Laina Dillman Email & Phone Number

Panama City Beach, Fl

Anna, Tx

• Subjects Taught – 6th Grade Keyboarding, 8th Grade Technology Applications, 8th Grade College & Career Readiness • Prepare class objectives, plan lessons and instruct each subject area using a wide variety of technology, teaching aids and strategies with a concentration of keyboarding and the Microsoft Office programs.• Facilitate the learning process for effective student development and adjust curriculum to accommodate for individual student strengths and needs.• Work… Show more • Subjects Taught – 6th Grade Keyboarding, 8th Grade Technology Applications, 8th Grade College & Career Readiness • Prepare class objectives, plan lessons and instruct each subject area using a wide variety of technology, teaching aids and strategies with a concentration of keyboarding and the Microsoft Office programs.• Facilitate the learning process for effective student development and adjust curriculum to accommodate for individual student strengths and needs.• Work effectively with students, parents and staff when academic or behavior issues arise.• Maintain accurate attendance and grade records.• Integrated English, reading, math, science and social studies subjects in with technology projects.• Coached 7th and 8th grade UIL Editorial Writing• Middle School District Technology Committee campus representative (2012-13, 2013-14), and Textbook Committee 2014-2015• Developed school reporting and procedures for the Zap program. Created files using an Excel shared database for teachers to input student names that need to attend tutorials. Weekly reports are consolidated and emailed to teachers and principals. Show less

Farmersville, Tx

• Subjects Taught – 6th and 7th Grade Keyboarding, 8th Grade Technology Applications & 6th – 8th Grade Gifted and Talented• Prepare class objectives, plan lessons and instruct each subject area using a wide variety of technology, teaching aids and strategies. Curriculum was adjusted to accommodate for individual student strengths and needs.• Work effectively with students and parents when academic or behavior issues arise.• Maintain accurate attendance and grade records.•… Show more • Subjects Taught – 6th and 7th Grade Keyboarding, 8th Grade Technology Applications & 6th – 8th Grade Gifted and Talented• Prepare class objectives, plan lessons and instruct each subject area using a wide variety of technology, teaching aids and strategies. Curriculum was adjusted to accommodate for individual student strengths and needs.• Work effectively with students and parents when academic or behavior issues arise.• Maintain accurate attendance and grade records.• Successfully coached 7th and 8th grade UIL Editorial Writing• Junior High District Technology Committee campus representative • Manage Scope and Sequence for Electives in Eduphoria’s Forethought on the Junior High Campus Show less

Leonard, Tx

Part-Time Position - Stay at Home Mom• Prepared weekly bulletin and PowerPoint presentation for Sunday Morning Services.• Generated monthly newsletter in Publisher and prepared it for bulk mailings.• Managed membership, attendance, financial reporting and correspondence for the pastor.• Maintained and managed the church calendar.

Irving, Tx

• Managed team members for large business customers to ensure the successful day to day operations of the receivables department. Responsibilities included interviewing and hiring team members; assigning and directing work; appraising performance; rewarding and disciplining team members; addressing both customer and associate complaints and resolving problems.• Trained new employees on company programs, policies and procedures.• Developed and maintained reports relaying daily… Show more • Managed team members for large business customers to ensure the successful day to day operations of the receivables department. Responsibilities included interviewing and hiring team members; assigning and directing work; appraising performance; rewarding and disciplining team members; addressing both customer and associate complaints and resolving problems.• Trained new employees on company programs, policies and procedures.• Developed and maintained reports relaying daily collection activity for team members and the department.• Managed the Financial Analyst team responsible for preparing detailed reconciliation reports for Sprint’s large business customers.• Managed a receivables account portfolio of $101.9M for wireless, data and wire line services. Show less

Addison, Tx

• Responsibilities included interviewing and making recommendations for hire, managing daily work task, appraising performance, scheduling inbound staff to ensure call levels were maintained, rewarding and disciplining team members, addressing external complaints and resolving problems. • Research / Recovery functions managed included: daily credit cards, Western Union payments, payment reporting to accounting, NSF Recoveries, third party administration and reporting, and customer disputes… Show more • Responsibilities included interviewing and making recommendations for hire, managing daily work task, appraising performance, scheduling inbound staff to ensure call levels were maintained, rewarding and disciplining team members, addressing external complaints and resolving problems. • Research / Recovery functions managed included: daily credit cards, Western Union payments, payment reporting to accounting, NSF Recoveries, third party administration and reporting, and customer disputes resolution.• Developed Credit & Collections business requirements for the department while serving as project lead for a new wireless product. Show less

Addison, Tx

• Managed team members within the National / Priority Division to ensure successful daily operations in the department. Responsibilities included interviewing; assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. • Developed and maintained reports relating to bad debt analysis, sales analysis and performance reporting.• Established policies, procedures and programs to concentrate on the receivables… Show more • Managed team members within the National / Priority Division to ensure successful daily operations in the department. Responsibilities included interviewing; assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. • Developed and maintained reports relating to bad debt analysis, sales analysis and performance reporting.• Established policies, procedures and programs to concentrate on the receivables goal for an account portfolio of $14 Million.All Positions held during tenure at CompUSA included: Administrative Supervisor, Credit Analyst, Lead Credit/Collections specialist, Senior Credit / Collection specialist, Credit / Collections Specialist, Payment On Account Coordinator Show less