Lady Grace Agramon Email & Phone Number

Thank you for checking out my profile. Here is a quick overview of my skills and strengths. I am self-motivated, efficient, and can work with minimal supervision. I have been with the BPO industry for over three years as a customer service representative for companies such as Nearsol PH, WNS, Inspiro Relia, and Startek. I've become a training assistant at Nearsol PH and a real estate appointment setter at Voiceless, Inc. Lastly, I have become a college instructor.I oversaw different LOBs, like phone, chat, and email. Working primarily in retail accounts like Estee Lauder, Amazon, NY&CO, TELEFLORA, and PUMA, where excellent customer service and performance are required.I managed a team, scheduled and conducted classes, and supported newly hired agents or employees together with the trainer.I have worked closely with a US client to gather real estate information from homeowners, qualify them, and submit the information to the client for a face-to-face appointment.I am also an expert in handling social media accounts like Facebook, Instagram, Youtube, TikTok, and others by answering inquiries and other questions via comments and direct messages.I managed classes with different college courses and year levels. I mainly used Zoom, Google Classroom, and a university LMS to conduct virtual classes. I am teaching science subjects required by college departments.I have more expertise in handling chats and emails as I became a customer support representative for Estee Lauder and PUMA, which greatly helped me develop and enhance my skills in handling different issues and opportunities using specific applications required by the client to use.Moreover, I am currently teaching English, math, and science subjects under the English Intensive Program. teaching from primary 1 to primary 6 level students. Aside from that, I am also teaching ESL on an online platform where I am teaching Chinese students of a variety of ages.My goal has always been to exceed the expectations of my employer.Even if the information above is only a brief summary, it helps me in my professional job.

Listed skills include Customer Experience, Sales Order Processing, Order Tracking, Online Support, and 22 others.