Laetitia Millet Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

Working on International projects on the Shopify platform and commerce solutions for our clients, in particular Remy Cointreau group (brands Louis XIII, Bruichladdich, The Botanist, Brillet, Telmont, Hautes Glaces, Westland,...) and La Maison Francaise du Verre group ( brands Pyrex, Duralex).Leading build projects from start to launch including:- managing.

Singapore

Enabling clients to showcase and sell their products on amazing e-commerce sites.- Business Analyst - Remy Cointreau / Louis XIII- Scrum Master, Product Owner - Remy Cointreau e-commerce: including sites for Domaine des Hautes Glaces, Telmont, Westland, Belle de Brillet- Project Manager - Duralex- Delivery Manager - PyrexProjects led in Scrum and agile.

Singapore

• Achievements ✓Improved order process by 30% by creating a more efficient workflow and tools (VBA macro)Key tasks
• Consulting in business development, logistics, import, e-commerce
• Training new staff and Team Lead
• Improving tools and process for order management

Singapore

• Achievements ✓Single-handledly launched & managed a food e-commerce which reached break-even-point in 4y ✓Increased sales by 55% whilst lowering operation cost by 45% in just 1 year ✓Fivefold the product offering in.
• Founded, launched and grew the first organic gluten-free e-commerce platform in Singapore
• Developed company vision and strategy; and managed end-to-end business operations - from international supply chain to sales and marketing, including finance, accounting, and IT
• Built and maintained an e-commerce website featuring > 230 international products
• Contributed to establishing the first collaborative zero-waste shop in Singapore Show less

Singapore

• Achievements ✓Optimized by 15% implementation process by identifying and addressing documentation errors ✓Improved customer satisfaction by saving 50% time on the implementation process✓Served 30% more clients while.
• Responsible for software implementation projects -from requirement gathering to testing and QA
• Customize existing software… Show more Achievements ✓Optimized by 15% implementation process by identifying and addressing documentation errors ✓Improved customer satisfaction by saving 50% time on the implementation.
• Customize existing software and developed new ones according to customers specifications
• Provide technical support on the product portfolio Show less

Paris Area, France

• Consulting mission from Cap Fi TechnologyAchievements ✓Improved by 37% publishing efficiency while reducing incidents to ~0 by stabilizing the software ✓Grew internal customer satisfaction by 100% by restoring.
• Responsible for stabilizing technology while improving customer satisfaction
• Gathered requirements and wrote specifications
• Upgraded the production and methodology tools and trained users to adopt the change
• Initiated and defined better communication and KPI involving users and stakeholders
• Conducted functional testing and user acceptance tests (UAT) and provided advanced support Show less

Paris Area, France

• Consulting mission from Cap Fi TechnologyAchievements ✓Saved 50% time and budget by standardizing the deployment process ✓Reduced 20% project delivery time by facilitating communication between the different.
• Defined and successfully executed the deployment roadmap of SignPlus in Madrid… Show more Consulting mission from Cap Fi TechnologyAchievements ✓Saved 50% time and budget by standardizing the deployment process.
• Defined and successfully executed the deployment roadmap of SignPlus in Madrid
• Defined the anticipated deployment roadmap of SignPlus in Frankfurt
• Coordinated with the different stakeholders from users and management to IT and business analysts
• Completed specific and complex requests for the sites and daily support of the 14 European sites Show less

Paris Area, France

• Consulting mission from Cap Fi TechnologyAchievements ✓ Saved 50% onboarding time by creating new procedures, adopted & rolled out for the support teams✓ Shortened the incident resolution time by ~15% through efficient.
• Support and business analysis assistance for over 20 internal software used by Front to Back Office, Market & Credit Risk, Finance, Treasury, Marketing and IT
• Supported technical and functional requests of >40 daily emails, plus phone calls & direct requests
• Wrote documentation and upgraded operational procedures for the use and support of the software
• Implemented and validated non-regression tests
• Coordinated with business analysts on upgrade projects: verified data quality, issued impact analysis, modified large perimeter deals, analyzed possible automatisation

Paris, Munich, Doha

• Achievements ✓ Saved 30% operations time by leading the transformation of a more efficient logistics planning ✓ Moved project deadline forward by 4 weeks by exceeding weekly targets✓ Generated >2 new client prospects.
• In charge of the logistics software used ahead of and on-site at the 2006 Football World Cup in Germany and the 15th Asian Games in Qatar
• Managed full SDLC of the logistics software redesign, using object-oriented analysis, agile methodologies, leading trainings and support in France and abroad and reaching CMMI level 3
• Hired and managed 2 developers
• Business analysis and development on the booking software
• Maintained and modified the 2 software for different events, implementing configurable reports

Genoa Area, Italy

• AIESEC (the world's largest student organization) in Italy, Local Committee of Genova
• Planned and organised welcoming activities for foreign students and cultural preparation for the Italian students nominated for the international exchange program.
• Responsible for the quality of exchange.
• Managed the committee members’ qualifications and their learning in AIESEC.

Genoa Area, Italy

• AIESEC internship which resulted in full time employment Achievements ✓ Increased sales by 20% in a year✓ Saved the engineering team 20% time by taking on client liaison and quotation activitiesKey tasks
• Responsible for commercial development and logistics of the French and Singaporean markets
• Organised and participated in business trips and trade fairs abroad
• Developed a strong relationship with the biggest shipyard in France, resulting in several orders

Master Of Science - Ms, Generalist, New Technologies

ESIEA (Engineering School in Information Technology, Electronics and Automatics) (Paris) Master of Engineering Degree as well as its.

Prepa Classes, Engineering

EPF-Engineering School, 2-year preparatory program for entry into French Graduate Engineering School (Sceaux)