Regional Development Australia (RDA) is a national network of 52 Committees made up of local leaders who work with all levels of government, business and community groups to support the economic development of their regions. RDA supports projects and policies that strengthen human capital, improve productivity, invest in infrastructure, increase access to markets, build our regional comparative advantage and business competitiveness, increase economic activity and create new jobs and social… Show more Regional Development Australia (RDA) is a national network of 52 Committees made up of local leaders who work with all levels of government, business and community groups to support the economic development of their regions. RDA supports projects and policies that strengthen human capital, improve productivity, invest in infrastructure, increase access to markets, build our regional comparative advantage and business competitiveness, increase economic activity and create new jobs and social prosperity. Show less

This challenging and dynamic role requires me to:-- provide ongoing support to the CEO and nine person Committee of RDA Tropical North- maintain corporate governance, secretariate and committee support services- maintain and update relevant internal policies and procedures across human resources, administration and finance- carry out general administration duties including diary, travel management- work with external bookkeeper to manage day-to-day finance- organise all… Show more This challenging and dynamic role requires me to:-- provide ongoing support to the CEO and nine person Committee of RDA Tropical North- maintain corporate governance, secretariate and committee support services- maintain and update relevant internal policies and procedures across human resources, administration and finance- carry out general administration duties including diary, travel management- work with external bookkeeper to manage day-to-day finance- organise all aspects relating to workshops, functions, information sessions and events- manage all third party contractors including I.T, and communication consultants- maintain and manage social media and stakeholder communications- maintain and manage website content Show less

General Board Member - SponsorshipGarner support and sponsorship for the benefit of the Club and ultimately MembershipBuild and maintain excellent working relationships with supporters, sponsors and stakeholders.Work collaboratively with fellow Board Members for best possible outcomes.

Lending Services for refinancing, investing and purchasing of property."Powered by leading and award-winning independent brokerage -Acceptance Finance"Kaplan Certificate IV in Finance and Mortgage Broking.FBAA MemberClient Services ManagementEvent / Seminar Management Social Media and Marketing.Administration Support to Financial PlannersReception SupportCreator and Speaker of nationally recognised, Creating Wealthy Women” finance seminars.Finalist in… Show more Lending Services for refinancing, investing and purchasing of property."Powered by leading and award-winning independent brokerage -Acceptance Finance"Kaplan Certificate IV in Finance and Mortgage Broking.FBAA MemberClient Services ManagementEvent / Seminar Management Social Media and Marketing.Administration Support to Financial PlannersReception SupportCreator and Speaker of nationally recognised, Creating Wealthy Women” finance seminars.Finalist in 2017 and 2018 in national ‘Women in Finance’ awards for ‘Creating Wealthy Women’ Show less

Joined KWS on a part time basis to complement my position with Troplinks and to enter the exciting industry of finance - a new area for me!

Administration duties including compilation of minutes of meetings and dissemination of information to Committee and Membership. Assist Management Committee to deliver services and advice to TropLinks Members.Industry research.Co-ordinate Event Management.Liase with various Government and Council Departments.Social Media Management

-Implement and streamline all procedures for this newly established (green-field) sporting venue. Establish customer service, reservations, product knowledge, sales, scheduling, accounts receivable and cashiering procedures..-Conduct training and mentor all staff in order to achieve business objectives, foster teamwork and to exceed customer expectations in this newly established business. -Performance management where applicable-Effectively manage change management initiatives and… Show more -Implement and streamline all procedures for this newly established (green-field) sporting venue. Establish customer service, reservations, product knowledge, sales, scheduling, accounts receivable and cashiering procedures..-Conduct training and mentor all staff in order to achieve business objectives, foster teamwork and to exceed customer expectations in this newly established business. -Performance management where applicable-Effectively manage change management initiatives and support and drive a continuous improvement culture.-Perform marketing duties to both internal and external customers.-Positively contribute to a culture of zero harm for all clients and staff-Recruitment and Selection of new employees-Liase with SE QLD Stakeholders and report regularly. Show less

As with all self-employed, tasks and duties were extremely varied and all encompassing to ensure a productive and profitable tennis coaching business and retail pro shop.-establish all administrative and accounting procedures for efficient running of business- bring together coaching, administrative and retail staff to work as a cohesive unit-provide exceptional customer service and build long-lasting customer relationshipsStarting our family whilst establishing our business… Show more As with all self-employed, tasks and duties were extremely varied and all encompassing to ensure a productive and profitable tennis coaching business and retail pro shop.-establish all administrative and accounting procedures for efficient running of business- bring together coaching, administrative and retail staff to work as a cohesive unit-provide exceptional customer service and build long-lasting customer relationshipsStarting our family whilst establishing our business was a challenging but rewarding time.The eventual life/work balance benefits were wonderful and allowed me to enjoy our children during this special time. Show less

Sole charge of reception and customer service duties.Management of Directors and MYOB Consultants daily diary and bookable appointments.Provide MYOB phone supportBookkeeping duties using MYOBManage marketing material, newsprint advertising and scheduleManage training seminar schedule, manage venue bookings and client bookings. .

