Lai Ng Email & Phone Number

Maspeth, New York

· Managed and coordinated all repairs, maintenance, registrations, and purchases for 24 truck and vehicle fleet inventory.· Coordinated all equipment repairs, maintenance, and parts for pallet jacks, forklifts, bobcat loader, processing facility steamer, oven, and bandsaw.· Managed all business insurance coverages and responsible for Vehicle accidents claims, Workers Compensation claims, and any business-related insurance claims.· Assisted employees with health, dental, and vision insurance plans during enrollment period, set up health benefits for new hires, and assisted payroll department with current labor laws. · Oversaw all building and vehicle violations to ensure compliance.· Project Manager for building repairs and construction to ensure completion in a timely fashion.· Assisted and coached company drivers with their driving record or violations to ensure low company insurance rates.· Oversaw owners residential and commercial properties involving violations, tenant’s contracts, and building maintenance projects.· Handled hiring or termination needs for warehouse associates.· Safety trainer for warehouse department· Assisted with accounts payable and accounts receivable department.

Maitland, Florida

· Coordinated National and State testing efforts in 15 States for over 200 employees required to obtain MLO licensing.· Tracked all steps in licensing process for each employee for purposes of statistical review of methodology to improve efficiency and improve pass/fail ratios.· Worked as liaison between operations and Legal department to ensure timely application and submission of required documentation.· Responsible for central database for licensing activities for entire project· Pull daily report, from BIOS, for Underwriting assignment.· Analysis files to ensure it in the correct queue for Underwriting.· Assign files in LUSY and ACAPS to track Underwriters production.· Coach, Home Service Specialist, procedures for files ready for Underwriting· Enter data into ICP report for file tracking.· Work with Manager/Unit Lead to assign or reassign files to ensure production quotas are met· Work with Underwriters to ensure file is routed to correct queue.

Maitland, Florida, United States

· Supervised rental department and responsible for appointments, customer service, car rental contracts, insurance, and vehicle service maintenance. · Liaison to programming department for developing new application when AutoMate Dealer Services was brought in to replace ADP dealer software.· Answered all incoming calls, routed them to the appropriate manager or department and assisted with outgoing calls. · Greeted all customers, vendors and helped them when management or salesperson were occupied with other appointments.· Prepared sales quotes for the government agencies, trained them about the product, government contract procedures and informed them about new products. · Reviewed all purchase orders for accuracy. · Organized and coordinated with customers on delivery procedures.· Managed, inventoried, and stocked in all new vehicles.· Researched different channels for past due accounts.· Maintained and prepared all files, ordered all supplies and performed some maintenance on office equipment not functioning properly.