Leandro Afonso Email and Phone Number
Hello and welcome to my profile!I'm thrilled to connect with individuals who share my passion for life, diverse cultures, and continuous learning. Outside of work, I enjoy exploring new places on my 4x4 or motorcycle, spending quality time with my family, and prioritizing my physical and mental well-being.With over 15 years of expertise in IT, I’ve built a diverse career spanning roles as a Helpdesk Technician and Systems Administrator at Fresenius Medical Care, a Service Desk Team Leader at Claranet, and a Technical Account Manager at DXC. Most recently, I served as the Technical Support Manager at INCM - Imprensa Nacional e Casa da Moeda, where I managed critical technical support functions on an international scale. This journey has equipped me with a broad skill set and deep insights into both client and team management across multiple industries.Feel free to reach out, and let's have a chat!Looking forward to connecting with you!
Real Hotels Group
View- Website:
- realhotelsgroup.com
- Employees:
- 309
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It And Help Desk SupervisorReal Hotels GroupAmadora, Pt
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It & Help Desk SupervisorReal Hotels Group Dec 2024 - PresentAlfragide, Lisbon, PortugalOversee the IT support operations, managing Level 1 and Level 2 service desk processes with a focus on optimizing efficiency and ensuring alignment with organizational goals. My responsibilities include defining and implementing the service catalog, providing strategic oversight of request backlogs, and ensuring seamless support for the Group's application ecosystem. I lead initiatives in asset management, enforce security policies, and oversee the configuration of systems and access controls. Additionally, I drive the creation and maintenance of comprehensive service documentation, leveraging expertise in connectivity and infrastructure technologies. My role emphasizes strategic planning, team leadership, and proactive issue resolution, while maintaining readiness to support operations across the Group's locations when necessary.
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Technical Support Manager @ Incm - Imprensa Nacional E Casa Da Moeda, PortugalCaixa Mágica Software Jan 2023 - Oct 2024Lisbon, PortugalINCM - Imprensa Nacional e Casa da Moeda project.Management and design of the USD - Digital Security Unit support, GEDI project (creation and operation of high security document personalization centers - Citizen Card and Electronic Passport).International support for Cameroon Electronic Passport customization.Excelling in client support and project management, I take the lead in guiding both internal and external teams to collaboratively resolve JIRA ticket inquiries effectively and additionally, I am responsible for meticulously planning software deployments and annual maintenance tasks.Technologies used: Linux, Metabase, SQL, JIRA/Atlassian -
Project Manager - Video-Conference Rooms Update To Teams Room In Edp PortugalDxc Technology Nov 2021 - Dec 2022Lisbon, PortugalEnsure the successful deployment and testing of the new Teams Rooms system in all EDP Video-Conferencing rooms through efficient problem resolution.Organize and manage installation teams, providing training and support to ensure proper system setup and configuration.Monitor system performance and troubleshoot issues to ensure optimal functionality for end-users.Collaborate with cross-functional teams to ensure seamless integration with existing systems.Continuously identify opportunities for improvement and implement best practices for system maintenance and upgrades.Proactively anticipate and resolve potential issues to minimize downtime and improve overall user experience.Technologies Used: Video Conferece Hardware, Microsoft Teams Rooms, -
Technical Account Manager For Edp PortugalDxc Technology Jul 2020 - Dec 2022Lisbon, PortugalEDP Project.Build and maintain strong relationships with EDP stakeholders by providing exceptional technical support and support throughout the pre-sales and post-sales processes.Act as a liaison between EDP and the suppliers, providing feedback and identifying opportunities for new products or features.Continuously monitor and report on product performance to identify opportunities for cost reduction and improvement.Analyze customer needs and suggest upgrades or additional features to meet their requirements.Proactively identify solutions to reduce support costs and improve overall customer satisfaction.Technologies Used: Windows10, ServiceNow, Office365
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Service Desk Team LeaderClaranet Portugal Jul 2019 - Jun 2020CarnaxideLead and manage a team of service desk professionals, providing support to various companies.Utilize Service Now to monitor service level agreements and generate key performance indicator reports to measure and improve service delivery.Build and maintain strong relationships with clients through constant communication to ensure the highest level of service is delivered with minimal impact to service level agreements.Develop and implement strategies to increase efficiency and productivity of the service desk team.Lead by example, providing hands-on support when needed and mentoring team members to achieve their full potential.Technologies Used: Windows 10, Windows Server 2012, ServiceNow -
System Administrator And Helpdesk Support L1 L2Fresenius Medical Care Jan 2010 - Jun 2019Lisbon Area, PortugalProviding exceptional support and troubleshooting for all incidents in Easyvista and oversee system administration for a large-scale IT infrastructure including 700 clients and 50 servers in 40 physical locations.Utilize best practices for incident management and resolution, ensuring prompt and efficient service delivery.Continuously monitor system performance and troubleshoot issues to ensure optimal functionality for end-users.Proactively identify and implement solutions to improve system performance and reduce downtime.Stay current with industry trends and advancements in IT, continuously seeking opportunities to improve the IT infrastructure.Technologies Used: Windows XP, Windows 10, Windows Server 2012, Veeam Backup, Symantec Backup Exec, Symantec Antivirus Protection, Euclid, Therapy Monitor, Active Directory -
I.T. SupportTcsi-Digiberia, Sa. Nov 2008 - Dec 2009Lisbon Area, PortugalAssist the IT and network engineering team in maintaining and troubleshooting the network infrastructure.Provide technical support and assistance to end-users experiencing issues with their computer or printer.Continuously monitor and troubleshoot network performance issues to ensure optimal functionality. -
Field SupportSiemens Sep 2007 - Jul 2008Lisbon Area, PortugalProvide first-level technical support for computer software and hardware maintenance and troubleshooting.Expertise in troubleshooting printers and providing solutions to resolve the issues.Perform regular maintenance tasks such as patching and organizing communication racks to ensure optimal network performance.
Leandro Afonso Skills
Leandro Afonso Education Details
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Estudos Da Segurança
Frequently Asked Questions about Leandro Afonso
What company does Leandro Afonso work for?
Leandro Afonso works for Real Hotels Group
What is Leandro Afonso's role at the current company?
Leandro Afonso's current role is IT and Help Desk Supervisor.
What schools did Leandro Afonso attend?
Leandro Afonso attended Universidade Lusófona De Humanidades E Tecnologias.
What are some of Leandro Afonso's interests?
Leandro Afonso has interest in Civil Rights And Social Action, Animal Welfare, Environment, Human Rights.
What skills is Leandro Afonso known for?
Leandro Afonso has skills like Help Desk Support, Information Technology, Microsoft Office, Windows Server, Active Directory, Servers, Windows 7, Operating Systems, Windows, Network Administration, Troubleshooting, It Service Management.
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Leandro Afonso
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