Leigh Ann Finney Email & Phone Number

Greater Atlanta Area

Key leader in driving product innovation and excellence within Constellation Kidney Group, shaping the future of CKG's product portfolio and contributing to the mission of partnering with customers to transform the dialysis industry and empowering patients to live their best lives. Leading, mentoring product staff to deliver impactful solutions that drive customer satisfaction and business growth.

United States

Greater Atlanta Area

Continuously streamlining labor and resource intensive tasks for both Customers and internal Billing Service staff into repeatable, scalable, configurable workflows turning user shadowing into workflow diagrams and use case scenarios into proposed solutions that were delivered through WebPT's SAFe framework.

Greater Atlanta Area

2014- 2021: Product portfolio ownership of cloud-based revenue cycle management solution suite for the Ambulatory market-segment, responsible for strategic and technical product strategy and go-to-market activities.2018-2019: Engaged in building AWS cloud-based PaaS core functionality to deliver high capacity and high performance compute workloads for Corporate Enterprise Medical Network platform. 2016-2017: Engaged in 12 month Design Thinking/Product Innovation team to reinvent the Provider Revenue Cycle, identifying whitespace opportunities across entire corporate portfolio of products, delivering proof of concepts and prototypes to business. Instrumental in presenting and obtaining client feedback for development of AI/ML initiatives brought to market in 2018.

Delivered and led data analytics reporting discussions for deep dives on sales pipeline, win/loss/attrition analysis, revenue pull-through and revenue realization gaps as well as creating and communicating client analytic reports for YoY metrics, post release product adoption and overall product usage to drive lead-gen campaigns, client case studies and client churn reports. Responsible for net new value-added services from creating storyboards, workflows, screen flow presentations, communicating to business stakeholders and clients for delivering and executing business and functional requirements.Also, re-engineered an outdated, overly complex application into simple, intuitive, easy-to-use UI/UX experience with zero client impact as well as re-branding the product multiple times.

Duluth, Ga

Defined, implemented and drove evidence-based product strategy and go-to-market plans. Led team of five product professionals with responsibility for technical and marketing product management, application management, client workflow management and EDI integration.

Decatur, Ga

Managed all stages of company's coding compliance solution life cycle, including delivery to end user, both hosted and ASP. Drove client migration plan of legacy compliance solution to ASP model.

Greater Atlanta Area

Managed SDLC for external and internal facing products which encompassed creating storyboard and workflow presentations across all functional groups to obtain buy-in, sponsorship and sign-offs. Conducted formal and informal client focus groups to determine product enhancements and deficiencies to drive product roadmap and engineering projects.

Managed the 24x7 technical customer support call center for North and Latin American customer base and worldwide support for product Engineering, preserving 6.5 million in support dollars annually. Identified and contributed to revenue generation by actively seeking billable opportunities outside of standard maintenance agreements. Managed customer homepage on external WWW site, including Product Release Notes, FAQs, Technical Notes, the web-enabled call center application and Worldwide Customer Support Guides.

Greater Atlanta Area

Responsible for managing Equifax's consumer bad debt collection and accounts receivable for Healthcare focused client implementations and client enhancement projects, ensuring client satisfaction. Management included project planning and managing associated tasks and resources; facilitating application design sessions; drafting and/or reviewing project documentation (business and technical); following and driving issues to resolutions; and tracking action items.

Greater Atlanta Area

Professional Services (billable) Senior Project Manager of Retail Grocery Accounts utilizing the ON/2 real-time transaction engine. Conducted hardware/software audit and system documentation for Turning Stone Casino in order to satisfy client billing issue. Developed software specifications for such customers as Carlson Marketing Group, Spartan Stores and The Kroger Co which at the time were the first go-to-market PS customer loyalty programs.

Greater Atlanta Area

Managed all facets on multi-million dollar project for consolidating 2 business units electronic claims submission systems into one platform, acting as operations manager, programming manager, project manager and quality manager during the consolidation project.Managed technical personnel, including Oracle DBA and DEC Alpha System Administrator as well as 15 application developers, including project assignments and management responsibilities.Managed day-to-day development tasks of company’s key revenue generating accounts, including task prioritization, project management, software problem analysis and technical support to customer serviceDesigned, coded and implemented programs that accepted real-time Healthcare transactions from POS terminals and then routed to host insurance carriers