Ed Laggenbauer

Ed Laggenbauer Email and Phone Number

Service Design and Project Management Lead at Fidelity Investments @ Fidelity Investments
boston, massachusetts, united states
Ed Laggenbauer's Location
Wake Forest, North Carolina, United States, United States
Ed Laggenbauer's Contact Details

Ed Laggenbauer work email

Ed Laggenbauer personal email

n/a

Ed Laggenbauer phone numbers

About Ed Laggenbauer

A top performing Leadership Professional with a 20 year record of achievement in program management, customer satisfaction and process improvement. Adept in communication skills to meet and exceed customer expectations and a proven ability to work with diverse groups of people, both internally and externally. Consistent delivery of exceptional results in team building, client relationship management, program management and employee/client satisfaction. Direct experience in Team Management, Project and Program Management, new product development and client implementations.

Ed Laggenbauer's Current Company Details
Fidelity Investments

Fidelity Investments

View
Service Design and Project Management Lead at Fidelity Investments
boston, massachusetts, united states
Website:
fidelity.com
Employees:
52767
Ed Laggenbauer Work Experience Details
  • Fidelity Investments
    Service Design And Project Management Lead
    Fidelity Investments Jan 2022 - Present
    Durham, North Carolina, United States
    Responsible for driving projects and initiatives to support the continuous improvement of the organization’s processes and services; strategically and tactically in all facets of the project life cycle from idea generation through full delivery.
    View
  • Fidelity Investments
    Associate Servicing Manager - Human Resources
    Fidelity Investments Dec 2019 - Jan 2022
    Raleigh-Durham, North Carolina Area
    Responsible for leading the US Human Resources Service Center and transformation of the US HR Service Center to move from an inbound phone service model to an omni-channel model for multiple HR services.
    View
  • Fidelity Investments
    Program And Process Execution Manager
    Fidelity Investments Jan 2015 - Dec 2019
    Raleigh-Durham, North Carolina Area
    Responsible for all Call Center related activities impacting new Health and Insurance product rollout, Annual Enrollment, and overall process improvement opportunities.
    View
  • Fidelity Investments
    Senior Project Manager - Service Readiness
    Fidelity Investments Apr 2011 - Jan 2015
    Raleigh-Durham, North Carolina Area
    Project Manager responsible for preparing, training and creating resources for call center teams related to new client events, corporate actions and client implementations for multiple product areas including Health & Insurance, Pension HSA & 401(k).
    View
  • Fidelity Investments
    Service Delivery Manager
    Fidelity Investments Jun 2006 - Apr 2011
    Raleigh-Durham, North Carolina Area
    Health & Insurance and HR/Payroll Team Manager responsible for leading, coaching, and developing an average staff of 22 and up to 50 associates.
    View
  • Fidelity Investments
    Payroll Operations Team Lead - Implementations
    Fidelity Investments Sep 2005 - Jun 2006
    Raleigh-Durham, North Carolina Area
    Implementations Team Lead for the Human Resource/Payroll Operations Issue Resolution and Transaction Processing team.
    View
  • Fidelity Investments
    Hr/Payroll Research & Resolution Specialist
    Fidelity Investments Jan 2005 - Sep 2005
    Raleigh-Durham, North Carolina Area
    View
  • Fidelity Investments
    Health And Welfare Client Services Representative
    Fidelity Investments Aug 2004 - Dec 2004
    View
  • Intelecom Solutions Inc
    Head Of Provisioning
    Intelecom Solutions Inc May 2002 - Aug 2003
    Greater New York City Area
    Responsible for managing customer service, provisioning, billing and vendor relationships for new and existing clients.
  • Ctc Communications
    Network Coordinator
    Ctc Communications Sep 1999 - May 2002
    Elmsford, Ny
    Responsible for provisioning of service orders for large businesses involving conversion and porting of services as well as installations, disconnects, coordinated hot cuts, and ongoing account management.
  • Premiere Technologies, Inc.
    Customer Service Representative
    Premiere Technologies, Inc. Mar 1998 - Jun 1999
    Bronx, Ny
    Responsible for programming of voice-mail services including basic services, VRS menus, digital personal assistants and training of new contact center associates in Atlanta, GA.

Ed Laggenbauer Skills

Call Center Process Improvement Leadership Project Management Implementation Experience Training Staffing Models Management Analysis Employee Engagement Employee Learning And Development Human Resources Payroll Defined Benefit Health Insurance Program Management Call Centers Employee Benefits Employee Training Hris Service Delivery Time Management Networking Troubleshooting Budgets Customer Service Performance Management Coaching Outsourcing Business Process Improvement Business Analysis Crm Change Management Resource Management Deferred Compensation Offshoring Bpo Requirements Gathering Customer Relationship Management Human Resources Information Systems Agile Project Management Agile And Waterfall Methodologies Team Leadership Team Building

Frequently Asked Questions about Ed Laggenbauer

What company does Ed Laggenbauer work for?

Ed Laggenbauer works for Fidelity Investments

What is Ed Laggenbauer's role at the current company?

Ed Laggenbauer's current role is Service Design and Project Management Lead at Fidelity Investments.

What is Ed Laggenbauer's email address?

Ed Laggenbauer's email address is ed****@****ity.com

What is Ed Laggenbauer's direct phone number?

Ed Laggenbauer's direct phone number is 161791*****

What skills is Ed Laggenbauer known for?

Ed Laggenbauer has skills like Call Center, Process Improvement, Leadership, Project Management, Implementation Experience, Training, Staffing Models, Management, Analysis, Employee Engagement, Employee Learning And Development, Human Resources.

Who are Ed Laggenbauer's colleagues?

Ed Laggenbauer's colleagues are Will Atchley, Makayla Hannah, Divakar Engareddy, Derek Chandler, Stephanie Caron, Marty Sartin, Cfp®, Msfs, Kirsten Leclair.

Not the Ed Laggenbauer you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.