Ladonna David, Mba

Ladonna David, Mba Email and Phone Number

Software Quality Assurance / Business Analyst (Consultant) @ VivSoft
San Antonio, TX, US
Ladonna David, Mba's Location
San Antonio, Texas Metropolitan Area, United States, United States
Ladonna David, Mba's Contact Details

Ladonna David, Mba work email

Ladonna David, Mba personal email

n/a
About Ladonna David, Mba

IT Professional with years of experience in business analysis, business process improvement designs, change management, and information systems management seeking a position to utilize current and build additional skills working with cutting edge SAP tools and technologies as a functional analyst.A seasoned professional with experience interacting amongst operations staff, systems groups, non-technical users, senior officers, and clients. Exceptional ability to communicate with individuals regardless of their socio-economic background. A self-starting, highly adaptable and motivated individual with excellent analytical, problem solving, interpersonal, verbal and written communication skills having an extensive knowledge of a wide variety of information systems and industries. Possess ERP systems project experience involving various aspects of implementation that included, but not limited to design, development, documentation, basic SQL, and testing. Projects included conversions from legacy systems. Apart from systems projects experience, I have various years of operational experience.Specialties: Ability to master new software & apply its full range of capabilities Excellent problem solving skills–business process dev, evaluation, improvement Accurately interpret customers’ problems & offer the best resolution Outstanding telephone comm - patient, personable & receptive Ability to prioritize work projects - Dependable, self-starting multi-tasker Exceptional people mgmt skills Familiar with Oracle 11i & SAP structures Determined to develop expertise in various applications & modules.

