Alaine Matthews Email & Phone Number

Manchester, NH

Manchester NH

• Workers’ Compensation claim reports timely generated and submitted to reinsurers and/or brokers in fulfillment of contractual obligations.
• Reinsurer/broker open account balances substantially reduced by precise cash application of collectables.
• My team realized 90% of department year end collections goal in 2017.

Manchester, NH

• Database implementation lead for department, new system integrated efficiently, statutory/regulatory needs achieved.
• NAIC filing process simplified, new matrixes developed for all required regulatory obligations, compliance met.
• New books of business acquired successfully transitioned, lines of business to be reported accurately identified.

• Unauthorized Resellers and black- market activity proactively monitored via internet search, intellectually property rights violations of company addressed.
• Standardizing of all company sales and NDA agreements improved effectiveness in sales department operations.
• New Business Continuity Plan drafted effectually attained corporate business compliance.

Nashua, NH

• Policy review skillfully delivered in response to carriers on claims submitted for liability coverage.
• Contractual obligations with both internal and external business accomplished with high level of customer service.
• Assigned Claim Manager responsibility of review of large account defense bills decreasing defense costs of account 18%; indemnity costs 35%.
• Profitable large collection project for co-carrier share due resulting in 100% of amount requesting in reimbursement.