Lailatul Izza

Lailatul Izza Email and Phone Number

Salesforce Technical Support @ VISEO APAC
Indonesia
Lailatul Izza's Location
Indonesia, Indonesia
Lailatul Izza's Contact Details

Lailatul Izza work email

Lailatul Izza personal email

n/a
About Lailatul Izza

A competent IT support professional with 3 years over experience in diagnosing software problems, determining root cause, and providing solutions to the client via email and IT service desk. Having strong analytical to present complex solutions clearly and accurately. Experienced with SAP Sales & Distribution module and Salesforce practice.

Lailatul Izza's Current Company Details
VISEO APAC

Viseo Apac

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Salesforce Technical Support
Indonesia
Website:
viseo.com
Employees:
2832
Lailatul Izza Work Experience Details
  • Viseo Apac
    Salesforce Technical Support
    Viseo Apac
    Indonesia
    View
  • Viseo Apac
    Salesforce Technical Support
    Viseo Apac Sep 2019 - Present
    Surabaya, East Java, Indonesia
    - Handle support tickets regarding Salesforce application issues by prioritizing support tickets based on severity, determining root cause, collaborate with internal technical support and project team to ensure 100% problem resolution.- Understanding the process business more than 10 clients.- Execute, develop, testing, and deploy the change request from clients to improve their existing system.- Communicate the root cause and resolution to the client through email or IT service desk.- Determine and track man-hour for every support ticket.
    View
  • Nait Consulting
    Salesforce Technical Support
    Nait Consulting Sep 2018 - Sep 2019
    Surabaya, East Java, Indonesia
    - Handle support tickets regarding Salesforce application issues by prioritizing support tickets based on severity, determining root cause, collaborate with internal technical support and project team to ensure 100% problem resolution.- Understanding the process business more than 10 clients.- Execute, develop, testing, and deploy the change request from clients to improve their existing system.- Communicate the root cause and resolution to the client through email or IT service desk.- Determine and track man-hour for every support ticket.
  • Pt. Sinergi Informatika Semen Indonesia (Sisi)
    Application Support Sap Sales And Distribution
    Pt. Sinergi Informatika Semen Indonesia (Sisi) Sep 2016 - Sep 2018
    Gresik, East Java, Indonesia
    - Handle SAP Sales and Distribution module and web application issue (through email or call), determining root cause, collaborate with internal SAP support team to ensure 100% problem resolution.- Trainee new user on how to use the existing system both SAP and web application.- Meeting clients face to face to analyze and develop new process business.- Develop a new process in the web application and/or SAP to improve the process business of clients.- Demo and create a document of a new process for the UAT (User Acceptance Testing) process.
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  • Papsi Its
    Assistant Lecturer
    Papsi Its Sep 2015 - Jul 2016
    Surabaya, East Java, Indonesia
    Assistant Lecture for "SQL Server", "SQL Server Advanced", and "Designing Information Systems" subject
  • Pt Dutacipta Konsultama
    Web Developer
    Pt Dutacipta Konsultama Jul 2015 - Sep 2015
    Surabaya, East Java, Indonesia
    - Develop web application system for car workshop using CodeIgniter web framework.- Collaborate with intership team on how to develop the application.- Create documentation of the application.
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  • Matematika Its
    Assistant Lecturer
    Matematika Its Feb 2015 - Jul 2015
    Surabaya, East Java, Indonesia
    Assistant Lecture for "Object Based Programming" and "Data Structure" subjects

Lailatul Izza Skills

Matlab Soql Mysql Microsoft Access Microsoft Word Microsoft Sql Server Salesforce Lightning Java Sql Microsoft Excel Salesforce Sales Cloud Sap Sales And Distribution Php Apex Programming Salesforce.com Administration Microsoft Powerpoint

Lailatul Izza Education Details

  • Institut Teknologi Sepuluh Nopember Surabaya
    Institut Teknologi Sepuluh Nopember Surabaya
    3.7

Frequently Asked Questions about Lailatul Izza

What company does Lailatul Izza work for?

Lailatul Izza works for Viseo Apac

What is Lailatul Izza's role at the current company?

Lailatul Izza's current role is Salesforce Technical Support.

What is Lailatul Izza's email address?

Lailatul Izza's email address is la****@****seo.com

What schools did Lailatul Izza attend?

Lailatul Izza attended Institut Teknologi Sepuluh Nopember Surabaya.

What skills is Lailatul Izza known for?

Lailatul Izza has skills like Matlab, Soql, Mysql, Microsoft Access, Microsoft Word, Microsoft Sql Server, Salesforce Lightning, Java, Sql, Microsoft Excel, Salesforce Sales Cloud, Sap Sales And Distribution.

Who are Lailatul Izza's colleagues?

Lailatul Izza's colleagues are Hajar El Moutaraji, Youssef Eddebbarh, Karim Radoui, Mike Coroas, Victor Dumas, Ezaoui Khatib, Stéphanie Léon.

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