Lai Kin Yan Email & Phone Number

Hong Kong

。 IT Project coordination and follow up。 Coordinate and communicate with different stakeholders (business units and IT depts)。 Oracle DBA;。 OS Admin (Unix / Linux / Win);。 Apply application fixes;。 Maintain master data scheme;。 Perform software development for small enhancement and daily support;。 Participate in system testing;。 Prepare relevant documentation to support the Authority’s System Development Life Cycle methodology;。 Prepare production change according to the Authority’s procedures ;。 Provide technical support and collaborate with other IT teams in the Authority;。 Perform application end user account/profile administration;。 Support system application’s operations and maintenance。 Assist the Authority to manage and coordinate with vendors。 Oracle Fusion Cloud maintenance and support (SaaS & PaaS)Current / contingency project:ServiceNow modules developOracle Financial system interface enhancement (Receivables)

Hong Kong

- identify, evaluate, and design solutions for Customer-related systems, especially CRM, target marketing, and touch-point systems - coordinate with users for business requirements gathering and prioritize against planned resources (cost and timeline)- design business process flows in accordance with user requirements- consolidate business requirements for IT team to proceed technical implementations- prepare status reports to present project on/off track status, with issues and risks identified if appropriate- coordinate UAT and training for business users- coordinate with IT for project deployment, and evaluate post implementation results for necessary system - fine-tunings and operation adaptation- ensure proper project documentationCustomers related system: Microsoft Dynamic CRM + SAS - Business Intelligence & Analytics Solutions, and other email marketing system with dedicated user experience system.

Hong Kong International Airport

。 IT Project coordination and follow up。 Coordinate and communicate with different stakeholders (business units and IT depts)。 Oracle DBA;。 OS Admin (Unix / Linux / Win);。 Apply application fixes;。 Maintain master data scheme;。 Perform software development for small enhancement and daily support;。 Participate in system testing;。 Prepare relevant documentation to support the Authority’s System Development Life Cycle methodology;。 Prepare production change according to the Authority’s procedures ;。 Provide technical support and collaborate with other IT teams in the Authority;。 Perform application end user account/profile administration;。 Support system application’s operations and maintenance。 Assist the Authority to manage and coordinate with vendors。 Oracle Fusion Cloud maintenance and support (SaaS & PaaS)Current / contingency project:Oracle Fusion Procurement Cloud upgradeOracle Financial system interface enhancement (Oracle payable / Treasury / Receivables)

Unit D & E, 20Th Floor, Mg Tower, 133 Hoi Bun Road, Kwun Tong, Hong Kong

To analyze co-workers / end-users needs and translate to end-users' requirements, and provide system design.To conduct User Acceptance Tests, and liaise with internal parties for trouble shooting and fixing as supporting.Monitoring internal CRM system.To provide equipment implementation and maintenance for PC LAN/ Servers/ Firewall/ Router / web page designing / network to clients.Use advanced networking knowledge to guide vendors on process improvements regarding maintenance and deployment activitiesEvaluated, designed and implemented an IP Address management solution globally. Migrating acquisition’s IP Address Management solution and internal DNS.

To provide equipment implementation and maintenance for PC LAN/ Servers/ Firewall/ Router / web page designing / network to clients.To analyze co-workers / end-users needs and translate to end-users' requirements, and provide system design.To conduct User Acceptance Tests, and liaise with internal parties for trouble shooting and fixing as supporting.

Maintain order in the property premises.Hotel security officers respond to complaints and callsMaintain and monitor security cameras, alarm systems and other electronic surveillance equipment.

Handling customer enquiries and complaints received via the MTR Hotline as well as providing administrative support to the Customer Care Team including preparing correspondence and notices. Assisting in maintaining a database of customer enquiries and providing support in large public relations events and other activities organized by the Corporate Relations Department.