Laila Viklund Email & Phone Number

Washington DC-Baltimore Area

Boston, Massachusetts, United States

• Served as the point of contact between program volunteers and 12+ local nonprofits
• Oversaw 150+ program volunteers, ensuring their successful onboarding and program engagement
• Developed and implemented streamlined data bases for improved data organization and program coordination
• Plan and lead a service trip of 10 volunteers in Boston for 7 days, fostering reflection and community building
• Exected campus outreach initiatives, increasing social media engagement by 66%
• Conducted research to improve volunteer promotion and outreach, increasing volunteer engagement

Manhattan Beach, California, United States

• Greeted and welcomed clients while managing a busy phone line and accurately input client information via Excel
• Organized legal files in strict compliance with attorneys' requests, ensuring file readiness for estate and trust trials
• Reviewed and edited presentations and legal memorandum to highlight inconsistencies and ensure accuracy
• Organized, printed, scanned, and filed critical, confidential case documents including witness statements, depositions, transcript cases, and accident reports; systematized past legal documents, increasing.
• Coordinated location, time, and materials for virtual or in-person meetings with clients
• Ensured supplies and workspaces were readily available, organized, and sanitary for use on a daily basis

Redondo Beach, CA

• Devised product layout and displayed merchandise in an innovative way that aligned with store demographic
• Controlled all social media platforms to diversify and increase customer base through advertising new merchandise, yielding new daily customers
• Proactively greeted and assisted 30+ customers a day while efficiently handling transactions and returns
• Executed critical decisions about discounting or marking up inventory or cleared out if out of style or season
• Managed the store for 8+ hours alone every weekend, maintaining a peaceful store manner and pristine space
• Trained and oversaw 6+ new employees, enabling new hires to successfully navigate all store operations

Candidate For Bachelor Arts, Majors: Political Science And Philosophy Minor: Psychology, Second Year

Activities and Societies: NU Debate Society, Phi Alpha Delta (Pre-Law Fraternity), NU Pride, Feminist Student Organization, community.

Education record