Laetitia Millet Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

Working on International projects on the Shopify platform and commerce solutions for our clients, in particular Remy Cointreau group (brands Louis XIII, Bruichladdich, The Botanist, Brillet, Telmont, Hautes Glaces, Westland, ...) and La Maison Francaise du Verre group ( brands Pyrex, Duralex).Leading build projects from start to launch including:- managing stakeholders- presales, estimations and solutioning- gathering requirements- setting up and managing teams of up to… Show more Working on International projects on the Shopify platform and commerce solutions for our clients, in particular Remy Cointreau group (brands Louis XIII, Bruichladdich, The Botanist, Brillet, Telmont, Hautes Glaces, Westland, ...) and La Maison Francaise du Verre group ( brands Pyrex, Duralex).Leading build projects from start to launch including:- managing stakeholders- presales, estimations and solutioning- gathering requirements- setting up and managing teams of up to 35 people- following and reporting on the budget (up to $2M projects)- setting up contracts and invoicing schedules- coordinating technical teams and experts, as well as business and functional consultants- working together with the client's IT and business teams (from marketing to logistics)- ensuring consistency and alignment. across projects and platforms (technical and functional)- definiing roadmaps and prioritisation- leading Steering Committees and weekly meetings- advising on agile methodologies( including role of Scrum Master and Product Owner)- consulting on platform updates and upgrades- coordination with the AMS/RUN as well as with other suppliers/vendors- search and collect of vendors quotes- gathering feedbacks and running retrospectives- setting up timelines, project management tools (I.e. Jira)- organising commissioning , go lives and hypercare- identify risks and opportunities both for the client and for VISEOAs a Location Operations Manager ( Cebu, Philippines - Omnichannel) :- organising a training and certification roadmap for the teams- gathering local feedback and advising remote managers on local structure and culture- follow up of staffing with KPIs- control of the quality of project management Show less

Singapore

Enabling clients to showcase and sell their products on amazing e-commerce sites.- Business Analyst - Remy Cointreau / Louis XIII- Scrum Master, Product Owner - Remy Cointreau e-commerce : including sites for Domaine des Hautes Glaces, Telmont, Westland, Belle de Brillet- Project Manager - Duralex- Delivery Manager - PyrexProjects led in Scrum and agile methodologies for Shopify e-commerce.

Singapore

Achievements ✓Improved order process by 30% by creating a more efficient workflow and tools (VBA macro)Key tasks •Consulting in business development, logistics, import, e-commerce•Training new staff and Team Lead•Improving tools and process for order management

Singapore

Achievements ✓Single-handledly launched & managed a food e-commerce which reached break-even-point in 4y ✓Increased sales by 55% whilst lowering operation cost by 45% in just 1 year ✓Fivefold the product offering in just 3 years, reaching 230 products from 15 different brands ✓Penetrated a brand new niche market and got the first 5 client in just 10 days.✓Hit up to 3.8K organic reach on online advertising, with 6 fold reactions and +200% engagements ✓Got featured 5… Show more Achievements ✓Single-handledly launched & managed a food e-commerce which reached break-even-point in 4y ✓Increased sales by 55% whilst lowering operation cost by 45% in just 1 year ✓Fivefold the product offering in just 3 years, reaching 230 products from 15 different brands ✓Penetrated a brand new niche market and got the first 5 client in just 10 days.✓Hit up to 3.8K organic reach on online advertising, with 6 fold reactions and +200% engagements ✓Got featured 5 times in main-stream news/media in just 2 years ✓Grew page likes by 300% in just 2 years✓Negotiated up to 23% price reduction through developing a preferred supplier list✓Reduced to 0 the land transport & by 25% the overall logistics cost by thorough negotiation✓Saved 10% import costs through improving compliance✓Set up an e-commerce platform in just 3 months (by myself and for the first time)✓Delivered 90% of products in less than 24h by optimising the warehouse and last mile delivery✓Reduced 80% of product waste by optimising procurement ✓Cut down to 1% the packaging cost while ensuring zero-wasteKey tasks •Founded, launched and grew the first organic gluten-free e-commerce platform in Singapore•Developed company vision and strategy; and managed end-to-end business operations - from international supply chain to sales and marketing, including finance, accounting, and IT•Built and maintained an e-commerce website featuring > 230 international products •Contributed to establishing the first collaborative zero-waste shop in Singapore Show less

Singapore

Achievements ✓Optimized by 15% implementation process by identifying and addressing documentation errors ✓Improved customer satisfaction by saving 50% time on the implementation process✓Served 30% more clients while keeping the satisfaction rates by working more effectively✓Ensured forecasting excellence by diligent analysis of dataKey tasks •Responsible for software implementation projects -from requirement gathering to testing and QA•Customize existing software… Show more Achievements ✓Optimized by 15% implementation process by identifying and addressing documentation errors ✓Improved customer satisfaction by saving 50% time on the implementation process✓Served 30% more clients while keeping the satisfaction rates by working more effectively✓Ensured forecasting excellence by diligent analysis of dataKey tasks •Responsible for software implementation projects -from requirement gathering to testing and QA•Customize existing software and developed new ones according to customers specifications•Provide technical support on the product portfolio Show less

