Sets up and operates furnace equipment for production. Keeps equipment operating according to operating procedures and in good condition.Remove finished parts using appropriate machinery and tools.Performs sandblasting to remove excess materials from finished parts.Keeps furnace stations and surrounding area clean and clear of debris.Performs to production goals.Understands all safety equipment and procedures and ensure safe operations.Performs in-process quality checks of parts before and after furnace operations.Prepare all quality records diligently and promptly.Assists maintenance personnel as directed.Other general maintenance tasks as assigned.

I serve as a Senior Systems Engineer at Cube Networks – Australia, where I offer technical support and troubleshooting for over 200 clients. In this role, I have successfully resolved hardware and software issues, installed, and configured software, and provided top-notch customer service.•Oversee and manage computer systems, software, operating systems, servers, and user devices.•Experience in supporting and maintaining Microsoft 365 and other IT systems for fast-growing professional services. Specialized in establishing, improving, and enforcing governance policies for Microsoft 365, including SharePoint, Teams, and Exchange. •Additionally, proficiency in using PowerShell for administration tasks related to Azure, SharePoint, Azure Virtual Desktop, O365, and Exchange.•Skills include managing features, roles, mailboxes, performance, and troubleshooting to ensure efficient and smooth operations of IT systems.•Collaborate effectively with IT groups to ensure smooth project transitions, providing support, training, and documentation, while demonstrating leadership skills in resolving issues and successfully delivering diverse projects.•Proficient in Firewall Access Management.•Develop scripts and code to streamline and automate IT processes.• Manage accounts and configurations for corporate tools like Jira, Confluence, Mirror,Lucid and Microsoft services, ensuring efficient and effective usage.

Managing and monitoring all installed systems and infrastructure, Installing, configuring, testing and maintaining operating systems, application software and system management tools, Ensuring the highest levels of systems and infrastructure availability• Experience in troubleshooting & resolving complex technical Issues.•Writing reports and creating documentation processes and procedures. • Installing, configuring, and testing operating systems, software, and system management tools.• Leading the IT Operations teams and supporting technology solutions.• Monitoring and investigating production environments for faults, outages, and security incidents.• Collaborating with internal IT teams and vendor partners to resolve incidents and ensure compliance with Service Level Agreements.• Manage and maintain physical and virtual Windows server environments (2008 R2 – 2022), including Active Directory, DNS/DHCP, GPO, Hyper-V, VMware, SANs, switches, VLANs, firewalls.• Maintain and implement IT policies and procedures including backup, disaster recovery, identity management, data access and security.• Document IT configurations, including system diagrams, IP address allocations, inventory lists, and procedural guidelines.

As a member of the 99x Services team in Sri Lanka. I’m supporting and maintaining More than 1000 Servers with Microsoft System Center Operation Manager and I resolves daily issue with actively monitoring servers for Connectivity, Disk Usage, Application Issues and daily Health service Checks one the Citrix terminal Servers, Domain Controllers and Exchange Servers.

❑ System Support to London Stock exchange•Install, upgrade, support and troubleshoot Windows 7 to 10 and Microsoft Office 2007 to 2013 and any other authorized desktop applications•Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment•Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment•Performs work in compliance within specified warranty requirements•Provide investigation, diagnosis, resolution and recovery for hardware/software problems.•Responsible for monitoring, operating, managing, troubleshooting and restoring to Service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network•Full support of mobile telephony technologies such as BES, Blackberry, iPad, Smartphone and iPhone•Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or laptops that have authorized access to the network.•Facilitate the transfer of information between second line and third-party support groups.•Troubleshoot and resolve computer issues by providing both on-site and remote support. •Maintaining software applications, operating systems and regular maintenance. •supervising the administration of systems and servers related network to ensure availability of services to authorized users. •Experience of VMWare, Windows 2008 to 2012 , Active Directory Group Policies, MS Exchange, TCP/IP, DNS. •Experience in Symantec PGP Encryption/Server, Blackberry Enterprise Server /Mobile iron•Accept requests for support by Remedy Call management system or phone call.•Assist in the publication of customer self-help material• Assist configuration and setup for Wireless services.•Configuration and distribution of RSA tokens and license management.

❑ 2nd Level System support to Millennium IT ❑ Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals.❑ Troubleshoot and resolve computer issues by providing both on-site and remote support.❑ Maintaining software applications, operating systems and regular maintenance.❑ supervising the administration of systems and servers related network to ensure availability of services to authorized users.❑ Experience of VMWare, Windows 2008/10, Active Directory Group Policies, MS Exchange, TCP/IP, DNS.❑ Experience in Symantec PGP Encryption/Server, Blackberry Enterprise Server /Mobile iron

Has the overall responsibility of ensuring the smooth operation of IT related hardware and network Troubleshooting. The specific responsibilities are given below:* Maintain the local area network* Maintain the server, office computers and printers* Hardware and software installation and upgrading to the computers* Give the new connection to the users* Provide technical support to the users* Checking the PABX system* Administer day to day operation network and server* Update antivirus definition files* Installing new work stations* Input and maintain IP addresses* Provide network access to the staff* Recommendation about purchasing of technology resource* Troubleshooting all network issues* Load all required software

I joined IDM Computer Studies in March 2008, in the capacity of trainee instructor and was promoted to the post of Instructor in April 2009. Worked as an Instructor till January 2012