Lainhart Daves Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

● Conducted daily in-depth screenings and interviews for management, operations, field services, sales, and billing roles, evaluating candidates' technical expertise and alignment with the organization's culture.● Identified and developed relationships with candidates and guided them through every stage of the hiring process, from initial outreach to offer acceptance● Worked closely with hiring managers to gain a strong understanding of staffing requirements and strategic priorities● Utilized the company’s Applicant Tracking System (ATS) through iSolved to effectively track applicant progress and manage candidate pipelines● Collaborated on sourcing by engaging with pest control Facebook groups, distributing barcoded flyers at colleges, and manually reviewed state agriculture lists to identify and contact eligible C7-certified candidates for interviews.

Nashville, Tennessee, United States

● Assisted customers through the financing process in international markets that resulted in an increase of 30% in sales● Created and enhanced scripts by listening to sales calls that increased customer satisfaction by 20% and increased closing rates by 5%● Successfully followed up with customers throughout their aligner purchase using salesforce, outbound dialers and sms that increased productivity and resulted in meeting our weekly sales goal on a consistent basis

Nashville, Tennessee, United States

● Developed and launched the first internal online knowledge base for Contact Center including graphic design layout and content using Photoshop and Doc360 that helped agents reduce handle time and improve customer satisfaction● Created and implemented up-beat training videos to drive sales, showcase industry trends, and communicate product information and marketing promotions● Updated all knowledge base content as company grew with evolving software via Microsoft Sharepoint, Document360, and Salesforce HealthCloud● Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs and boost company culture● Established special event promotions including job fairs and community outreach programs to promote SmileDirectClub and attract new talent

Nashville, Tennessee, United States

Addressed customer escalations through prompt communication to promote satisfaction and ensure clients continued business with SmileDirectClub● Developed and implemented retention strategies to minimize customer turnover and foster long-term client relationships● Collaborated with multiple departments (such as Customer Service, Operations, and the Dental Team) to resolve complex customer concerns● Managed accounts of retained clients throughout the remainder of their time with the company to promote smooth customer experience

Nashville, Tennessee, United States

● Delivered prompt and engaging responses to customer inquiries across social media platforms, including Facebook, Instagram, and Twitter, using Sprout Social for management.● Worked closely with Marketing Management to analyze weekly trends and identify areas for improvement, while also supporting the graphic design team with creative input for social media concepts and assisting with photoshoot props and backdrops.● Handled phone calls and emails with enthusiasm, ensuring customer satisfaction through proactive problem-solving and effective case management. Directed customers to the appropriate departments for additional support, maintaining a high level of service and responsiveness.

Lake Worth, Florida, United States

• Respond immediately to member requests, inquiries and concerns • Provide detailed knowledge about memberships in order to build our cliental• Strengthen relations by conducting follow up calls to make sure customer satisfaction is achieved • Execute opening and closing duties in an orderly fashion as assigned

Palm Beach Gardens, Florida

• Assist the head designer in creating new ideas to broaden our hand designed products • Contact potential buyers to expand business both locally and nationally • Present merchandise in an organized manner to sell at trunk show events held at multiple local venues