Irish Shalimar Ilagan Email & Phone Number

United States

https://www.elance.com/s/ladyblu87/

https://www.odesk.com/users/~019410c00a9e2619e8

New York City, Ny, United States

1. Provide high level of customer service to WORLDWIDE customers 2. Respond to email inquiry via Zendesk 3. Handles and Assist subscribers with Billing, Registration and Payouts. 4. Established good relationship with the team, co-agents and management

Sm Megamall (Bldg. C), Mandaluyong City, Mandaluyong, Ph

1. Provide Tier 2/3 support, including hardware, software and internet connection. 2. Ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner.3. Receives and responds to customer inquiries and complaints; provides information to customers regarding products and services. 4. Maintain the service level agreement of HP IPG 5 and Timewarner Cable. Coordinate necessary support team when emergency issues occur… Show more 1. Provide Tier 2/3 support, including hardware, software and internet connection. 2. Ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner.3. Receives and responds to customer inquiries and complaints; provides information to customers regarding products and services. 4. Maintain the service level agreement of HP IPG 5 and Timewarner Cable. Coordinate necessary support team when emergency issues occur. 6. Maintain ownership issues and follow through for all customers until issues are properly closed Show less

Ortigas, Pasig , Metro Manila, Ph

1. Provide Tier 2/3 support, including provisioning, maintaining, administering, troubleshooting and resolution of reported incidents and other requests. 2. Ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner. 3. Responds to and resolves customer complaints by researching the problem and developing appropriate solutions within an empowered environment and in accordance with company guidelines. 4. Maintains a… Show more 1. Provide Tier 2/3 support, including provisioning, maintaining, administering, troubleshooting and resolution of reported incidents and other requests. 2. Ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner. 3. Responds to and resolves customer complaints by researching the problem and developing appropriate solutions within an empowered environment and in accordance with company guidelines. 4. Maintains a thorough working knowledge of products to assist customers in the proper selection and establishment of services/features to fit their needs. 5. Receives and responds to customer inquiries and complaints; provides information to customers regarding products and services. 6. Maintain the service level agreement of Good Technology 7. Coordinate necessary support team when emergency issues occur. 8. Escalate and track new issues to closure. 9. Support for customers utilizing server/desktop software and wireless devices and related technologies. 10. Maintain ownership issues and follow through for all customers until issues are properly closed. Show less

Greenfield District, Mandaluyong, Metro Manila, Ph

1. Meet quality and performance metrics. 2. Established good relationship with the team, co-agents and management. 3. Muti-Tasking to drive excellent performance.

Eastwood Libis, Quezon City, Metro Manila Ph

1. Experience in Inbound Selling ( Saveology.com handling 7 Service Provider of US)2. Meet quality and performance metrics.3. Established good relationship with the team, co-agents and management. 4. Muti-Tasking to drive excellent performance.

Makati City, Metro Manila, Ph

ESSENTIAL JOB FUNCTIONS: 1.Responsible for supervising a group of 10-12 call center agents. 2.Drive performance and quality establishing strong positive relationships. 3.Review hourly, daily and weekly statistical reporting with regard to performance and productivity and quality. 4.Manages call center agents in identifying , recommending and implementing changes to improve quality and performance of the team. 5.Provide timely and effective feedback to call center agents… Show more ESSENTIAL JOB FUNCTIONS: 1.Responsible for supervising a group of 10-12 call center agents. 2.Drive performance and quality establishing strong positive relationships. 3.Review hourly, daily and weekly statistical reporting with regard to performance and productivity and quality. 4.Manages call center agents in identifying , recommending and implementing changes to improve quality and performance of the team. 5.Provide timely and effective feedback to call center agents regarding performance measures related to each project. 6.Meet quality and performance metrics as outlined by the management. 7.Coordinate with the management and co-officers SUPPORTIVE JOB FUNCTIONS: 1. Motivate and coach call center agents daily through group meetings, one on one coaching sessions, games and incentives. 2. Be in the floor 80% of shift to assist Call Center Agents with questions and issues related to the project / campaign and accept support calls. 3. Recommend and discuss potential training needs for staff and assist with the implementation processes when necessary. 4. Assist in the development of Call Center Agents through staff observation, coaching, feedback, monitoring forms and training; hourly, daily, and weekly. 5.Achieve daily goals and maintain a maximum level of performance per project. 6.Conduct Interview and determine the qualification of the applicants. Show less

Associate Of Science - As, Nursing Education

High School