Laetitia Orlans Email & Phone Number

Brussels, Be

Brussels, Brussels Region, Belgium

Région De Bruxelles, Belgique

Région De Bruxelles, Belgique

Responsibilities:- Secure and grow the business by providing ongoing customer service and managing the implementation of client projects using quality management information systems- Describe client’s needs to our internal and external technology partners, design requirements, validate and approve the developed solutions and manage the implementation of the technology solution- Handle projects from a legal and financial perspective- Develop and maintain excellent relationships with all key stakeholders (client, partners, trainers) having strong communication & interpersonal skillsAchievements:- Ensuring that projects and services are delivered according to plan and completed successfully, within given deadline & budget and with due consideration to client’s requirements and MCE’s quality standards, working closely with the KAMs, the technology partners, the trainers and the clients- Developing customized evaluation reports and implementing necessary measures- Monitoring process and system improvements for more efficiency- Creating contracts and providing Accounting with detailed invoicing instructions to allow for quality and timely invoicing- Identifying the most valuable and cost effective solutions throughout the project lifecycle- Managing successfully various large scale projects, ensuring consistency of approach in line with client requirements across all stakeholders

Brussels

Responsibilities:- Central point of contact for global business development activities impacting technology: analysed client’s request for proposal and requirements, determined best fit technology solutions and drafted implementation costs- Ensured technology solutions and contracts compliance with JCI technology strategy and IT policies- Developed and maintained process documentations, templates, and presentation materialAchievements:- Developed standardised process flows, estimating templates and reports to ensure consistency and accuracy in solutions and cost estimates- Enabled more timely and targeted resource planning- Reduced business, legal and commercial risk- Developed integrated, structured and streamlined sales material that facilitated compelling sales presentations

Brussels

Responsibilities:- Supported the transition and implementation of a new platform in Holland- Led global projects and initiatives to improve work efficiency, increase client satisfaction and ensured customers’ Service Level Agreements were metAchievements:- New site team on-boarded successfully within agreed timelines- All global initiatives, including Finance and Performance reports analysis, End User Satisfaction Survey and Global Performance Scorecard System conducted successfully within agreed timelines

Brussels

Responsibilities:- Project managed the annual EMEA (Europe, Middle East and Africa) Benchmarking programme - Worked in collaboration with the Technology team to create an innovative database for the EMEA Benchmarking programmeAchievements:- Supported several areas of the business by communicating Benchmarking result to: Business Development, Sourcing (to identify Preferred Suppliers), Continuous Improvement (to identify new projects)- Increased process and reporting automation and increased quality of data, while reducing manual administration

Brussels

Responsibilities:- Project managed internal bulletins for more than 30 client accounts- Project managed the Customer Satisfaction Survey and coordination global processes alignment with consultants- Coordination and participation to internal and external events Achievements:- Ensured quality and timely publication of internal bulletins- Supported the Directors and Regional Operation Managers across the accounts to ensure that the Customer Satisfaction Survey was understood and implemented according to the agreed timeframes- Award received for Global Customer Satisfaction Survey

Brussels

Responsibilities:- Content development and updating of the internal website. Train new users.- Manage and store all business process documentationAchievements:- Internal website developed within agreed timeframe with up to date content- Increased utilisation of the web content management tool and storing of Best Practices