Ladonna David, Mba's Current Company Details
VivSoft

Vivsoft

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Software Quality Assurance / Business Analyst (Consultant)
San Antonio, TX, US
Ladonna David, Mba Work Experience Details
  • Vivsoft
    Vivsoft
    San Antonio, Tx, Us
    View
  • Vivsoft
    Software Qa / Help Desk Manager
    Vivsoft Nov 2023 - Present
    Ashburn, Virginia, Us
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  • Global Government Solutions (G2S)
    Software Quality Assurance / Business Analyst (Consultant)
    Global Government Solutions (G2S) Oct 2017 - Oct 2023
    Key responsibilities while working in a team-oriented scrum environment supporting AETC Decision Support System (ADSS) includes: •Logging activities into StarTeam Agile, Micro Focus Rhythm 5.1•Interacting with key individuals from the Air Education & Training command•Manage Change Requests steps in StarTeam repository•Translate business needs into requirements utilizing Borland Caliber 11.4•Create requirements traceability utilizing Caliber•Develop system test procedure scripts•Test reports, application, and websites based on business requirements for a business reporting system/data warehouse IBM Cognos •Manage test process and develop test plan documentation in StarTeam•Oversee UAT; Facilitate testing, solution acceptance and roll out to production•Support development and maintenance of applications based on requirements•Training and customer service•Develop monthly status updates and report changes•IT User Management utilizing Cognos Administration
  • Experis It
    Sr. It Business Analyst (Consultant)
    Experis It Nov 2016 - Apr 2017
    Nantes, Pays De La Loire, Fr
    Served the ITSD PMO office and provided business analysis support to Building and Equipment Services Department (BESD) SAP PM Work Management processes including capacity planning.Key Responsibilities:•Researched top three potential commercial off the shelf (COTS) applications or SAP components to determine possible solutions to meet department business requirements•Scheduled and conducted weekly meetings to capture and document the AS-IS and TO-BE processes•Developed weekly status updates and reported changes to the business unit•Provided weekly high-level communications to leadership staff and to business stakeholders•Constructed use cases and e2e model workflows for four AS-IS and TO-BE processes•Analyzed business requirements on four projects and documented requirements for the business units•Documentation of all steps related to analysis, design, development, testing, deployment and sustainment•Created Requirements Traceability Matrix; Wrote test scripts and conducted testing of new software being implemented•Administered User Acceptance Testing (UAT), regression testing and monitored approval process•Wrote training documentation for implemented software enhancements
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  • Inserso Corporation
    It Portfolio Management Analyst (Consultant)
    Inserso Corporation May 2015 - Oct 2016
    Vienna, Va, Us
    Air Force Civil EngineeringReport to AFCEC Functional Management Office (FMO) to provide system analysis and planning support services for both new and legacy environmental IT systems.Key Responsibilities:•Investigate, identify, catalog, and evaluate existing installation and Majom CE IT investments•Utilize technical civil engineering knowledge to make recommendations on whether existing IT investments can be consolidated with other systems and requirements•Provide technical & IT recommendations to FMO regarding the data, operating systems, security, and applicability of the IT investments identified•Work with FMO & PMO staff to provide information and recommendations for inclusion into existing or future CE IT enterprise architecture•Define and document customer business requirements and processes•Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access•Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations and directorates in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance•Analyze the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensuring the system design fits the needs of the end user•Analyze the feasibility of existing systems•Identify opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and operational changes•Plan, organize and conduct business process reengineering/improvement project reviews of Environmental systems•Consolidate information into cohesive and understandable correspondence for use in management decision making
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  • Manpowergroup
    Sap Functional Business Analyst Consultant (Consultant)
    Manpowergroup Jan 2015 - May 2015
    Milwaukee, Wisconsin, Us
    ResponsibilitiesArmy GFEBS (SAP) CM Cost Management Operations & Support across Finance and controlling modules SAP FICO. Requirements analysis, Functional Design & Testing of the Payroll & Labor.Key Responsibilities:• Requirements analysis, functional design and application testing.• Effectively liaise with the business and translate business requirements into effective solutions.• Develop and maintain configuration and functional design documents.• Develop comprehensive written functional documentation on policies, standards, and procedures.• Run Army Civilian payroll.Received Interim Secret Clearance.
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  • Tesoro
    Sap Business Analyst
    Tesoro Oct 2011 - Jan 2015
    San Antonio, Tx, Us
    Provided business solution services to lower cost and improve efficiencies to include implementing process improvements utilizing Scrum methods. Supported Commercial Mktg and Mktg Svcs business units as well as senior level customers. Delivered overall business value of approximately 2M.Key Responsibilities:• Delivered application support, enhancement and integration services on customer applications using PM and BA analysis methodology in coordination with other IT teams• Worked directly with customers to prioritize product backlog, requirements gathering, statuses, issues and training. Tracked product backlog utilizing SharePoint. Familiar with the Jira tracking system• Clarified and translated As-Is and To-Be, customer requirements and functional specifications• Scheduled 1-2 week Sprint Planning meetings with business advocate, analyst, developers and testers to discuss software enhancement goals and estimated timelines on deliverables• Worked closely with and empowered local developers, off shore personnel, Commercial Marketing, Marketing Services, Logistics, Refining, and the Public/Gov't Affairs and Communications customers to deliver specifications and performed unit and regression testing on SAP SD, CRM, FI & CO applications and other customized solutions i.e. Salesforce, IHS, SharePoint to meet business objectives• Created test scripts utilizing HP Quality Center• Arranged Sprint Review meetings to finalize discussions concerning completed projects • Assisted Enterprise Architecture in identifying the best software solution• Provided Production Monthly Maintenance functional support once a month as needed• Troubleshoot TesoroConnect portal issues indicated by external customers that operate Tesoro®, Shell®, ARCO® or USA Gasoline™ brands• Utilized ServiceNow for work order management• Trained interns and junior level analysts on functional competencies• Participated in special projects involving diversity & inclusion efforts
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  • United Parcel Service
    District International Coordinator - Industrial Engineering Supervisor
    United Parcel Service Feb 2010 - Oct 2011
    Atlanta, Ga, Us
    • Pivotal role to ensure that each of the 65 sites are engineered with an operating plan to function at its most efficient and cost-effective level to ensure 100% processing of all international product levels• Act as the district point of contact to coordinate operating plans• International methods training, operational improvement, auditing, reporting, and technology support• Develop and execute targeted email communications district wide providing regular tracking reports concerning the analysis of performances in key element areas• Responsible for deployment of newly implemented services and procedures within international operations• Maintain database files with current and accurate information as well as training essentials for 150 employees• Volume Forecasting and Planning – volume projections, volume availability, staffing plans, facility planning, alternate flow planning, contingency plans, holiday plans• Collaborates with Operations to review volume projections (e.g., holidays, peaks, cutbacks, etc.) and ensure staffing plans are aligned to service needs• Work Measurements – Determined effective jobs in the operation while establishing the operating parameters based on use of correct methods and procedures and the most effective/utilized job set-up.• Collaborates with Plant Engineering to define viable deadlines for facility projects (e.g., layouts, enhancements, improvements, etc.).• Made sure process flow and pick-to-belt methods were being followed.
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  • United Parcel Service
    Load Planner - Industrial Engineering Supervisor
    United Parcel Service Oct 2008 - Feb 2010
    Atlanta, Ga, Us
    • Develop daily and weekly load plans that optimize the transportation network by reducing costs and excess feeder movements• Communicate to the operation team during the daily meetings before operation• Monitor the execution of the load plan by critiquing load quality, enforcing approved alternate flows and insuring that load plans are followed• Perform monthly trend analysis and load projections• Manage the process of Excess Load justification• Development and communication of seasonal and holiday special operating plans for cost savings• Made sure process flow and pick-to-belt methods were being followed
