• Providing strategic leadership and guidance to the team, ensuring seamless management across all facets of services for commercial and residential clients.• Developing and implementing operational policies, procedures, and best practices to uphold efficiency, exceptional service standards, and client satisfaction.• Spearheading recruitment, training, and performance management efforts to foster a culture of excellence, collaboration, and continual improvement among the field and office staff.• Collaborating closely with the GM to set and monitor operational goals and objectives, tracking performance metrics to drive business growth and enhance profitability.• Managing aggregator relationships, negotiating contracts, and ensuring strict adherence to regulatory requirements and industry standards.• Overseeing financial planning, and resource allocation initiatives, optimizing operational and financial efficiency and cost-effectiveness to maximize profitability.• Leading process enhancements and technological advancements to streamline operations, boost productivity, and introduce innovative solutions tailored to meet evolving customer needs.

• Implementing, and maintaining program initiatives that adhere to organizational objectives.• Working closely with project owners, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, implementation plan, and timelines for new initiatives.• Identifying key requirements needed from cross-functional teams and external vendors.• Working with other program managers to identify risks and opportunities across multiple projects. • Analyzing, evaluating, and overcoming program risks, and producing program reports for management and stakeholders.

• Ensuring the sales targets are reached every month in order to source cleaners from the Service Providers.• Building and effectively executing processes and SLAs across the board. 
• Identifying bottlenecks and initiating corrective actions.• Optimizing the Business Utilization and the supply of cleaners in accordance with the market demand and profitability. 
• Organizing the team according to the change in supply within the Service Providers.• Analyzing process workflows and implementing changes.• Owning the overall relationship with the suppliers, including but not limited to; adoption, ensuring retention and satisfaction.• Working with the Service Providers to establish critical goals or other KPIs and then in achieving their business perspectives. Advocating their issues cross-departmentally.• Participating in the recruitment and staff selection process and overseeing the supervision of the employees.• Formulating short and long-term strategies to attain operational goals making sure they fit within the financial budgeting.• Engaging in high-level negotiations, generating lucrative contracts, and building vendor relationships using productive communication.

• Developing and implementing account specific business plans, generating accounts as a key product. Being responsible for increasing sales and nurturing account relationships.• Focusing on new business development, selling annual subscriptions as the primary goal.• Identifying prospects needs and pain points and presenting solutions that add value to the relationship with the clients.• Building interactive and profitable relationships with clients and prospects for future business.• Forecasting the competitor accurately to maintain the services and pricing at par. • Creating and executing on territory and key account plans.• Collecting and getting the data input in the CRM through the coordinator.• Managing, retaining and growing client relationships.

• Selling RAK Finance Business Loans to eligible Businesses in the UAE.• Selling Bundled Business Titanium Cards and RAK Trade Facilities as secondary products.• Serving customers by selling other products like, RVCs meeting customer needs and attracting them for further relationships.• Serving existing Loan Accounts, and establishing new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.• Focusing sales efforts by studying existing and potential volume of dealers.• Keeping the Immediate Manager informed by submitting activity and results reports, such as Daily Call Reports, Daily Sales Reports & Weekly Work Plans.• Monitoring competition by gathering current marketplace information on pricing, products, new products etc.• Entertaining customers’ complaints by developing solutions & making recommendations to management by coordinating with the Customer Service Department.• Maintaining and updating professional and technical knowledge by reviewing professional publications; establishing personal networks by participating in professional societies.• Providing historical records by maintaining records on area and customer sales.• Contributing to team effort by accomplishing related results as needed.• Converting the cross sell leads and keeping the lead source in the loop and Vice Versa.• Opening new RFL transaction accounts simultaneously with the Loan Process to avoid delays.• Coordinating the Loan CIF Creation Team by scanning them the required documents for creating and updating CIFs in the system.• Keeping a regular update of the policy changes in the Bank and simultaneously monitoring the present market situation by doing personal researches.• Keeping a track of customers who are due for eligibility in the future and following up with them on weekly basis.• Maintaining a consistent over the average productivity that helped cover up the team targets.