Imaging new PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.Provide accurate, timely, and known solutions to end user computer and networking problems of basic to moderately complex nature to ensure end-user productivity. Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes.Maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.Establish a working relationship and understanding of dedicated support area to communicate effectively verbally and in writing with clients and management.Develop, work through, and complete small projects as well as document processes and procedures according to corporate standards. Delegate responsibilities of the project to appropriate team members and provide status to supervisors and clients.Perform other tasks as requested or assigned

○ Elicit requirements from business stakeholders and break them into features anduser stories for implementations that meet business needs.○ Utilize industry standard tools such as Jira and Confluence to organize stories anddocumentation respectively.○ Work within Agile methodologies, such as Scrum, to manage requirements acrossthe software development lifecycle.○ Effectively facilitate sessions for a variety of purposes for a variety of targetaudiences to ensure excellence in communication and shared understanding ofrequirements.

Responsible for providing high quality desktop, mobile device and applications support. Additionally, responsible for installation, maintenance and support (including help desk) of desktop equipment forstaff and clients. Identify, research, and resolve complex technical desktop problems.Troubleshoot diagnose and resolve data communication, connectivity and other desktoprelated network issues.

Devops engineer pathway training.

Oversaw accounts compliance with state & federal, food & safety policies..As well training staff on OSHA work practices. Maintained logs & performed Food safety & environment safety audits