• Book appointments and make reservations (Hotel, Flights, and, Cars)• Archiving system: to archive important documents as a reference• Prepare meeting: make sure that all needed equipment are working in good condition (Datashow, Chairs, connected laptop, etc.…) and also order catering if needed• I supply the new offices for the new hires (Bureau, printers, e-mail, etc….) from thedifferent bank managements• Collect all required data and consolidate it with all channels like (E-learning, Annual leaveplan, Covid-19 report, KPI’s report, etc....)• Mange office: make sure that all needed requirement are available at the office withoutshortage. Make sure that I request from the concerned department a presentation that we need beforeour meeting, I give them enough time, and also make sure that the report is completed withall required data• Follow up with all channels to send their achievement on daily basis to make sure that theyare on track willing to fulfill our target.• Continuously monitor, highlight and escalate different issues that arise, which mightnegatively impact the business and process• Follow & monitor all contract renewals for the whole channels with the concerned department.

. Ability to spot opportunities and try to break all obstacles to finalize all pending cases withthe concerning department to make sure that we achieve our target• Follow up on all products that we received from branches with the concerned departments.Also to monitor approval, return, and rejection case rates• Ability to guide all channels to communicate with the right people to solve facing problemsand follow with both of them until make sure that they are solved• Ability to coordinate with all channels to add progress to the workflow and also all disputes between them• Randomly contact clients to follow up that they are satisfied with our products and salesteam is on track to avoid customer complains• Recommend resolutions, new ideas, collect all needed information that helps to mitigateand expedite the workflow effectively to save time• Highlighting and escalating issues and obstacles that might affect the business flow and/or process• Provide comprehensive reasons for customer complaints and inquiries.• Providing feedback to head of branches and head of retail.

Achieving set targets/goals through targeted existing/potential customers by cross sellingretail products within branch premises or doing external visit to customers• Contact customers to build relationship and respond to enquiries on account oroperational matters• Prepare monthly performance reports for management and handle daily exception reports• Responsible for handling customers ’requests, as well as achieving financial targets forthe bank• Ensure implementing regulatory requirements in terms of compliance and CBE regulations and ensure assigning compliance committee /officer to review all inward and outward local and foreign transfers as well as any unusual activities• Deliver efficient quality service to customers• Maintain awareness of bank’s products and services.• Promote banks products by explaining the features and advise clients with benefits.• Maintain and update customer databases.• Searching for new companies in the right criteria to register and give the companyemployees special rate and interest.• Greet and assist customers in a friendly and professional manner that ensure NBK qualitystandards.

• Continuous achievement of set targets despite of market conditions.• Sales growth with no effect on service quality levels• Develop the relationships with customers & seek new business opportunities and give proper guidance to subordinates to achieve targets• Promote our products to potential customers• Participate in all sales activities, exhibitions, campaigns, and promotions• Provide sales management with daily sales activity reports• Fix appointments for meeting potential customer in order to present the products and services• Provide the customer with the accurate information he needs, to avoid any missing details, mistakes, or misunderstandings• Ensure delivery of customer promise.• Monitor and enforce adherence to bank and regulatory authorities’ procedures and ensure that money laundry regulations are properly adopted.• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.• Furnish and enhance after selling services & keeping the customer database as a reference• Execute all aspects of customer relationship management successfully• Maintain basic friendly attitude with customers at all times• Got Customer at the Heart Certificate’s for years 2015 and 2016• Selected as one of the top up Loan seller 2015.