Jared Gonzalez Email & Phone Number

Tijuana, B.C., Mx

Tijuana, Baja California, Mexico

As an Account Manager, I am responsible for building and maintaining strong relationships with our clients, as well as serving as their primary point of contact for any questions or concerns. I work closely with sales representatives and direct customers to understand their needs, prepare production orders, and ensure that our team is meeting their expectations.Providing excellent customer care and service is a top priority for me, and I make it a point to keep our client catalogs, delivery locations, items, and sales prices up-to-date. Additionally, I support our credit and collection area by managing account recovery, handling changes in billing, and managing requests for re-billing.With a deep understanding of CRM management, I am able to analyze quotes, identify opportunities for growth, and develop new strategies to better serve our clients. I prepare and distribute daily reports that provide insights into sales trends, performance metrics, and other important data points that inform our decision-making processes.Through my skills, expertise, and commitment to providing exceptional service, I am able to help our clients succeed and build strong, long-lasting relationships that drive growth and success for our company.

Tijuana, Baja California, Mexico

As a Mechanical Strategic Sourcing Buyer, I played a key role in sourcing high-quality mechanical components for our company, while also ensuring that costs were managed effectively. I collaborated closely with cross-functional teams, including engineering, quality, and supply chain, to identify the best sources for our mechanical parts and components.To ensure that our sourcing processes were optimized, I regularly reviewed and analyzed supplier performance data, evaluated alternative sources, and conducted negotiations to secure favorable pricing and terms. I leveraged my strong background in mechanical engineering to identify opportunities for cost savings and improve supplier relationships.As part of my role, I managed purchase orders, monitored inventory levels, and ensured timely delivery of components to support our production schedules. I also established strong relationships with key suppliers and implemented strategies to mitigate risks associated with supply chain disruptions.By leveraging my skills in strategic sourcing, cost management, and mechanical engineering, I was able to make significant contributions to our company's bottom line while ensuring that our production processes were efficient and effective.

Zona Urbana Rio Tijuana, Baja California, Mexico

Development of new team members.Supervising team members activities.Development of new ways of improving the overall work of my team.Training and giving feedback to team members to better reach the overall team's goals.Helping team members manage difficult situations with customer's.Assuring a healthy Sales pipeline for team members.

Tijuana Y Alrededores, México

• Capture, open and maintain customer files by recording account information for new and existing customers.• Manage large amounts of incoming calls, messaging thru social media (Facebook, Google, Yelp, etc.)• Provide accurate, valid and complete information by using the right methods/tools.• Meet team sales targets.• Manage personal sales pipeline for potential customers (lead qualification, follow-ups, capturing potential quality leads from all entries.)• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines, and policies• Assist with placement of appointments, information request and overall follow up of a patients requirements.• Advise on company information to potential or existing patients.• Act as the company gatekeeper for all lines of communication to the company, phone, and social media.• Attempt to persuade the customer to reconsider the cancellation of a medical appointment and follow up on customers that don't attend the scheduled appointment.• Sell products and services pertinent to the patients needs.• Work with customer service manager to ensure proper customer service is being delivered.

Tijuana Baja California

• Assessing risks • Doing cost estimates • Forecasting • Reviewing proposed schedules • Performing cost control • Analyzing Material Cost Variances• Identify and quantify cost factors, such as production time, materials, and labor expenses• Use computer software to calculate estimates • Evaluate a product’s cost-effectiveness or profitability• Read blueprints and technical documents in order to prepare estimates• Collaborate with engineers, architects, clients, and contractors on estimates• Analysis of Quotation requests for new projects.• Review of Bill Of Material of new projects, analysis of information of the component parts.• Material Cost trend reports.• Verification of dates of introduction and management of delivery times of reports.

Tijuana Baja California

• Open and maintain customer accounts by recording account information upon call Received.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Prepare product or service reports by collecting and analyzing customer information• Contribute to team effort by accomplishing related results as needed• Manage large amounts of incoming calls• Build sustainable relationships of trust through open and interactive communication.• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/team sales targets and call handling quotas.• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines, and policies• Go the extra mile to engage customers• Resolve customer complaints via phone, email, mail or social media• Assist with placement of orders, refunds, or exchanges• Advise on company information• Take payment information and other pertinent information such as addresses and phone numbers• Answer questions about warranties or terms of sale• Act as the company gatekeeper• Handle product recalls• Attempt to persuade the customer to reconsider cancellation• Inform customer of deals and promotions• Sell products and services• Utilize computer technology to handle high call volumes• Work with customer service manager to ensure proper customer service is being delivered• Compile reports on overall customer satisfaction

Playas De Tijuana

• Implementation and development of procedure manuals.

Tijuana Baja California

• Open and maintain customer accounts by recording account information• Contribute to team effort by accomplishing related results as needed• Manage large amounts of incoming calls• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/team sales targets and call handling quotas• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines, and policies• Assist with placement of orders, refunds, or exchanges• Advise on company information• Take payment information and other pertinent information such as addresses and phone numbers• Act as the company gatekeeper• Attempt to persuade the customer to reconsider cancellation• Inform customer of deals and promotions• Sell products and services• Utilize computer technology to handle high call volumes• Work with customer service manager to ensure proper customer service is being delivered

Diplomado, Compras Estratégicas Y Negociación Con Proveedores

Licenciado En Administracion De Empresas, Business Administration And Management, General

Construction Technician, Construction Management