With over 2 years and 5 months of experience at Spotify, I've had the privilege of contributing to the world of Recruitment, Talent Acquisition Operations, and Project Management. Throughout my journey, I've become skilled at collaborating with various stakeholders, leading transformative projects, and honing key skills that drive success in dynamic environments.Professional Background:At Spotify, I played a pivotal role in Recruitment, where I seamlessly blended Stakeholder Management, Organization, Communication, and Project Management. My journey also saw me deeply involved in Talent Acquisition Operations, implementing new systems, crafting playbooks, and supporting the recruitment process. As a Project Manager, I successfully led a dynamic teams, ensuring project milestones were not only met but exceeded.Skills:* Stakeholder Management: Effectively engaging and collaborating with diverse stakeholders.* Organisation: Structuring and coordinating tasks for optimal efficiency.* Communication: Clear, concise, and impactful communication.* Project Management: Successfully overseeing projects from initiation to completion.Achievements:* 🚀 Early Career Pipeline Team: Embedded within, I planned and hosted a successful intern networking event, bringing together 50 individuals to foster meaningful connections.* 🛠️ Client Experience System: Project-managed a team of up to 12 members, contributing to the continued configuration of the client experience system, serving an impressive 62,000 users.* 🔄 Interview Coordination: Orchestrated the coordination of 100+ interviewers in a single day, ensuring a seamless and efficient interview process.* 📑 Onboarding System: Developed a user-friendly onboarding system on Notion, enhancing the clarity and accessibility of crucial information.Educational Background:My passion for collaboration, innovation, and creativity led me to pursue Business Development at Hyper Island. This experience laid the foundation for my commitment to fostering creativity and innovation in every professional endeavour.Let's connect and explore possibilities for collaboration, innovation, and mutual growth! 🚀
-
Junior Recruiter And Project Management, Early CareersSpotify Jul 2023 - Jan 2024Stockholm, Stockholm County, Sweden -
Talent Acquisition Coordinator, Ta OpperationsSpotify Aug 2021 - Jan 2024Stockholm, Stockholm County, SwedenThe role as a coordinator at Spotify includes: Working closely with stakeholders and communicating with our potential bandmates to organise interviews, cross collaborating with other teams to create better systems in place, working and leading Projects in the TA operations team, training new band members on coordination best practices, planning recruitment events,.Achievements:- Embedded in the Early career pipeline team where I planned and hosted intern networking event with 50 people- Project managed a team of up to 12 members on the continued configuration of client experience system averaging 62,000 users- Coordinate 100+ interviewers in one day to interview- Created an onboarding system to make the information more clear and accessible on notion
-
Business Developer StudentHyper Island Aug 2020 - Jan 2022Stockholm, Stockholm County, SwedenBusiness Developers specialise in running, managing and developing businesses. We use digital channels and tools to stay competitive and sustainable.From day one at Hyper Island, we work on relevant and real business projects/cases from industry. Understand the methods for creating data- and user-centric solutions as well as understand how trends, behaviours and technological advancements affect organisations and business models.We cover topics ranging from fast-paced development and data-driven marketing to digital commerce, social entrepreneurship and leadership and culture creation. We learn how to build and lead successful, effective teams through times of change and how to plan and run business development projects and drive growth in a digital context. -
Brand StrategistHr Digi Jun 2021 - Aug 2021Stockholm, Stockholm County, SwedenI worked on a 3 month freelance project for HR Digi to redesign their brand strategy and design. This work included: Facilitating a branding sprint, competitor analysis, creating a brand identity and strategy, creating a brand book (including Powerpoint and Instagram templates) and assisting the web designers in the branding for the new website. -
