•Creates existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions. •Partners with clients to understand business needs, issues and strategies, and priorities to deliver valuable solutions. •Develops strategic initiatives to grow/retain the revenue stream of assigned complex accounts/projects while ensuring customer satisfaction. •Builds/maintains network of colleagues/customers to share information and obtain prospects. Partners with support, identifies and drives lifecycle sales opportunities to closure.•Manages contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories. •Establishes/maintains productive long-term networks/relationships with customers.•Observes/participates in presenting products, services and migrations that can benefit customer’s needs.

• Developed, designed and deployed national campaigns that yield to targeted accounts of new business• Coordinated third party advertising with geo-fenced mobile banner ads / elevator and lobby screen ads within 147 priority fiber lit buildings resulting in $105K estimated monthly revenue with an investment of $85K• Implemented marketing materials, sales tools and demand gen through the parent company or national associations including online, email, print, advertisements and onsite events; implemented quarterly marketing plans with Healthcare industry associations and brands• Digitally delivered campaign materials and marketing assets (web banner, digital signage and flyers) to field teams for over ten sales campaigns equaling close to 1M prospects• Partnered with sales teams to secure prospect lists directly from parent company, propensity model to obtain and score prospect list for assignment to sellers; delivered and scored 400K prospects with 150K prospects scoring average to very high intent to purchase• Identified key trends, customer needs and leverage industry knowledge to find and close opportunities

• Exceeded expectations in execution of sales, service and customer experience initiative in store• Supervised overall daily operations of the store including hiring, development, discipline, and scheduling of employees to ensure extraordinary customer experience, cost efficiency, and quality store operations• Maintained inventories, promoted sales, and appearance of the store • Completed accounting and paperwork associated with cash receipts, prices, and conducted physical inventories• Inspired and engage employees by motivating team to succeed and by leading by example

• Executed store initiatives related to sales, service, and customer experience• Coached personnel on “opportunities” with key sales and reputation metrics• Recognized team on positive performance, key sales and reputation• Performed role plays with personnel on a regular basis to improve interactions with customers • Consistently demonstrated excellent leadership and coaching skills

• Provided clients with the best solution for their needs while ensuring an extraordinary customer experience• Maintained highest-selling percentage among fellow employees• Responsible for updating stock and upholding general store appearance • Used persuasive skills to increase sales

• Provided efficient, courteous customer service and assist in all aspects of product offerings and services• Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs• Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features