Summer Intern (Digital Adoption)
During my internship, I was given the opportunity to work on different projects and complete various tasks within the 3 towers of digital adoption: Communications, Training, and Knowledge management as well as independent research relevant to the insurance industry.CommunicationsWorked to create content for two separate IT newsletters focused on general topics as well as compliance, conducted interviews with internal members of IT teams to introduce colleagues to a larger audience and promote the visibility of roles to peers across the organization, and generated informative content that focused on high-level overviews of important tools and applications that people use daily.TrainingConducted research and facilitated training business users on Microsoft Lists and compiled training materials including a micro-training video that I helped to write, produce, and edit.Knowledge ManagementSupported ongoing efforts to generate and update knowledge-based articles as needed., created corresponding knowledge-based articles to be used with the training materials built, developed highly informative and in-depth knowledge base articles for education around certain IT applications, processes, and programs, and earned Confluence Fundamentals badge certification.