Shift Leader På Downtown CamperScandic Hotels Jan 2019 - May 2020Stockholm, SwedenDowntown Camper is a signature hotel with almost 500 rooms. My role is to lead and manage the reception of 30+ receptionists to make sure everything goes smoothly. Other duties include: complaint handling, organizer of Scandic Friends membership events, managing partners accounts and invoicing, staff management, quick problem solving. Unfortunately, the reason for leaving this great property was due to the cutting of staff in the global pandemic. -
ReceptionistGenerator May 2018 - Jan 2019Stockholm, SwedenThe role included: Customer relations management, Food and Beverage managing, Customer relations handling, in charge of corporate guests weekly events, assisting Generator Partner hotels in Europe when needed. -
Front Office SupervisorArt Series Hotel Group Nov 2017 - May 2018Melbourne, AustraliaAfter 9 months in my Guest Experience Role at The Cullen Hotel, I was promoted to Front Office Supervisor. As Front Office Supervisor, I was also doing on average, 4 days a week as Duty Manager.This Role included being the Chef Warden in the incident of a fire, being responsible for guest complaints and problems, problem solving, communicating to all departments what needs to be actioned for the day, Briefing and Hosting the functions held in the hotel, weekly banking, making sure all AR are set and Chargebacks are correct ect. -
Guest Experience AgentArt Series Hotel Group Feb 2017 - May 2018Melbourne, AustraliaThe Cullen Hotel is a Hotel based around Adam Cullen (Australian Artist) artwork. The Hotel is well known for its funky, colorful artwork, character and personality. My favorite part about The Cullen is being able to be my self, being able to talk to guests personally, giving them my favorite recommendations and having the guests point out our above and beyond service. I believe the guest experience is the most important part of a guests stay, and first impressions do matter!
-
Guest Service AgentEichardt'S Private Hotel Feb 2015 - Sep 2016Otago & Southland, New ZealandEichardt's Private Hotel is a Boutique and Luxury property based in the very heart of Queenstown.In my role as Guest Service Agent, I was in charge of general reception requirements, all in coming phone calls and emails to the hotel, all reservations made through Travel agents and Third Party Websites. Along side this, we were also in charge of making sure the guests had the best possible stay with us, being there concierge, showing them where to go, touring them around the Hotel. In this role, we were also given the responsibility of being in charge of the hotel on the night shifts. -
Guest Service AgentThe Spire Luxury Boutique Hotel Jan 2015 - Sep 2016New ZealandThe Spire Hotel was the sister property to Eichardt's Private Hotel located in the heart of Queenstown.At Eichardts and The Spire Hotel, all staff were lucky enough to get experience working at two properties. This meant we would never get bored of the same routine, we were getting exposed to different clientele and always learning.Work included Concierge work, turndown service, replying to general emails and phone calls, parking cars, making guest reservations, checking guests in and out, helping with F & B.
-
WaitressXpresso Cafe Dec 2013 - Jan 2015Gisborne & Hawkes Bay, New ZealandIncluded: Running food and coffee, giving top customer service and barista work. -
WaitressOrton Tailored Cusine Mar 2013 - Jan 2015Gisborne & Hawkes Bay, New ZealandBartending and waitressing at weddings, conferences, cooperate events, sport games, award ceremonys.
-
CoachHastings Gymnastics Center Jun 2013 - Dec 2014Gisborne & Hawkes Bay, New ZealandIncluded: Coach to the recreational classes aged from 6 - 15 years old. Made up routines for prize giving shows, taught gymnastics basics, showed leadership skills to big groups.
Laila Franklin Skills
Laila Franklin Education Details
-
Business Developer
-
Hospitality Administration/Management -
Havelock North High School
Frequently Asked Questions about Laila Franklin
What is Laila Franklin's role at the current company?
Laila Franklin's current role is Open for projects in Project Management, Creative and Recruitment | Ex Spotify 🎶.
What schools did Laila Franklin attend?
Laila Franklin attended Hyper Island, Queenstown Resort College, Havelock North High School.
What skills is Laila Franklin known for?
Laila Franklin has skills like Hotels, Bartending, Customer Service, Hospitality, Microsoft Office, Sports, Restaurants, Food And Beverage, Catering, Microsoft Word, Receptionist Duties, Tourism.
Not the Laila Franklin you were looking for?
-
-
-
-
Laila Franklin
Entrepreneurship Graduate From The University Of St. Thomas, St. Paul, Mn | Former Student-Athlete: Golfer | ~ Be The Light!Minneapolis, Mn
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial