Actium was founded to drive better patient experiences in healthcare. We leverage data science to identify Next Best Actions for every patient and generate a personalized multi-channel dialogue plan to meet each patient in the way they prefer to engage. We work with health professionals to change healthcare by driving value for patients, providers, and health systems.

Manage a team of exceptional Engagement Managers responsible for the happiness of Pindrop's customer base. Focus on communication and trust building with our customers to ensure uninterrupted renewals and outstanding levels of customer satisfaction.

Managed the relationships with Nuance's hosted voice customers, specializing in the banking vertical but also managing customers in hospitality and telecommunications.

Managed the relationships with BeVocal's banking and telecommunications customers.BeVocal was acquired by Nuance in March, 2008 where I continued in the same role with a different title.

Assisted legal non-profits in creating centralized call centers

A Day in the Life of Africa was the first large-format all digital photography book ever published. Part of the "Day in the Life" photography book franchise, "DITLA" captured life in every African country on one day, February 28, 2002. The project utilized the talents of 100 of the world's best photojournalists, many of whom had never worked with digital photography. I managed the relationships with project sponsors including: Apple, Olympus, Pfizer, ChevronTexaco and LeMeridien.

Set up a greenfield call center providing technical support to Everdream's business customers. Support ranged from hardware installation, to network configuration, software support to license management. Eventually moved from Call Center Manager into large Account Manager, overseeing the relationships with Everdream's largest clients.

Helped create and manage Hawai`i's first centralized legal call center providing free legal services to low-income residents. The hotline allowed LASH to increase services by over 100%, doubling the number of people who received free legal advice on family, housing and public assistance law.