Paris Area, France

Consulting mission from Cap Fi TechnologyAchievements ✓Improved by 37% publishing efficiency while reducing incidents to ~0 by stabilizing the software ✓Grew internal customer satisfaction by 100% by restoring communication among users & BA✓Accelerated the incident resolution time by 33% by implementing agile methodology✓Increased operational efficiency by x3 by improving the use of JIRA✓Doubled the projected revenue by creating an upselling opportunity through… Show more Consulting mission from Cap Fi TechnologyAchievements ✓Improved by 37% publishing efficiency while reducing incidents to ~0 by stabilizing the software ✓Grew internal customer satisfaction by 100% by restoring communication among users & BA✓Accelerated the incident resolution time by 33% by implementing agile methodology✓Increased operational efficiency by x3 by improving the use of JIRA✓Doubled the projected revenue by creating an upselling opportunity through delivering excellenceKey tasks •Responsible for stabilizing technology while improving customer satisfaction •Gathered requirements and wrote specifications •Upgraded the production and methodology tools and trained users to adopt the change •Initiated and defined better communication and KPI involving users and stakeholders •Conducted functional testing and user acceptance tests (UAT) and provided advanced support Show less

Paris Area, France

Consulting mission from Cap Fi TechnologyAchievements ✓Saved 50% time and budget by standardizing the deployment process ✓Reduced 20% project delivery time by facilitating communication between the different stakeholders✓Increased ~10% internal operational efficiencies by proactively introducing new features✓Ensured all projects were delivered on time and on budgetKey tasks • Defined and successfully executed the deployment roadmap of SignPlus in Madrid… Show more Consulting mission from Cap Fi TechnologyAchievements ✓Saved 50% time and budget by standardizing the deployment process ✓Reduced 20% project delivery time by facilitating communication between the different stakeholders✓Increased ~10% internal operational efficiencies by proactively introducing new features✓Ensured all projects were delivered on time and on budgetKey tasks • Defined and successfully executed the deployment roadmap of SignPlus in Madrid • Defined the anticipated deployment roadmap of SignPlus in Frankfurt• Coordinated with the different stakeholders from users and management to IT and business analysts• Completed specific and complex requests for the sites and daily support of the 14 European sites Show less

Paris Area, France

Consulting mission from Cap Fi TechnologyAchievements ✓ Saved 50% onboarding time by creating new procedures, adopted & rolled out for the support teams✓ Shortened the incident resolution time by ~15% through efficient training and documentation✓ Successfully quadrupled the response to queries and complaints✓ Grew users satisfaction by 30% by improving the communication and resolution process✓ Got promoted to assisting business analysis by learning in depth functional… Show more Consulting mission from Cap Fi TechnologyAchievements ✓ Saved 50% onboarding time by creating new procedures, adopted & rolled out for the support teams✓ Shortened the incident resolution time by ~15% through efficient training and documentation✓ Successfully quadrupled the response to queries and complaints✓ Grew users satisfaction by 30% by improving the communication and resolution process✓ Got promoted to assisting business analysis by learning in depth functional knowledge in <1 year✓ Doubled the project revenue by creating an upselling opportunity through delivering excellenceKey tasks • Support and business analysis assistance for over 20 internal software used by Front to Back Office, Market & Credit Risk, Finance, Treasury, Marketing and IT• Supported technical and functional requests of >40 daily emails, plus phone calls & direct requests• Wrote documentation and upgraded operational procedures for the use and support of the software• Implemented and validated non-regression tests • Coordinated with business analysts on upgrade projects : verified data quality, issued impact analysis, modified large perimeter deals, analyzed possible automatisation• Defined the roadmap for the referential integrity of the analytical structure. Initiated emergency actions and implemented discrepancy alerts• Production maintenance and process monitoring day and night Show less

Paris, Munich, Doha

Achievements ✓ Saved 30% operations time by leading the transformation of a more efficient logistics planning ✓ Moved project deadline forward by 4 weeks by exceeding weekly targets✓ Generated >2 new client prospects by designing an acclaimed and streamlined logistics software ✓ Designed a product that was 80% re-sellable by identifying common market needs✓ Negotiated 25% price reduction on the software re-development project✓ Saved 40% development cost by identifying… Show more Achievements ✓ Saved 30% operations time by leading the transformation of a more efficient logistics planning ✓ Moved project deadline forward by 4 weeks by exceeding weekly targets✓ Generated >2 new client prospects by designing an acclaimed and streamlined logistics software ✓ Designed a product that was 80% re-sellable by identifying common market needs✓ Negotiated 25% price reduction on the software re-development project✓ Saved 40% development cost by identifying and managing a new outsourced programming team Key tasks • In charge of the logistics software used ahead of and on-site at the 2006 Football World Cup in Germany and the 15th Asian Games in Qatar• Managed full SDLC of the logistics software redesign, using object-oriented analysis, agile methodologies, leading trainings and support in France and abroad and reaching CMMI level 3• Hired and managed 2 developers• Business analysis and development on the booking software• Maintained and modified the 2 software for different events, implementing configurable reports• Researched and defined the roadmap for the upgrade of the 2 main software with new technologies• Introduced and managed the outsourcing to a development team in China Show less

Genoa Area, Italy

AIESEC (the world's largest student organization) in Italy, Local Committee of Genova • Planned and organised welcoming activities for foreign students and cultural preparation for the Italian students nominated for the international exchange program. • Responsible for the quality of exchange. • Managed the committee members’ qualifications and their learning in AIESEC.

Genoa Area, Italy

AIESEC internship which resulted in full time employment Achievements ✓ Increased sales by 20% in a year✓ Saved the engineering team 20% time by taking on client liaison and quotation activitiesKey tasks • Responsible for commercial development and logistics of the French and Singaporean markets• Organised and participated in business trips and trade fairs abroad• Developed a strong relationship with the biggest shipyard in France, resulting in several orders

Master Of Science - Ms, Generalist, New Technologies

ESIEA (Engineering School in Information Technology, Electronics and Automatics) (Paris) Master of Engineering Degree as well as its.

Prepa Classes, Engineering

EPF-Engineering School, 2-year preparatory program for entry into French Graduate Engineering School (Sceaux)