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  • United Parcel Service
    Helper Coordinator - Industrial Engineering Supervisor
    United Parcel Service Oct 2005 - Dec 2009
    Atlanta, Ga, Us
    • For various years, selected as a key team leader on diverse special projects i.e. recruiting, developing, and managing of 80 external employees working on a temporary basis during the Christmas season to facilitate deliveries and save on labor costs.• Recognized as a superb advisor, remaining 100% accurate, and on-target to goal.
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  • United Parcel Service
    District International Coordinator - Industrial Engineering Supervisor
    United Parcel Service Jan 2007 - Oct 2008
    Atlanta, Ga, Us
    • Pivotal role to ensure that each of the 40 sites are engineered with an operating plan to function at its most efficient and cost-effective level to ensure 100% processing of all international product levels• Act as the district point of contact to coordinate operating plans• International methods training, operational improvement, auditing, reporting, and technology support• Develop and execute targeted email communications district wide providing regular tracking reports concerning the analysis of performances in key element areas• Responsible for deployment of newly implemented services and procedures within international operations• Maintain database files with current and accurate information as well as training essentials for 95 employees • Volume Forecasting and Planning – volume projections, volume availability, staffing plans, facility planning, alternate flow planning, contingency plans, holiday plans• Collaborates with Operations to review volume projections (e.g., holidays, peaks, cutbacks, etc.) and ensure staffing plans are aligned to service needs• Work Measurements – Determined effective jobs in the operation while establishing the operating parameters based on use of correct methods and procedures and the most effective/utilized job set-up.• Collaborates with Plant Engineering to define viable deadlines for facility projects (e.g., layouts, enhancements, improvements, etc.).
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  • United Parcel Service
    Operations Excellence - Industrial Engineering Supervisor
    United Parcel Service Jan 2006 - Jan 2007
    Atlanta, Ga, Us
    • Assisted Operations Management with achieving operations efficiencies. Provided operational support• Implemented and conducted systems training and monitored district results to ensure balanced score card results were met• Spearheaded training initiatives - identified training needs and assisted business managers with completion of various initiative• Supported domestic Small Package function to ensure it meets and exceeds customer service and quality objectives.• Developed, assessed, and aligned service goals with company objectives• Made sure process flow and pick-to-belt methods were being followed
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  • United Parcel Service
    Package Planner - Industrial Engineering Supervisor
    United Parcel Service Sep 2005 - Jan 2006
    Atlanta, Ga, Us
    • Supervised critical projects and programs on behalf of the package-planning department. • Directly responsible for ensuring "best practice" methodologies integrating forecasting, delivery scheduling and production requirements. • Provide planning and management support to 5 different delivery centers that perform 32K+ stops per day. • Advise and support 5 managers and 15 supervisors who directly supervise all drivers. • Key analyst and planner supporting daily operations and delivery logistics within each unit. • Direct critical information flow in order to relay real-time production needs to field managers. • Used previous year's statistics in order to prepare, adjust, and forecast estimated delivery needs for each delivery center. • Prepare plans 24-hours in advance of actual delivery; ensuring production meets cost, service, performance, and safety goals.• Tasked with resolving conflicts quickly, meeting high demand requirements to accommodate quick-turn precision delivery schedules.
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  • U.S. Air Force Services Agency
    I.T. Specialist
    U.S. Air Force Services Agency Sep 2004 - Sep 2005
    Randolph Afb, Tx, Us
    • Integral member of the ERP/Oracle application implementation team working on behalf of the transformation project.• Collaborated with Oracle developers and military personnel in the design, development, documentation, and implementation of the system conversion that covered the entire accounting spectrum of the agency including human resources life cycle management. • Responsible for developing technical solutions to business needs by investigating existing business processes and gathering business requirements/detailed system requirements from functional users in order to develop the Oracle application for human resources, payroll, and time management business rules and procedures. • Coded application program from specifications using basic SQL. • Generated test cases from requirements, and performed systems acceptance testing Also isolated and solved design problems encountered during test and implementation stages. • The position was also designed to provide Oracle 11i application systems training and support to the NAF Shared Service Center as well as 300+ end users to ensure they understood appropriate business and financial information to operate the application without interruption.
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  • U.S. Air Force Services Agency
    Protocol Associate - Brooks Afb
    U.S. Air Force Services Agency Jan 2003 - Oct 2004
    Randolph Afb, Tx, Us
    • Supported the Commander’s Action Group by designing and implementing formats to ensure smooth execution of large events such as the annual Brooks Fiesta Event. • Coordinated distinguished visitor accommodations, daily briefings, staff meetings, and agendas. • Served in a public relations capacity, requiring diplomacy as both a communicator and support team member. • Maintained daily calendar for Command Chief. • Handled large volume of visitors and inquiries regarding the facility. • Liaison for requests for information. • Responsible for receipt of, control, logging, and safekeeping of international correspondence.• Administrative duties such as fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Extensive software skills as well as Internet research abilities. • Credited by commander and protocol officer with having superior quality of work and always taking the initiative. Received Secret Basic Level Clearance.
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  • Ups
    Operations Supervisor
    Ups Oct 1993 - Jul 2005
    Atlanta, Ga, Us
    • Supervise overall center operations supported by a 75-member team providing direct customer service to both domestic and international locales. • Perform critical conflict resolution, ensuring rapid-turn problem solving on behalf of customers and delivery issues. • Evolve ongoing process improvement initiatives using well-developed company knowledge, resources, and tools to ensure exceptional customer service outcomes. • Manage item pick-up and delivery schedules, tracking systems, employee timecards, and internal and external communications via phone and email. • Recognized as a creative and resourceful team leader, who continually exceeds production goals through top-level business, critical thinking, and multi-task talents • Depended upon to provide "smarter" solutions that improve service and delivery outcomes - Contacted new community developers to gain exact data regarding new streets and addresses, allowing advanced projections pertinent to service and delivery needs.
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  • San Antonio Sports Foundation
    Special Events
    San Antonio Sports Foundation Sep 2002 - May 2004
    San Antonio, Tx, Us
    •Selected out of a highly competitive candidate base to represent public relations and fundraising initiatives on behalf of the sports organization.•Co-team member on project planning committees including the San Antonio Sports Hall of Fame Tribute, an annual gala showcasing extraordinary athletes from the local area.•Liaison to nationwide governing bodies, tasked with promoting San Antonio as a key city poised for sports industry growth. Solicited sporting events that had a positive effect on the economy and provided national media coverage.•Supported foundation events such as the NCAA Final Four Tournament, Roundball Ruckus, Big 12 Soccer Tournaments and regional basketball tournaments.
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  • Exxonmobil
    Process Engineer Assistant/Trainer
    Exxonmobil Jan 1991 - Jun 1993
    Us
    • Performed a conversion from manual pilot plant to a new process system.• Trained 10 plant operators on the correct procedures to use the newly integrated Honeywell Process Manager Local Computer Network System (LCN). • Responsibilities included collecting requirements, implementation, upgrades, and day-to-day system management for the entire project life cycle. • Troubleshot basic software problems. • Developed employees increasing knowledge on the use more components of the system on an on-going basis. • Conducted classroom software training, provided support by telephone and in person.• Honeywell 3000 configuration changes +amp; labeled junction box tags. • Created and modified schematics for plant operator use utilizing AutoCAD. • Technical writing - developed and produced manuals for computer-based training system and for safety operating procedures.
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Ladonna David, Mba Skills

