Amy L. Email & Phone Number

Working with teams to solve complex challenges and delivering exceptional outcomes for our members, employers, and employees. Leveraging cutting-edge methodologies such as human-centered design, design thinking, and experience design to create future-ready solutions that are desirable, feasible, and viable.

Melbourne, Victoria, Australia

Responsible for championing human centered design within the organisation. We enable our people to make insights-led decisions and co-create experiences to improve the financial health and retirement outcomes of our members.

Melbourne, Australia

The Digital Transformation Centre (DTC) was designed to identify and resolve business challenges for our customers, with a focus on providing measurable and attainable business outcomes. Under Amy’s leadership, the DTC has built a reputation for helping organisations to re-imagine their digital landscapes and develop industry leading digital solutions.These partnerships will support five key pillars of success for the Digital Transformation Centre:1. Defining the digital journey by doing;2. Continuous transformation that builds new capability while integrating with existing systems;3. Modernising legacy through agile delivery at scale;4. An immersive multidisciplinary digital experience with clients, partners and students, in a culture that thrives on change; and5. Accelerating innovation to drive digital change.

Sydney, Australia

Scaling our rapid prototyping capability to include emerging technologies such as mixed reality, blockchain and AI. Amy was responsible for leading and applying HCD principles to develop value-driven prototypes and digital solutions for DXC clients.

Rhodes, Sydney

Amy worked with a large banking client to establish a rapid prototyping capability through design sprints, bringing ideas to life that enabled project teams to validate their concepts. This enabled the business to present solid business cases to their leadership team and to build Minimal Viable Products (MVP) that could be piloted or implemented.

Amy was responsible for planning, managing and executing a program of relocation activities including implementation plans, set up of new sites while facilitating the co-ordination of various vendors to plan a smooth transition of setups, relocate or decommission of sites for our client.

Sydney, Australia

Role: Account Manager for a large banking clientIn addition to managing the health of the account, Amy led a team of 5 to grow and develop their portfolios while ensuring consistent governance and processes were followed, resulting in stronger client engagements, while leveraging a global delivery team and capability to deliver successful outcomes for IBM clients.

Sydney, Australia

Role: Sales Support in Energy and Utilities By adopting the Global Business Service ANZ Client Relationship Management process, Energy and Utilities team Amy provided consulting and Application Management Services to our clients within the energy and utilities sector, while building strong client relationships that lead to new opportunities for IBM to help increase their business values.

Sydney, Australia

Role: Software Support Engineer for Portforlio Requirement Management Tools. Supported a number of portfolio management tools including responsibilities of:• Supporting Asia Pacific and Japanese clients (L2 Support)• Team Knowledge Migration Project to consolidate team knowledge and to increase productivity within the team.• Monitoring Severity 1 Cases• Adopting the Kregor and tregoe (KT) Problem solving strategy in order to help resolve issues faced by clients using the rational products• Ensuring each client satisfaction upon closure of each incident ticket raised by clients• Maintaining client relationship through consistent and effective communication to resolve issues and understand client requirementsAchievement:1. Received "Highly Satisfied" customer feedback for proactively resolving client issues in a timely manner and in providing exceptional client service2. Received acknowledgement for the contribution to Advanced Service Knowledge (ASK) Program in creating a tutorial on "How to Promote Yourself as an Expert"

Melbourne, Australia

Amy supported the product development team in working with various vendors to identify, scope and execute contracts for hardware and leasing. Amy developed strong relationships with key stakeholders that resulted in process improvements and improved portfolio governance

Bachelor Arts/Bachelor Information Technology And Systems, Japanese Language

Vce