Luc Lafortune Email and Phone Number

Projet Management into Gaming POS industry

Executed management of all project tasks while engaging relevant business units, consultants, and internal resources to facilitate IT project completion within time and budget constraints. Direct daily operations and project functions for internal staff and contractors, while regularly facilitate project meetings to engage teams, drive project success, and evaluate progress. Oversaw all aspects of budget preparation, budget management, expenditure, forecasting, and related project finances. Managed executive communications to engage stakeholders, compiling and delivering in-depth progress reports.• Managed 70+ active projects simultaneously while overseeing a consulting budget of greater than $500K per year, leading project management for high-priority projects,• Led the definition of project scope, objectives, and deliverables in order to facilitate achievement of IT strategic goals, while actively engaging executive management and stakeholders.• Conceptualized, developed, and spearheaded the implementation of project plans, communication materials, and related resources, risks, issues, budget proposals, and project communication plans.• Spearheaded collaborations with senior staff to continuously evaluate, manage, and implement project expectations, while identifying and responding to project shortcomings.• Cultivated IT relationships in order to enhance project functionality and to drive company growth.• Implemented expert project tracking and project monitoring to oversee progress, budget, staffing, resource utilization, and related project aspects.

Led the generation and implementation of project plans in order to ensure project completion within identified time and budget constraints. Managed all aspects of project delivery, customer experience optimization, solutions, go-live, and customer success transition. • Orchestrated management of project to convert 300 grocery stores, overseeing diverse aspects of project scheduling, system overhaul, staging, and shipping.• Spearheaded the rollout of 300+ sites according to established projects plans and schedules, while engaging remote teams to initiate and complete the rollout process.• Standardized training and instructions for Technicians to enhance site rollouts and implementations.• Oversaw diverse deployment and configuration for the procurement process.• Streamlined in-person and phone-based communications with customer sites, actively traveling to sites to facilitate site rollout procedures.

Served in dual-positions focused on POS peripherals and configuration, restaurant chain rollout, telecommunications, troubleshooting, and problem-solving. Generated elegant databases to manage, store, and report information. Successfully set-up multiple printers and ensured functionality throughout the office. Administered superior customer service while providing live support and during follow-up calls.• Leveraged help desk experience during daily operations to manage help desk functions, while simultaneously serving as a Dell Certified Systems Expert.• Performed configuration on peripherals such as scales and bank payment devices.• Trained, coached, and mentored staff and managers on inventory systems as well as relevant IT needs.• Managed in-depth custom reporting efforts for revenue reports.

Support and install Micros POS (Sweda was the main distributor for Canada during those years)

POS Specialist