Laina Aldridge, Gbds Email & Phone Number

Grand Rapids, MI, US

Madison, WI, US

• Collaborate with Client Executive and Senior Client Manager to write new business, retain clients, and deliver exceptional service
• Organize workflow, schedule meetings, and contribute to streamlining procedures to support sales efforts effectively
• Showcase communication prowess by promptly addressing and anticipating client needs
• Process new and renewal business, proposals, and system benefit changes with precision
• Forge enduring connections with clients and carriers alike, cultivating strong relationships built on trust and reliability
• Manage 23 groups ranging from small to large employers, both self-funded and fully insured, in the public and private sector

Madison, WI, US

• Processed benefit renewals as they are received from carriers
• Prepared benefit comparison spreadsheets as requested by service teams
• Provided project support as needed such as Open Enrollment presentation videos and benefit guides
• Documented client and carrier communication as well as all client benefit information in Applied Epic Agency Management System

Madison, WI, US

• Supported an employee benefits sales franchise team through the preparation of client documents
• Elected Vice President of the intern-led public speaking club in which I led meetings and gave weekly speeches about myself and insurance capabilities to my peers and company executives
• Managed 21 projects as the lead Management intern
• Directed and co-produced a corporate promotional video about the internship program with a professional videographer of my selection
• Produced four employee wellness videos on biometric screening preparation and two global communications videos with interns from other office locations
• Planned the company-wide Intern Farewell Event with entire intern class of 15 to raise money for Community Shares and United Community Center

• Communicated with customers to set up drives, transcribed voicemails, and answered emails
• Designed spreadsheets of student records
• Researched and evaluated virtual curriculums to transition business to remote, asynchronous classroom learning
• Performed data entry of student information into online classroom system

• Scheduled showings with tenants
• Emailed applications to prospective tenants
• Communicated with prospective tenants on social media to answer questions
• Transcribed and summarized voicemails for supervisor