Schematic Air Force Top Secret Suppliers Chemical Poised Operational Improvement Community Cost Fortune 500 System Configuration System Upgrades Briefings Devising Finance Functional Specifications Hp Quality Center Honor Hands On Training San Ctr Business Administration Dec Alpha Toad For Oracle Tracking Systems Sap Erp Suspense Business Partners Event Management Int It Portfolio Fame Naf Secret Data Conversion Shared Service Center Texas Technical Drawing Management Briefing Design Delta Public Relations Exact Financial Statements Marketing Communications Media Coverage Data Transformation Contractors Gasoline Desktop Computers Resume Statistics Clerical Crm Integration Hiring Resolve Committees Auditing Grc Safety Programs Information Systems Powerpoint Performance Measurement Soccer Sap Implementation Defense Vip Liaising Approvals Human Resources Financial Forecasting Methodology Sustainment Results Oriented Daily Operations Asp Acceptance Testing Portfolio Management Foundation Legal Writing System Troubleshooting Business Services Manuals Forecasting Frontpage Essentials Offering Utilization Diplomacy Cleaning Reports Fundraising Athletics Element Engineering Nat Client Requirements Ups Systems Microsoft Office Cash Flow Forecasting Strategies User Acceptance Testing Microsoft Excel Testing Wordperfect Piloting Training Intelligent Agents Polymers Customer Service Enterprise Software Materials Management End Users Synopsis Software Troubleshooting Solution Operational Excellence Scheduling Documentation Project Management Research Conflict Resolution Government Entities Reporting Precision Engineering Roll Service Providers Stakeholders Payroll Analysis Ruckus Billing Systems Process Simulation Promoting Advertising Agency Systems Analysis Local Area Tournaments .net Systems Training Information Technology Gap Analysis Promotional Sap Economy Sports Industry Sports Industrial Engineering Resolving Conflicts Showcasing Coordination Configurations Fix Protocol Logistics Applications Adi Communication Schedules Web Development Business Analysis Technical Requirements Erp Active Evolve Safety Operations Resourceful Military Personnel Visibility Hands On Design Information Flow Critical Thinking High Energy Typing Abap International Operations Technical Support Project Planning Security Clearance Streets Project Smarter Contractual Agreements Computer Networking Sql Governance Fico Benefits Administration Civil Engineering Basketball Compensation Pivotal Mysap Responsibility Oil And Gas Internal Audit Six Sigma Customer Applications System Conversion Phoenix Multi Disciplined Labor Issues International Business Units Code Efficient Presenter Root Cause Analysis Multi Tasking Ssis Structured Finance Army Project Control Milestone Forms Spreadsheets Office Administration Parcel Process Improvement Patient Outcomes Special Events Materials Software Oracle Gala Seamless Receptionist Duties Compliance Honeywell Deliveries Microsoft Word Test Scripts Special Event Test Cases Executive Relations Special Projects Interviews Corel Draw Systems Management Manpower Self Directed Strategic Thinking Legacy Systems Staff Development Risk Problem Solving Cost Management Meetings Civilian Olympic Delivery Sap Bw Accounting System Coordinated Databases

