• Perform system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain system performance to meet user demand• Administration of Windows Virtual and Physical Servers, Hyper-V, AD, DNS, DHCP, WSUS, O365, Firewall, Corporate Anti-Virus Guard, Content Filtering Application & Perform daily system monitoring, verifying the integrity & availability of all hardware, server resources, systems & key processes• Troubleshooting application systems such as core application systems (Dealnet), Microsoft Dynamic NAV, SWIFT System, Document Management System (ENADOC), CRM System (Buzzfloor)• Evaluate products, manage vendors and external parties in the purchasing of ICT resources.• Collect and analyses operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased server availability• Troubleshoot and resolve day to day IT issues within given SLAs and providing technical support via helpdesk systems for a wide range of internal & external applications• Producing documentation on operational, system, IT policies and user procedures & guidelines with maintaining the industry-standard security strategy.• Perform IT project management initiatives in line with Business Requirements and capability of preparing systems specification and technical documentation.• Assist in business continuity and disaster recovery infrastructure/simulations for IT systems & carryout DR drills• Inventorying all IT asset & services up to date and ensure regular maintenance are done & Software License management.• Maintain and administration of daily backups, virtual machines & replication with disaster recovery site and multiple locations• Managing & Maintaining IT operational work of branch offices including computers, printers & VPN networks.

• Troubleshooting and provide end-user support on Network, Software, and Hardware• Maintaining, Updating, Design and developing the IT infrastructure of the Organization• Maintaining the firewall and other security measures• Maintaining access control, attendance and CCTV Systems• Configuration and Administration of Domains, Domain Controllers, Active Directory, DNS, RDP, Mail Server, File Server, and Other Internal Servers• Create and manage user Email Accounts, File server Access, Internet Access based on company policies and Setup security policies for users• Install Configure and maintain Personal Computers, Laptops, Network Switches, Network Routers and other related equipment, Devices, and Systems• Configure and Monitor Daily backups of the critical Systems and User Data• Practice asset management including maintenance of component inventory documentation, technical specification information, and software licensing.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs• IT Related Procurement and coordination• Coordinate with Vendors for Support and Services

➢Install and Maintain and Troubleshoot Company IT equipment such as Routers, Switches, Printers, Servers, PC, Laptops etc. and oversaw Company’s local area network (LAN)➢ Manage Domain Controller Active Directory User accounts, policies etc.➢ Manage Company Email Accounts; setting up, configuration and troubleshooting email client on Desktop & Laptops➢ Manage Corporate firewall and virus guard Server➢ Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes, disks are created, and sent off site as necessary.➢ Administration of company Back office and Internet Trading System and Perform company day to day EOD BOD system Operations➢ Coordinate with System Software Vendors for Support and Services➢ Manage company IP surveillance camera system and Door access control system➢ Provide Back Office, Other Software Systems and technical support for users and Application and Technical support for Clients Dealing with Internet Trading System➢ IT related Procurement and coordination➢ Update and maintain IT Related Technical Documents, Audit Documents and Other Documents➢ Liaise with third Party service providers for support and service