Lady Redding Email and Phone Number

• Adept at customer service and training of employees to meet service standards. • Monitors all restaurant operations and conditions to ensure the quality of the product and customer service, including, employee job performance; food and labor costs, budgets, and sales.• Assigns duties and responsibilities to employees based upon work requirements.• Ensures proper staffing through proper interviewing and hiring, training, and performance reviews. • Generates work schedules for all restaurant employees based on needs of business. • Rectifies customer complaints, able to retain or build a repeat customer.

• Train, motivate, supervise, evaluate, and schedule employees• Implemented new marketing plans to feature new items and to advertise existing services. • Promoted based on exemplary job performance, started as a server. • Oversaw internet marketing, including collaboration with the web designer, driving Facebook traffic and implemented SEO optimization.

• Implemented a rational table numbering system, finalized side work duties, and organized server stations • Reconciled lapses in service in all areas of the restaurant, as well as resolving guest complaints• Stepped into bartend when scheduled employee did not show, demonstrating bar knowledge and willingness to assist management

• Developed new training materials and trained all new employees• Serviced tables with outstanding customer service, gaining regulars

• Compiled receipts, matching them to invoices and cataloguing them to be deducted from taxes• Wrote contractor bids, invoices, and other needed correspondence• Inspected accounts payable receipts for overcharges and mistakes according to the original bid • Improved filing systems and processed filing backlog

• Reported daily on restaurant activities regarding service teamwork, completion of assigned duties, cleanliness of areas and guest satisfaction.• Maintained trainer status through positive performance review and guest surveys.

• Dispatched medical office call overflow and after-hours calls according to office-specific protocols• Maintained on-call doctor information, following doctor specific orders

• Administered training and testing to 70+ employees in 6 states, including lecturing and use of audio and visual aids• Designated items in work stations, instituted side work and cleaning policies, and set up 10+ restaurants for effective service• Covered any position needed while at home restaurant, including management and kitchen shifts