Laina Jackson Email & Phone Number

Customer Support is a crucial part of an organization's success, and with over a decade of experience, my passion lies within the people and the culture of the business. My vision is to appreciate and encourage those within the organization and they will, in turn, provide that same assistance to those outside the organization.Throughout my experience, I have been able to promote engagement from inside the office as well as a virtual environment. I've merged two Customer Support teams that resided on opposite sides of the US; and recruited additional staff to help make the transition more seamless. While undergoing these changes and challenges, I was able to help promote a culture that exceled in customer feedback. I know what it takes to maintain confidentiality, while also managing projects and delivering them upon deadlines. From a business perspective, I am detail-oriented, reliable, and efficient. I work toward results while asking questions, continuing to learn, and passing those learnings onto others. One of my favorite sayings is, "We grow through what we go through" and continue to embrace a team culture no matter the challenge. Some of my core competencies include:• Leadership• Training and Development• Forecasting• Recruitment• Conflict Management• Mentorship• Performance Reviews and Engagement• Career Pathing for EmployeesI am available to discuss new opportunities in the Lancaster, SC area or virtual (remote). Please contact me at lainajackson28@gmail.com.

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  University Of North Carolina At Charlotte

  Communication And Media Studies