Laura Garzón Email & Phone Number

Toronto, Ontario, Canada

-Cost control of all construction projects-Managed and coordinated work orders for HVAC maintenance services across a portfolio of 400+ buildings.-Implemented streamlined systems and processes to improve the efficiency and accuracy of work order management.-Processed and reconciled invoices, verifying accuracy and resolving any discrepancies.-Created purchase orders for equipment and materials needed for HVAC projects, ensuring adequate inventory levels and timely procurement.-Assisted in the development and implementation of maintenance schedules and preventive maintenance programs.-Maintained accurate records and documentation of service activities, including work orders, invoices, and payroll, using QuickBooks and ESC software.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Received and processed an average of 80 customer inquiries per day and achieved a high satisfaction rating (95%) among customers surveyed post-call survey.• Demonstrated excellent verbal communication skills by diffusing upset customers and successfully resolving complaints on the first call 95% of the time.• Successfully navigated multiple computer systems to troubleshoot and resolve customer issues on time, resulting in a 15% reduction in repeat contacts.

2021 Mangiamo Restaurant. Architectural consulting services, detailed construction, and furniture drawings. Oranjestad, Aruba.2020-2021 BES’s law firm. Office renovation, interior design, decoration, and construction project management. Bogotá, Colombia2020 Long Beach Grow house. Colonia Studios. Architectural consulting services, detailed construction, and furniture drawings. Long Beach. California, USA.2019-2020 Food Court Interior Design. Colonia Studios. Architectural consulting services, detailedconstruction, architectural, and furniture drawings. Primavera Mall. Villavicencio, Colombia.2019 Dr. Cañón Biomedicina. Interior design, renovation, remodeling of existing medical facility, and construction project management. Bogotá, Colombia.2019 MUSSI store interior design. Colonia Studios. Architectural consulting services, detailed construction, architectural, and furniture drawings in different cities in Colombia.2018/2020 Fernandez-Afanador Apartment. Interior and furniture design and construction management. Bogotá, Colombia• Provided proposals and estimates for projects and scheduled consultations with prospects, securing 84% as clients.• Worked with clients to understand their needs and develop designs that met their requirements.• Successfully managed up to 12 projects simultaneously completed on time and within budget.• Coordinated projects, supervised installations, improved work and communication with all stakeholders, and reduced post-sale issues.• Successfully designed and managed the construction of interiors for residential, healthcare, industrial, and commercial clients in Colombia, the US, and Aruba.• Design custom furniture designs and layouts for interior projects, from concept, drawings, materials, and procurement, through installment assuring quality.• Monitored construction progress to ensure compliance with design specifications and quality standards.• Led and managed a team of 10 construction workers.

Bogotá D.C., Colombia

Architectural outsourcing services for Davivienda Bank. Part of the Design department of the Bank. It is the third-largest Bank in Colombia.Manage project development of all new openings and renovations of the Bank's retail and back offices nationwide. Ensure all projects meet Bank's design, construction, and quality standards. Participate in designing, investigating, and implementing new collaborative workspace standards. Lead the design and coordination of all stakeholders to produce bid documents and addenda. Create designs and detailed drawings, follow legal regulations and industry standards for design and construction. Plan, handle, and document the entire building permit process of all buildings of the Bank.• Managed project development of all new openings and renovations of the Bank's retail and back offices nationwide.• Led interior design vertical across brand management, including drawings and layouts of the third-largest Bank in Colombia.• Investigated current workspace trends to improve design standards. Designed and implemented new collaborative workspace standards that increased productivity by 25%.• Organized, documented, and managed permit documents of Bank office projects, ensuring all drawings, layouts, finish approvals, signage needs, and overall design intent complied with city regulations.

Bogotá D.C., Colombia

Create designs and detailed drawings from pre-design through completion of social housing projects. Manage design projects, construction details, and technical coordination. Attend regular meetings with contractors and specialists. Make site visits regularly to check on the progress.• Developed design concepts and detailed drawings for social housing projects from pre-design to completion, resulting in successful tenders and approvals.• Managed and coordinated the work of consultants, contractors, and other professionals throughout the duration of projects.• Successfully managed design projects, construction details, and technical coordination while attending regular meetings with contractors and specialists

Bogotá D.C., Colombia

Design, and develop detailed drawings and specifications for landscaping projects. Technical coordination to produce a comprehensive set of construction documents to meet the project's requirements. Entrenubes and Soratama Natural Parks projects in Bogota.

Assist the project team in developing and monitoring the work activities and timelines of building permit processes. Assist with overall project performance, including design, documentation, building permit, and project status. Set up project document drawing control. Create and maintain relationships with contractors, consultants, public, and suppliers.

Bogota, D.C., Capital District, Colombia

Assist the project team in developing and monitoring the work activities and timelines of building permit processes. Follow up on and complete any building permit deficiencies. Coordinates and prepares job packages, including architectural set plans and legal documents. Create and maintain document libraries for digital files and base drawings of all projects.

Bogotá, Capital District, Colombia

Postgraduate Degree, Construction Project Management, 3.35

Diploma, Budgeting And Scheduling Of Construction Projects

Revit Architecture

Diploma, Interior Design

Postgraduate Degree, Design Management

Bachelor Of Architecture - Barch, 4.3