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Leandro Afonso Email & Phone Number
IT and Help Desk Supervisor
at
Real Hotels Group
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
IT and Help Desk Supervisor
Location
Amadora, Lisbon, Portugal
Company size
Who is Leandro Afonso? Overview
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Quick answer
Leandro Afonso is listed as IT and Help Desk Supervisor at Real Hotels Group, a company with 309 employees, based in Amadora, Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Leandro Afonso.
Leandro Afonso previously worked as IT & Help Desk Supervisor at Real Hotels Group and Technical Support Manager @ INCM - Imprensa Nacional e Casa da Moeda, Portugal at Caixa Mágica Software. Leandro Afonso holds Not Finished, Estudos Da Segurança from Universidade Lusófona De Humanidades E Tecnologias.
Company email context
Email format at Real Hotels Group
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Real Hotels Group
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Profile bio
About Leandro Afonso
Hello and welcome to my profile!I'm thrilled to connect with individuals who share my passion for life, diverse cultures, and continuous learning. Outside of work, I enjoy exploring new places on my 4x4 or motorcycle, spending quality time with my family, and prioritizing my physical and mental well-being.With over 15 years of expertise in IT, I’ve built a diverse career spanning roles as a Helpdesk Technician and Systems Administrator at Fresenius Medical Care, a Service Desk Team Leader at Claranet, and a Technical Account Manager at DXC. Most recently, I served as the Technical Support Manager at INCM - Imprensa Nacional e Casa da Moeda, where I managed critical technical support functions on an international scale. This journey has equipped me with a broad skill set and deep insights into both client and team management across multiple industries.Feel free to reach out, and let's have a chat!Looking forward to connecting with you!
Listed skills include Help Desk Support, Information Technology, Microsoft Office, Windows Server, and 18 others.
Current workplace
Leandro Afonso's current company
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Real Hotels Group
9 roles
Leandro Afonso work experience
A career timeline built from the work history available for this profile.
It & Help Desk Supervisor
CurrentOversee the IT support operations, managing Level 1 and Level 2 service desk processes with a focus on optimizing efficiency and ensuring alignment with organizational goals. My responsibilities include defining and implementing the service catalog, providing strategic oversight of request backlogs, and ensuring seamless support for the Group's application.
Dec 2024 - Present
Technical Support Manager @ Incm - Imprensa Nacional E Casa Da Moeda, Portugal
INCM - Imprensa Nacional e Casa da Moeda project.Management and design of the USD - Digital Security Unit support, GEDI project (creation and operation of high security document personalization centers - Citizen Card and Electronic Passport).International support for Cameroon Electronic Passport customization.Excelling in client support and project.
Jan 2023 - Oct 2024
Project Manager - Video-Conference Rooms Update To Teams Room In Edp Portugal
Ensure the successful deployment and testing of the new Teams Rooms system in all EDP Video-Conferencing rooms through efficient problem resolution.Organize and manage installation teams, providing training and support to ensure proper system setup and configuration.Monitor system performance and troubleshoot issues to ensure optimal functionality for.
Nov 2021 - Dec 2022
Technical Account Manager For Edp Portugal
EDP Project.Build and maintain strong relationships with EDP stakeholders by providing exceptional technical support and support throughout the pre-sales and post-sales processes.Act as a liaison between EDP and the suppliers, providing feedback and identifying opportunities for new products or features.Continuously monitor and report on product.
Jul 2020 - Dec 2022
Service Desk Team Leader
Lead and manage a team of service desk professionals, providing support to various companies.Utilize Service Now to monitor service level agreements and generate key performance indicator reports to measure and improve service delivery.Build and maintain strong relationships with clients through constant communication to ensure the highest level of service.
Jul 2019 - Jun 2020
System Administrator And Helpdesk Support L1 L2
Providing exceptional support and troubleshooting for all incidents in Easyvista and oversee system administration for a large-scale IT infrastructure including 700 clients and 50 servers in 40 physical locations.Utilize best practices for incident management and resolution, ensuring prompt and efficient service delivery.Continuously monitor system.
Jan 2010 - Jun 2019
I.T. Support
Assist the IT and network engineering team in maintaining and troubleshooting the network infrastructure.Provide technical support and assistance to end-users experiencing issues with their computer or printer.Continuously monitor and troubleshoot network performance issues to ensure optimal functionality.
Nov 2008 - Dec 2009
Field Support
Provide first-level technical support for computer software and hardware maintenance and troubleshooting.Expertise in troubleshooting printers and providing solutions to resolve the issues.Perform regular maintenance tasks such as patching and organizing communication racks to ensure optimal network performance.
Sep 2007 - Jul 2008
1 education record
Leandro Afonso education
FAQ
Frequently asked questions about Leandro Afonso
Quick answers generated from the profile data available on this page.
What company does Leandro Afonso work for?
Leandro Afonso works for Real Hotels Group.
What is Leandro Afonso's role at Real Hotels Group?
Leandro Afonso is listed as IT and Help Desk Supervisor at Real Hotels Group.
Where is Leandro Afonso based?
Leandro Afonso is based in Amadora, Lisbon, Portugal while working with Real Hotels Group.
What companies has Leandro Afonso worked for?
Leandro Afonso has worked for Real Hotels Group, Caixa Mágica Software, Dxc Technology, Claranet Portugal, and Fresenius Medical Care.
How can I contact Leandro Afonso?
You can use AeroLeads to view verified contact signals for Leandro Afonso at Real Hotels Group, including work email, phone, and LinkedIn data when available.
What schools did Leandro Afonso attend?
Leandro Afonso holds Not Finished, Estudos Da Segurança from Universidade Lusófona De Humanidades E Tecnologias.
What skills is Leandro Afonso known for?
Leandro Afonso is listed with skills including Help Desk Support, Information Technology, Microsoft Office, Windows Server, Active Directory, Servers, Windows 7, and Operating Systems.
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