Laeeqa Adonis Email & Phone Number

Wynberg

Accurate data capture to drive relevant searchItem creation that supports ease of shopping, consider heirarchy impact on content (customer facing).Ensure along with planners, all product in warehouse is briefed on digital platform.Effective sample management and tracking to ensure we meet our P.O., photography, showroom & tele deadlines and stock loss.Merchandise sample status sheets to be updated and sent to creative team and studio every Tuesday. Be prepared for meetings and liase with buyer accordingly.Use merchandise buying calender effectively to plan and prioritize work, take specific action steps and accountabilites to meet deadlines and show initiative in preparing for meetings or tasks.Manage unfulfilled daily.Linking item numbers to correct SKU's and Baby SKU's to ensure that customer received the correct goods.Samples of newness available for tele brief on a monthly basis.Channel all system queries and enhancements through system administrator.Effective P.O. Management to ensure on time delivery, updating ASN lines and closing off P.O.'s.Creat Product Offers on Omega ensuring all correct gifts and discounts are linked to the offer as per the brief or as per instructed by the planner.Ensure accurate and timely proofing of marketing materials by checking picture, copy, worth, prices, patterns and installments for accuracy against the brief and style sheets for all regular, clearance material print and digital product. Liase with planner on discrepencies. Meet marketing deadlines. Remove out of stock items.Liase with Supply chain team to ensure efficient flow of inbound orders.Ensure data integrety and that the correct attributes and structures are created and loaded for new patterns.Ensure accurate capture of cost prices on system are used for accurate order value and raising of purchase order. Timeous creation of order in line with department lead times, measured in POMs report, OTB meetings.

Wynberg

Ensure that the team achieves the agreed performance targets and that all customer queries are resolved effectively and efficiently within the set turnaround times.Attend to all escalated matters from Agents or Customers, ensuring customer satisfaction is maintained.Establish and maintain productivity standards that are in line with business requirements.Consistently drive productivity by ensuring adherence to the workflows.Ensure that the department’s service level agreements are in place and are achieved.Lead, guide, develop and support your agents by identifying and conducting coaching and training to achieve performance standards.Promote staff engagement by ensuring adequate measures are in place to improve culture in the DepartmentInitiate and participate in motivational team and departmental activities.Effective workforce planning ensuring adequate resources are in place to meet departmental objectives by being actively involved in the talent acquisition process.Identify and manage behaviour in line with prescribed legislation and company policies and procedures.Capture required data in order to ensure all systems are up to date and accurate.Manage and track the team’s performance hourly, daily, weekly and monthly.Provide accurate reports in line with the departments requirements.Identify adverse variances and / or negative trends and proactively develop action plans to address this.Provide operational feedback to the Management team by identifying trends through data analysis.

Wynberg

Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times. Developed effective relationships with all call centre departments through clear communication. Processing queries accordingly.​Upsell customers based on affordability. Effectively communicate product details to customers.Work towards maintaining the KPA’s set out