• Manage PrecisionLender platform onboarding and initial adoption period, ensuring successful implementation and use. • Provide project management and analytical support to clients in support of their overall business strategies and pricing platform implementation.• Proactively help keep clients on track, assisting clients "see around corners," and spotting trouble before it happens.

• Transitioned to Cognizant when SunTrust team was outsourced (only team member of 40+ onshore and offshore retained); recipient of Cognizant Certification of Appreciation, 2016 and 2020• Developed and co-managed Truist Bank's pre and post merger performance assessments for 200+ legacy bank applications• Drafted enhanced process / controls documentation and responses for Truist internal and regulatory audit requirements• Established and maintained various Truist SharePoints and managed stakeholder communications, internal control documentation, and revised engagement workflows

• Facilitated bank wide assessments and performance testing for all SunTrust Bank applications• Developed and maintained performance engineering schedules, processes, and continuous improvement• Reported performance metrics and status on a daily, weekly, and monthly basis

• Project Manager supporting multiple Lines of Business migrating to a common Relationship Profitability Management System (RPMS)• Business user liaison providing system application design guidance to business and technical teams• Wrote, edited, and reviewed complex detail project life cycle documents including technical design

• Delivered phased implementation of RPMS application and upgrades across business lines• Conducted detailed ad hoc analysis and reporting per user requests via use of MS Access • Business Subject Matter Expert on RPMS system used by over 2,500 cross functional users delivering application training and second tier help desk support for all application users

• Developed outreach and marketing program for apparel manufacturers and retailers - expanded licensee and retailer base by 50% over a 3-year period from 247 to 369