Information Technology Intern
CurrentSimplified procedures and functions in ABUP (Aviatrix Billing User Portal) to make it more user-friendly, contributing to $20 million in revenue. Optimized technical documentation and streamlined billing workflows, improving operational efficiency and user experience, resulting in greater adoption. Acted as a bridge between business needs and technical solutions, driving problem-solving initiatives. Documented processes for various Aviatrix product offerings, including user manuals for subscription methods, payment model comparisons, and step-by-step guides for legacy and connections telemetry. Focused on ELP plans, multi-cloud split billing, add-on services, configuring the billing system for customers, and creating quotes. Collaborated with Account Executives, Finance Managers, and Sales Engineers.