Laina Griffith Email & Phone Number

Winter Park, Florida, United States

-Experienced B2B Communicator acting as the primary point of contact for independent accounts.-Resolve complex issues and coordinating with internal teams to ensure prompt solutions and positive outcomes-Managed and trained multiple associates in delivering clear, concise, and timely communication to clients, ensuring high levels of satisfaction and loyalty throughout brand.-Partnered with sales, fulfillment, and technical teams to align on customer needs for increased efficiency

Winter Park, Florida, United States

-Efficiently ran storefront during business events by ringing up customers and attending to any needs -Consistently exceeding customer satisfaction metrics-Passionate about communication with customers to keep brand voice consistent -Exceeding expectations by management with sales

Naples, Florida, United States

As I have been working for George A. Gamouras M.D. since June of 2018 during my breaks from school I have moved up in responsibilities and have done my best to alleviate stress from the staff that is there full time. In my time I take phone calls from current or new patients with a base of over 500 patients that are almost all long term patients. The relationship and profile I have built over time with these patients has helped me handle issues when they arise whether it is in person/over the phone. I also now fill out medical billing for entire office and send over necessary information to billing department. I am heavily experienced with a fax machine and often send over special requests and request records from other practices

Orlando

Fall semester intern working under the Account Services team. Worked closely with the VP of Client Services and Account executives on multiple different accounts including credit unions. I conducted research, assisted in execution of client projects, produced reports, and communicated with client and account managers on project status. While working with this company I was also able to work with other executives on projects such as creative content creation at festivals.

University Of Central Florida

Served a slated directors position on my sorority’s communications council. While in this position I dealt with all things relating to communications with parents such as sending out the monthly parent newsletter, coordinating mother/father events, and planning parents' weekend. In relation to each event I also designed t-shirts as well as banners to advertise the event going on. During the spring semester I planned a day where sisters could spend the day with a father figure in their lives at the Orlando Magic game in one of the silver suites where I coordinated catered food and drinks.