Ladonna David, Mba Education Details

  • University Of The Incarnate Word
    University Of The Incarnate Word
    Sports Management
  • Central Michigan University
    Central Michigan University
    Graduate Certificate In Sap
  • Stephen F. Austin State University
    Stephen F. Austin State University
    Pre-Professional
  • St. Philip'S College
    St. Philip'S College
    General
  • University Of South Florida Muma College Of Business
    University Of South Florida Muma College Of Business

Frequently Asked Questions about Ladonna David, Mba

What company does Ladonna David, Mba work for?

Ladonna David, Mba works for Vivsoft

What is Ladonna David, Mba's role at the current company?

Ladonna David, Mba's current role is Software Quality Assurance / Business Analyst (Consultant).

What is Ladonna David, Mba's email address?

Ladonna David, Mba's email address is la****@****igy.net

What schools did Ladonna David, Mba attend?

Ladonna David, Mba attended University Of The Incarnate Word, Central Michigan University, Stephen F. Austin State University, St. Philip's College, University Of South Florida Muma College Of Business.

What are some of Ladonna David, Mba's interests?

Ladonna David, Mba has interest in Children, Civil Rights And Social Action, Environment, Poverty Alleviation, Health.

What skills is Ladonna David, Mba known for?

Ladonna David, Mba has skills like Schematic, Air Force, Top Secret, Suppliers, Chemical, Poised, Operational Improvement, Community, Cost, Fortune 500, System Configuration, System Upgrades.

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