Laila Sultan Email & Phone Number

United States

Madison, Wisconsin Area

• Processes member enrollment transactions for over 80,000 members annually. Determines enrollment eligibility and ensures completeness of electronic applications.
• Audits data and transactions, in accordance with regulatory & HIPAA requirements, to verify accuracy of information and member eligibility.
• Promptly responds to customers inquiries & internal requests regarding insurance eligibility and coordination of benefits.
• Liaises with government offices and state managed care systems to obtain coverage information & member data.

Madison, Wisconsin Area

• Provided exemplary customer service to an average of 25 clients daily via greeting patrons, answering phone and email inquiries, and assisting outgoing clients post-service.
• Performed routine data entry, including new client onboarding, appointment scheduling, medical record entry, and end of day bookkeeping.
• Coordinated with external vendors and insurance companies to file, maintain, and update client records.

Madison, Wisconsin Area

• Provided daily support for CPAs, including processing tax returns and performing routine document maintenance.
• Swiftly learned and navigated several legal programs, including proprietary tax software, to complete tasks with keen attention to detail.

Madison, WI

• Provided administrative support for staffers in the office of Wisconsin State Senator, Lena Taylor. Responsibilities included responding to inquiries from constituents, local community groups, and area non-profits in a.
• Promoted to Legislative Assistant from intern after one month for handling confidential information and multiple priorities quickly and effectively in a fast-paced environment.
• Proactively conducted legislative research and policy analysis regarding key legislative issues to draft memos, press releases, citations, and other official communications on behalf of the Senator.

Madison, Wisconsin Area

• Promoted from Sales Associate to Selling Area Supervisor within five months for consistently displaying commitment to customers, upholding company values, and mentoring teammates.
• Supervised ten sales associates and conducted training on customer service, inventory management, and cash reconciliation.
• Maintained knowledge of current sales, promotions, payment and exchange policies, and security practices.

Madison, Wisconsin Area

• Provided tutoring and guidance to junior high and high school student to develop their writing skills.
• Provided day-to-day support for the Managing Editor and Executive Director.

Madison, Wisconsin Area

• Conducted media research on a variety of target areas to identify trends and audiences.