Lucy Aguzzoli Email & Phone Number

Netherlands

Auckland, New Zealand

Auckland, New Zealand

At Spectrum I implemented a ITSM platform (ConnectWise) that integrated all parts of the business, from sales lead all the way to invoicing, including tickets and time management, project management, sales opportunities, procurement, reporting, product catalog, etc. Not only have I identified the need for this platform, I also gathered the requirements.

Auckland, New Zealand

As a Service Delivery Manager I oversee some of Ricoh's larger accounts under the ITS Fully Managed Services Agreement acting as the interface between the Customer and the Service Delivery Team. I work closely with the account's BDMs to ensure the clients are satisfied with the services we provide and also to identify any opportunities / risks within the.

Auckland, New Zealand

The combination of my passion for cosmetics with the desire to live a more natural life, without so many nasty chemicals, has lead me to create laVanda, a natural skin care line made only with natural ingredients.

Auckland, New Zealand

At Spark Digital I provide support to the Licensing Strategists and Licensing Team. I administer orders and maintain purchase fulfillment from pipeline to order delivery, making sure each order is completed in time (which is critical when it comes to software renewals and customer satisfaction). I also assist customers with day to day quotes, queries.

My role at MaryKay was the back office support work for up to 100 Cosmetics Sales Agents across entire product ranges in make-up, anti-aging skin care and fragrances.My role was 40% Operational Support & Pipeline Management, for which I had reporting responsibilities into the National Sales Manager. Often under tight deadlines and in last-minute.

Porto Alegre Area, Brazil

Operational Support to PMs & BAs across IBM’s Managed Services contract with Sicredi Bank.As part of an overall Project team of 14, this was a contract back-office reporting role that supported IBM’s Managed IT Services contract with Sicredi Bank (Rabobank) in Brazil. The Services were largely Infrastructure-oriented, ranging from ATM Machines to Network &.

Porto Alegre Area, Brazil

Day-to-day Operational Support across a USD$12 million portfolio for a 14-person ‘Inside Sales’ Team.- Operational & Back-Office Support for Business Development & Sales Activities for Dell’s SMB Sales Team- Extensive use of MS Excel, Access & PowerPoint for reports on Pricing, Billing & Invoicing, and administration for Proposals & RFPs- Regular.

Porto Alegre Area, Brazil

This was a short-term Internship offered to me through my Business studies at ESPM (see below). It was an interesting role that taught me a lot about how Marketing Departments function in a business, how a Marketing strategy is designed and planned, and how the quality of data is crucial to success in Sales & Marketing – in contrast between Information.

Barcelona Area, Spain

L1 & L2 IT Support in a team of 12, eventually reporting on the Desk Metrics (call volumes, SLAs, KPIs).- Customer Support & Education for Level 1 & Level 2 issues with Microsoft Corporate Applications (Outlook, Exchange, Active Directory)- Driving collaborative troubleshooting efforts between our Level 1 & 2 team, and the HP Network Admin & Support team.