Gloria A. Rodríguez Email & Phone Number

Berlin, De

SustainArray helps companies design, implement, or strengthen corporate sustainability policies by connecting enterprises with experts and solutions for specific sustainability needs.Main duties:* Design of Sustainable Customer Experience (ECO-CX) courses and strategies.* Create digital educational content on sustainability across industries. * Implement innovative methodologies for incorporating sustainability into customer experience.

Berlín, Alemania

Hive stores and ships products for small and medium-sized online merchants the next day.Main duties:• Define and meet customer goals in Germany, France, Italy, and Spain.• Assisting all customers by helping them to understand and solve operational challenges.• Proactively communicating to go above and beyond for first customers in a new city.• Working with the tech team to build cases. • Ensuring all transactions through the app is smooth sailing whilst improving processes for scaling.• Identify improvement opportunities, drive their implementation and scale them globally.• Be the voice of customers with the product and tech team and work closely to design new processes.

Berlín, Alemania

DISH Digital Solutions helps restaurants to be successful online and make more profit by offering digital solutions from a Google-optimised website to online ordering and reservation systems.Main duties:* Manage existing CX Surveys: NPS, CSAT, CES and design new ones in Medallia* Review and qualify customer feedback and plan improvements* Conduct prioritization of product improvement based on customer feedback* Build and design Customer Journey Maps & Blueprints

Xcustomer Group is a CX consulting firm based in the US operating for Latin American markets.Main projects:* End-to-end design of the Patient Experience in ER services for La Cardio clinic.La Cardio Clinic is ranked third in Latin America for pediatric heart disease.* End-to-end design of the Employee Experience (EXD) for Servientrega S.A. retail.Servientrega S.A., headquartered in Bogotá, generated 328 billion Colombian pesos with individual delivery services and 17 billion Colombian pesos with massive delivery services. It was the largest company in terms of total express courier revenue and in the individual deliveries sector among the companies presented.

Colombia

International Organization for MigrationCo-Designing fifteen reparation projects with forced-displaced communities in northern Colombia.

Bogotá D.C., Colombia

The Customer Experience CX Design & Management international program provides practical insights on how to design and manage an exceptional customer experience. It takes into consideration the fulfillment of the organization's standards and expectations. The experience is shaped by aligning the key elements of customer value with the organizational strategy to ensure a seamless interaction with the customer.The program is aimed at students of the executive MBA program from the Business School.Case writer at The participant-centered learning center CAP. The Honda Case from a design perspective:: Let context lead the way

El Salado - Bolívar - Colombia

Fundación Semana is an organization that focuses on developing initiatives related to post-conflict and peace-building in Colombia.Project:"Boy/Girl Scouts" A program offering creative writing workshops to prevent teenage pregnancy.

Bogotá - Colombia

CorpoVisionarios is a think tank based in Colombia lead by professor Antanas Mockus dedicated to promoting collective behavioral change and citizenship culture.Project:"Give me the Power" Collective strategy to prevent electrocution deaths by promoting safe access to public services in underserved neighborhoods of Cartagena-Colombia.

Bogotá - Colombia

National Program of Cultural Concertation is the tool through which the Ministry of Culture supports projects of public interest that develop artistic or cultural processes and contribute to providing spaces for meeting and coexistence in their communities.

Bogotá - Colombia

DESIS (DEsign for Social Innovation and Sustainability) is a non-profit and cultural association, to promote design for social innovation in higher education institutions with design discipline to generate useful design knowledge and to create meaningful social changes in collaboration with other stakeholders.https://www.newschool.edu/desis/

Casablanca - Morocco

Casablanca - Morocco

The association manages the Maison d’Enfants Lalla Hasnaa, the only establishment in the Wilaya of Greater Casablanca Settat that accommodates babies and children deprived of families, from birth to the age of 6.About one hundred children arrive at the Maison d Enfants every year. Most of them are either abandoned infants, lost children or children whose parents cannot care for them due to a variety of difficult circumstances. Many are physically or mentally handicapped .Since its creation, Association Al Ihssane is committed to welcoming these children in the best possible conditions; allowing them to live dignified and normal lives by providing care for their health education and well-being.

Master Of Business Administration - Mba, Sustainable Development Management & Practice

Activities and Societies: Case writers http://mdpglobal.org/partner-mdp-institutions/universidad-de-los-andes/

The Citizen Experience Lab, Design

Bachelor Of Arts - Ba, Industrial Design

Design And Technology Lab

Assisting Student, Smart Cities Latin America

Sustainable Cities: Inclusive, Resilient, and Connected. Smart Cities Latin-American chapter introduction. Traceability of successful case.

Summer Class, English And Professional Communication, 4.0