My background in hospitality, customer service and strong organizational and administrative skills enabled me to fulfill this role exceptionally well. This mainly sole-charge position commencing just 1 week prior to opening was a very hectic and challenging time.I left this position with a great sense of satisfaction knowing that all administrative, accounting and customer service systems were in place and working extremely well.- Create, implement and maintain all day-to-day… Show more My background in hospitality, customer service and strong organizational and administrative skills enabled me to fulfill this role exceptionally well. This mainly sole-charge position commencing just 1 week prior to opening was a very hectic and challenging time.I left this position with a great sense of satisfaction knowing that all administrative, accounting and customer service systems were in place and working extremely well.- Create, implement and maintain all day-to-day customer service procedures. - Supervise the overall smooth running of spa by coordinating three therapists, duties and clients.- Handle all receptions duties and customer service. - Create, implement and maintain all day-to-day cash books, banking, accounts payable/receivable using MYOB accounting system.- Assist Director to devise and implement marketing campaigns, promotions, collate all advertising material.- Monitor and manage stock levels or retail and clinic products, place orders and maintain relationships with suppliers. Show less

This role was very challenging, varied and interesting for me. My major focus as the native English-speaker and expatriate at the Hotel, was to develop the expatriate/foreign corporate company, non-government organization (NGO’s), diplomatic core and Embassy markets.To compliment this role, I was also required to act in the capacity of Public Relations Manager and to co-ordinate all advertising, promotional material and to assist in the promotion of various hotel events.With… Show more This role was very challenging, varied and interesting for me. My major focus as the native English-speaker and expatriate at the Hotel, was to develop the expatriate/foreign corporate company, non-government organization (NGO’s), diplomatic core and Embassy markets.To compliment this role, I was also required to act in the capacity of Public Relations Manager and to co-ordinate all advertising, promotional material and to assist in the promotion of various hotel events.With hospitality being such a new industry in Vietnam, it was very satisfying to provide assistance and pass on my experiences and knowledge to the local staff and provide new ideas and concepts.- Identify, establish, develop and nurture relationships within the Diplomatic and Embassy Core, NGO's and corporate markets including meeting with Ambassadors, diplomatic staff and key personnel.- Attend various key Embassy or diplomatic functions to further reinforce these relationships- Compile quotations and corporate offers for accommodation and functions- Work with the Food and Beverage Director to create and promote various events/promotions at the Hotel based on valuable feedback from clients- Work with the in-house graphic artist to develop our advertisements, marketing concepts and printed marketing material- Streamline administration procedures and compile Hotel’s client database for marketing- Monitor competitors within the marketplace and offer the Director of Sales & Marketing new ideas and strategies- Assist local staff in all hotel departments in the capacity of ‘guest relations officer’ and assist with any enquiries, complaints or offer additional service to foreign English-speaking guests to the hotel. Show less

In the capacity of Assistant Marketing Manager, I was required to provide administrative support to the Marketing Manager, field sales inquiries, furnish quotes and assist with developing marketing strategies for our target market – the Senior individual and Group Traveller.Being a very budget conscious, family owned and operated business – the owners, taking into account my varied and easily transferable skills, increased the scope of my duties to transcend many areas of the… Show more In the capacity of Assistant Marketing Manager, I was required to provide administrative support to the Marketing Manager, field sales inquiries, furnish quotes and assist with developing marketing strategies for our target market – the Senior individual and Group Traveller.Being a very budget conscious, family owned and operated business – the owners, taking into account my varied and easily transferable skills, increased the scope of my duties to transcend many areas of the operation.- Work closely with Senior Travel Consultant and Sales Manager to co-ordinate all group travel bookings for air, accommodation and itinerary touring in particular to Norfolk Island – a popular holiday destination approximately 2 hours flying time from the east coast of Australia. This market represented an annual turnover of $1 million dollars (AUD) with approximately 10 group departures per month- Sell and promote group travel itineraries to individuals, travel club leaders, common interest groups and probus (professional business) clubs and deliver regular travel presentations in the capacity of ‘guest speaker’ - Identify key group travel organizers/club leaders and escort them on exclusive promotional familiarization tours.- Act as Tour Hostess and travel with passengers on in-house extended coach tours - Compile competitive quotations and perform all booking duties for corporate clients for annual Social Club events and Conference events as required. - Sole responsibility of the annual ‘State Bus and Coach Conference’ held over 5 days for 200 delegates and their partners. Requirements included the booking of air travel, accommodation, venue management, providing optional leisure activities and arranging themed evening dinners.- Compile, design and distribute in-house desk top publishing projects and marketing material.- Manage in-house client data base and co-ordinate regular marketing activities - Perform general administrative duties using MS Office applications Show less

