Michael Lai Email & Phone Number

Perth, Western Australia, Australia

Supported Account Managers to penetrate the accounts by correct pricing, discounts and aligning technical resources. Provided excellent customer service to Optus Business clients - understanding customer’s requirements and maintaining a high-level customer relationship.

Perth, Australia

Work collaboratively with Sales teams, Account Executives and their customers to sell innovative and bespoke mobility solutions. Managed the drive and delivery of incremental sales and revenue growth across Telstra's entire mobility solution set (M2M, Applications, Handheld, Mobile Broadband, IOT etc) for Western Australia

South Perth

Project OfficerLegal and CommercialIntellectual Property - Plant BreedingShort Term Contract

• Business operations for iiNet Business Department for Soho, SMB, SME, Government and Wholesale organisations that generates over $106 million in revenue to date• Product knowledge, technical know-how and product development• Purchasing, logistics and RMA for Customer and Internal Operations, Business and Hosting departments. Managed budgets for several million dollars• Demand Planning for business hardware CPE, IP Telephony, Mobile Devices, Systems and infrastructure with annual expenditure of over several million dollars• Business integration with Westnet, Netspace, Internode, BBW and TransACT• Project Management of iiNet Business Services, Operations and Products• Presales Support and Solutions for iiNet Business, Corporate and Government departments• Vendor and Wholesale Account Payable and Management• Provisioning and Service Delivery in all business related products and services• Business Development Management and Customer Account Management• Partner Channel Management and Wholesale Management• Provide Sales and Support to new and existing customers• Provide Sales, Support and Escalation Resolution for the Business department• Event Planning and Coordination• Organise and participate in regular training sessions, seminars and events

Western Australia, Australia

• Perform telemarketing, telesales and manage accounts • Establish new clients , contacts and maintaining existing client base • Analyse channel market conditions and forecast channel partner’s prospects and needs• Develop and maintain a supportive relationship with sales staff, sales manager and other company personnel • Market and distribute relevant information and quotes to clients/potential clients • Liaise and network with customers to develop a personal awareness and understanding of their operations and requirements to provide maximum service and advice• Provide advice and assist customers with product and application problems• Develop and introduce new product ideas and IT solutions to clients• Attend to in-coming sales enquiries• Provide technical advice and arrange testing as necessary• Maintain knowledge of current company policies, procedures and sales programmes• Prepare sales reports for Management as required• Meet monthly targets• Chairing meetings with Account Managers nationally• Communicate with vendors on a regular basis• Organise and participate in regular training sessions, seminars and events

Myaree

• Onsite and service technician• System builds and service• Provide advice and sales consultation to retail customers and wholesalers• Training, management and supervision of up to 8 staff members• Settling accounts and payments• Purchasing officer - receive and purchase stock • RMA officer – dealing with warranty claims and repairs• Systems Administrator• Pre Sales Engineer• Managed service department• Help Desk Support