Lady Cheysser Trede Email & Phone Number

Copenhagen Metropolitan Area

Primary responsibilities:- Overall responsible for all processes within customer success and support and for improving these processes further- Daily manager of the customer success and support team in SimplerQMS A/S - Responsible for all customer projects and support – and for ensuring that customers find our processes professional, effective and value creating.- Responsible for customer relations, for collection of systematic customer feedback through regular contact with all customers – Ensure that customer success team has deep understanding of customer situation and use cases - Ensure high customer satisfaction due to well driven implementation projects, daily support and for constant initiatives to increase customers benefits of SimplerQMS product and services

Copenhagen, Capital Region, Denmark

SimplerQMS is a Pre-Validated eQMS for Life Science Companies. We help Pharma, Biotech and Medical Device companies save time and stay compliant with our easy-to-use Office-integrated software. SimplerQMS is audit-ready and compliant with GxP, FDA Part 11, GAMP5, ISO13485, MDR, ISO27001, and other life science regulations.My responsibilities: -Manage the customer success team of SimplerQMS A/S and act as the daily manager of the people working in these functions in all locations- Maintain and improve on implementation and support processes - Overall responsible for customer training environment and for all training materials- Ensure that customer projects are planned, handled, and completed- Ensure high customer satisfaction due to well driven projects and daily support- Overall follow up on customer support cases and ensure high attention on customer reported cases- Overall responsible for SimplerQMS helpdesk system- Overall responsible for staff in the customer success team and can hire and discontinue personnel when approved by senior management

København, Capital Region, Denmark

Driving the on-boarding of customers by building their competences through training and supportEnsuring that onboarding activities are successfully completedPreparing materials and training environments for customer-specific training activitiesExecuting, follow up and document training activitiesSupporting customersCreating and approving training plans and training certificatesPreparing and approving training material and training environments

Taguig, Philippines

-Capacity planning, hiring, coaching, development & performance, management of the entire training staff across the geography-Budgetary compliance and maintaining ratios, support, revenue growth and demands for the clients

Taguig, Philippines

-Facilitate all aspect of classroom training, manage the bottom quartile through constant monitoring/calibration sessions, identifying training needs,conducting coaching sessions and refreshers, travelling to different sites to conduct training-Trainer certification, classroom readiness, on boarding for system and tools and other administrative tasks Administering E-learning through the learning management systems-Administering E-learning through the learning management systems

Ncr - National Capital Region, Philippines

Phone support to Intuit QuickBooks, customers based in the USA, Canada and UKProvide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency Maintaining a high-level of Key performance indicators such as tNPS, and Care%

Ncr - National Capital Region, Philippines

-Phone support to Intuit QuickBooks, Apple and IBM customers based in the USA & Australia-Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency -Maintaining a high-level of Key performance indicators such as tNPS, and Care%

Danish Language And Literature, A2

Danskuddanelse 3.4

Accountancy, Accounting

Accountancy, Accounting