Being part of the pre and post opening team was a challenge that I consider to be one of the most rewarding highlights of my career. This luxury resort was the vision of well-known Australian long-distance athlete and Olympian Ron Clarke.With the Resort under construction – resources, building space and general office equipment were all very limited and required us to be particularly adaptable and versatile. My colleagues and I were very successful in laying the foundation for the… Show more Being part of the pre and post opening team was a challenge that I consider to be one of the most rewarding highlights of my career. This luxury resort was the vision of well-known Australian long-distance athlete and Olympian Ron Clarke.With the Resort under construction – resources, building space and general office equipment were all very limited and required us to be particularly adaptable and versatile. My colleagues and I were very successful in laying the foundation for the future operation of our department while always being mindful of the opening date deadline. We worked with our new recruits to refine and modify our operation procedures to suit the ‘live-on-line’ conditions of the Resort during the soft and grand opening periods.- worked with colleagues to establish and write all front office procedures encompassing front desk, concierge, guest transport (ferry service), customer service, reservations, cashiering, night audit, rosters, staffing levels, computer accommodation system (Lodgings – Windows based) and office administration computer system (MS Office)- Assist in the interview and selection process- Liaise and build good working relationships with other hotel department staff - Supervision of all front office and concierge shift teams, guest transport timetables and accommodation allocations- Ensure the comfort of all VIP’s sporting personalities and international sporting teams- handle and rectify any customer complaints, report as necessary and review procedures- Examine operational logistics, identify any problem areas and review procedures as necessary - monitor reception ares both on island and mainland- Write weekly rosters and authorize time sheets- Report directly to Rooms Division Manager on daily operations- Assist in organizing Grand Opening ceremony activities and prepare for arrival of VIP sporting and entertainment celebrities Show less

This predominately sales/customer service and administrative role involved upselling hotel facilities, processing reservations, fielding enquiries, providing quotes and assisting the Reservations Manager with yield management and other duties where necessary.My major initiative was to overhaul the administrative/booking system and improve communication channels between the Conference Sales Department and the Reservations Department. This ensured improved customer service and assisted… Show more This predominately sales/customer service and administrative role involved upselling hotel facilities, processing reservations, fielding enquiries, providing quotes and assisting the Reservations Manager with yield management and other duties where necessary.My major initiative was to overhaul the administrative/booking system and improve communication channels between the Conference Sales Department and the Reservations Department. This ensured improved customer service and assisted in securing repeat and referral business for the Hotel. In addition, the introduction of a sales incentive program, motivated staff to meet budget targets each month. - Work with Manager to motivate small team of sales staff to meet monthly targets- Manage conference accommodation requirements as provided by Conference, accommodation requirements as provided by Conference Sales Executives, Professional Conference Organizers (PCO) or client Company Co-ordinators- Assist in the yield management of accommodation during high seasons and major national and international sporting events i.e Grand Prix/Australian Tennis Open-Employee of the Year Show less

I initiated the task of streamlining check-in procedures to deal with all guests arriving off one incoming flight. Calling on my previous experience, knowledge and encouraging feedback from front-line staff, we achieved outstanding results with improved customer service. Over time, front-line staff became more confident in their duties and were more willing to take on additional responsibilities during their shift.- Motivate staff to deliver outstanding customer service to clientele… Show more I initiated the task of streamlining check-in procedures to deal with all guests arriving off one incoming flight. Calling on my previous experience, knowledge and encouraging feedback from front-line staff, we achieved outstanding results with improved customer service. Over time, front-line staff became more confident in their duties and were more willing to take on additional responsibilities during their shift.- Motivate staff to deliver outstanding customer service to clientele who consisted of mainly non-english speaking, wealthy and demanding businessmen from Indonesia enjoying the Casino facilities.- Work with Resort Interpreters to ascertain customer requirements, complete check-in and check-out formalities, arrange travel, rectify customer complaints and compile Resort promotional material- Implement and conduct training for the local engaged Chinese/Malay staff who possessed English as their second language- Supervision of all front office and concierge shift teams, guest transport movements, accommodation allocations an guest VIP service amenities- Handle and rectify customer complaints as necessary- Manage room movement using hotel computer system (HIS)- Work with colleagues to examine the operational logistics of this island resort, identify any difficulties and modify procedures accordingly- Perform general administrative duties using MS Office applications as necessary Show less

Duty Manager / Night Supervisor Hyatt Hotel Canberra 5 Star/249 RoomsReceptionist/Cashier Canberra, Australia 09/1994 – 02/1995Senior Receptionist Country Comfort Canberra 4 Star/80 RoomsCanberra, Australia 06/1993 – 10/1993Receptionist/Cashier Daydream Island Travelodge Resort 4 ½ Star/302 RoomsTransport Co-ordinator Whitsundays… Show more Duty Manager / Night Supervisor Hyatt Hotel Canberra 5 Star/249 RoomsReceptionist/Cashier Canberra, Australia 09/1994 – 02/1995Senior Receptionist Country Comfort Canberra 4 Star/80 RoomsCanberra, Australia 06/1993 – 10/1993Receptionist/Cashier Daydream Island Travelodge Resort 4 ½ Star/302 RoomsTransport Co-ordinator Whitsundays, Queensland 05/1992 – 06/1993TelephonistFood and Beverage Waitress(Fine Dining/Brasserie)Employee of the YearRestaurant Supervisor Spinnakers Restaurant A La CarteVarious Temp AssignmentsAdministrative Clerk Townsville Personnel Show less