deployment of newly implemented services and procedures within international operations• Maintain database files with current and accurate information as well as training essentials for 150 employees• Volume Forecasting and Planning – volume projections, volume availability, staffing plans, facility planning, alternate flow planning, contingency plans, holiday plans• Collaborates with Operations to review volume projections (e.g., holidays, peaks, cutbacks, etc.) and ensure staffing plans are aligned to service needs• Work Measurements – Determined effective jobs in the operation while establishing the operating parameters based on use of correct methods and procedures and the most effective/utilized job set-up.• Collaborates with Plant Engineering to define viable deadlines for facility projects (e.g., layouts, enhancements, improvements, etc.).• Made sure process flow and pick-to-belt methods were being followed.

Atlanta, Ga, Us

• Develop daily and weekly load plans that optimize the transportation network by reducing costs and excess feeder movements• Communicate to the operation team during the daily meetings before operation• Monitor the execution of the load plan by critiquing load quality, enforcing approved alternate flows and insuring that load plans are followed• Perform monthly trend analysis and load projections• Manage the process of Excess Load justification• Development and communication of seasonal and holiday special operating plans for cost savings• Made sure process flow and pick-to-belt methods were being followed

Atlanta, Ga, Us

• For various years, selected as a key team leader on diverse special projects i.e. recruiting, developing, and managing of 80 external employees working on a temporary basis during the Christmas season to facilitate deliveries and save on labor costs.• Recognized as a superb advisor, remaining 100% accurate, and on-target to goal.

Atlanta, Ga, Us

• Pivotal role to ensure that each of the 40 sites are engineered with an operating plan to function at its most efficient and cost-effective level to ensure 100% processing of all international product levels• Act as the district point of contact to coordinate operating plans• International methods training, operational improvement, auditing, reporting, and technology support• Develop and execute targeted email communications district wide providing regular tracking reports concerning the analysis of performances in key element areas• Responsible for deployment of newly implemented services and procedures within international operations• Maintain database files with current and accurate information as well as training essentials for 95 employees • Volume Forecasting and Planning – volume projections, volume availability, staffing plans, facility planning, alternate flow planning, contingency plans, holiday plans• Collaborates with Operations to review volume projections (e.g., holidays, peaks, cutbacks, etc.) and ensure staffing plans are aligned to service needs• Work Measurements – Determined effective jobs in the operation while establishing the operating parameters based on use of correct methods and procedures and the most effective/utilized job set-up.• Collaborates with Plant Engineering to define viable deadlines for facility projects (e.g., layouts, enhancements, improvements, etc.).

Atlanta, Ga, Us

• Assisted Operations Management with achieving operations efficiencies. Provided operational support• Implemented and conducted systems training and monitored district results to ensure balanced score card results were met• Spearheaded training initiatives - identified training needs and assisted business managers with completion of various initiative• Supported domestic Small Package function to ensure it meets and exceeds customer service and quality objectives.• Developed, assessed, and aligned service goals with company objectives• Made sure process flow and pick-to-belt methods were being followed

Atlanta, Ga, Us

• Supervised critical projects and programs on behalf of the package-planning department. • Directly responsible for ensuring "best practice" methodologies integrating forecasting, delivery scheduling and production requirements. • Provide planning and management support to 5 different delivery centers that perform 32K+ stops per day. • Advise and support 5 managers and 15 supervisors who directly supervise all drivers. • Key analyst and planner supporting daily operations and delivery logistics within each unit. • Direct critical information flow in order to relay real-time production needs to field managers. • Used previous year's statistics in order to prepare, adjust, and forecast estimated delivery needs for each delivery center. • Prepare plans 24-hours in advance of actual delivery; ensuring production meets cost, service, performance, and safety goals.• Tasked with resolving conflicts quickly, meeting high demand requirements to accommodate quick-turn precision delivery schedules.

Randolph Afb, Tx, Us

• Integral member of the ERP/Oracle application implementation team working on behalf of the transformation project.• Collaborated with Oracle developers and military personnel in the design, development, documentation, and implementation of the system conversion that covered the entire accounting spectrum of the agency including human resources life cycle management. • Responsible for developing technical solutions to business needs by investigating existing business processes and gathering business requirements/detailed system requirements from functional users in order to develop the Oracle application for human resources, payroll, and time management business rules and procedures. • Coded application program from specifications using basic SQL. • Generated test cases from requirements, and performed systems acceptance testing Also isolated and solved design problems encountered during test and implementation stages. • The position was also designed to provide Oracle 11i application systems training and support to the NAF Shared Service Center as well as 300+ end users to ensure they understood appropriate business and financial information to operate the application without interruption.

Randolph Afb, Tx, Us

• Supported the Commander’s Action Group by designing and implementing formats to ensure smooth execution of large events such as the annual Brooks Fiesta Event. • Coordinated distinguished visitor accommodations, daily briefings, staff meetings, and agendas. • Served in a public relations capacity, requiring diplomacy as both a communicator and support team member. • Maintained daily calendar for Command Chief. • Handled large volume of visitors and inquiries regarding the facility. • Liaison for requests for information. • Responsible for receipt of, control, logging, and safekeeping of international correspondence.• Administrative duties such as fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Extensive software skills as well as Internet research abilities. • Credited by commander and protocol officer with having superior quality of work and always taking the initiative. Received Secret Basic Level Clearance.

Atlanta, Ga, Us

• Supervise overall center operations supported by a 75-member team providing direct customer service to both domestic and international locales. • Perform critical conflict resolution, ensuring rapid-turn problem solving on behalf of customers and delivery issues. • Evolve ongoing process improvement initiatives using well-developed company knowledge, resources, and tools to ensure exceptional customer service outcomes. • Manage item pick-up and delivery schedules, tracking systems, employee timecards, and internal and external communications via phone and email. • Recognized as a creative and resourceful team leader, who continually exceeds production goals through top-level business, critical thinking, and multi-task talents • Depended upon to provide "smarter" solutions that improve service and delivery outcomes - Contacted new community developers to gain exact data regarding new streets and addresses, allowing advanced projections pertinent to service and delivery needs.

San Antonio, Tx, Us

•Selected out of a highly competitive candidate base to represent public relations and fundraising initiatives on behalf of the sports organization.•Co-team member on project planning committees including the San Antonio Sports Hall of Fame Tribute, an annual gala showcasing extraordinary athletes from the local area.•Liaison to nationwide governing bodies, tasked with promoting San Antonio as a key city poised for sports industry growth. Solicited sporting events that had a positive effect on the economy and provided national media coverage.•Supported foundation events such as the NCAA Final Four Tournament, Roundball Ruckus, Big 12 Soccer Tournaments and regional basketball tournaments.

Us

• Performed a conversion from manual pilot plant to a new process system.• Trained 10 plant operators on the correct procedures to use the newly integrated Honeywell Process Manager Local Computer Network System (LCN). • Responsibilities included collecting requirements, implementation, upgrades, and day-to-day system management for the entire project life cycle. • Troubleshot basic software problems. • Developed employees increasing knowledge on the use more components of the system on an on-going basis. • Conducted classroom software training, provided support by telephone and in person.• Honeywell 3000 configuration changes +amp; labeled junction box tags. • Created and modified schematics for plant operator use utilizing AutoCAD. • Technical writing - developed and produced manuals for computer-based training system and for safety operating procedures.

Bba / Mba, Sports Management

Certificate, Graduate Certificate In Sap

Pre-Professional

Business Administration And Management, General

Education record