I spearhead all business development and project delivery functions for this Toronto-based IT consulting and project management firm, including client relations, product/service development, milestone/deadline achievement, and vendor management. Additionally, I prevent potential challenges and critical problems, develop SOW/SLA documents, and manage project calendars. My budget responsibility exceeds $1.5M and I directly supervise 8 team members. Key Achievements:▪ Instrumental… Show more I spearhead all business development and project delivery functions for this Toronto-based IT consulting and project management firm, including client relations, product/service development, milestone/deadline achievement, and vendor management. Additionally, I prevent potential challenges and critical problems, develop SOW/SLA documents, and manage project calendars. My budget responsibility exceeds $1.5M and I directly supervise 8 team members. Key Achievements:▪ Instrumental contributor to growth of company from start-up to reputable $1.5M IT firm; established company as a provider of big business solutions for small- to medium-sized companies. ▪ Achieved 100% client approval rating on annual customer surveys and drove 95% returning-client business, by focusing on end-user experiences and involving clients in the project life cycle.▪ Led over 140 projects, including large-scale, multimillion dollar and multi-year projects, during tenure (including: data processing/automation, “big data” collection/analysis, web privacy compliance, mobile, and IT infrastructure projects).Specific Project Accomplishments:▪ Slashed reporting time by 70% and drove billing efficiency by 80% for Focus Communication Inc. (a marketing consulting firm), by integrating project management/billing systems.▪ Eliminated human error and communication delays by implementing a timeline system for Advanced Printing Inc., facilitating order tracking, production schedules, and delivery status for overseas facilities.▪ Delivered network and web-based security solutions to multiple healthcare clients, achieving 100% privacy compliance two years before government-mandated standards; new confidentiality platforms also drastically reduced reporting time by 90%.▪ Reduced production lead-time by 30% in design phase and 25% in production phase by redesigning a docketing and production system for Creative Rock. Show less

In this role, I oversaw total operations for the third-largest PC manufacturer in Canada (1995), including all project management, labor schedules, business analysis/planning, department restructuring, and business owner coaching. I identified lucrative business development opportunities and implemented process change to achieve organizational objectives. My responsibilities also included deploying reporting activities (such as cost/usage ratios, usage procedures, and labor allocation)… Show more In this role, I oversaw total operations for the third-largest PC manufacturer in Canada (1995), including all project management, labor schedules, business analysis/planning, department restructuring, and business owner coaching. I identified lucrative business development opportunities and implemented process change to achieve organizational objectives. My responsibilities also included deploying reporting activities (such as cost/usage ratios, usage procedures, and labor allocation) and heading recruitment and coaching functions for senior management/leadership positions. I supervised 15 direct reports and managed budgets up to $100M.Key Achievements:▪ Drove substantial revenue increase from $12M (1992) to $145M (1996) through competitive analysis of market prices and quality, and by procuring contract to deliver 7% of production for an IBM subsidiary.▪ Implemented ISO9000 Quality Control System to shorten repair time and deliver maintenance/repair services to customers within 24 hours–drastically outperforming competitors with a typical repair time of 2-4 months.▪ Developed a customer management system and service ticketing system that improved customer satisfaction ratings by 33% and shortened ticket lifetime by 45%. Show less

My primary focus was to oversee and establish a third-party sales channel. I introduced new products to support sales objectives, including a PC platform, and headed a corporate relocation IT infrastructure project and delivered consultative, technical, and staff support to business owners and project teams. Additionally, I managed 4 direct reports and budgets up to $30M. Key Achievements:▪ Introduced a UNIX-based small business solution, driving sales to 200% of quota (2 consecutive… Show more My primary focus was to oversee and establish a third-party sales channel. I introduced new products to support sales objectives, including a PC platform, and headed a corporate relocation IT infrastructure project and delivered consultative, technical, and staff support to business owners and project teams. Additionally, I managed 4 direct reports and budgets up to $30M. Key Achievements:▪ Introduced a UNIX-based small business solution, driving sales to 200% of quota (2 consecutive years).▪ Twice recognized with a PACE Maker Award for outstanding performance (1989-1990 and 1990-1991). Show less

In this position, I provided technical support and consulting services to clients in the banking and financial industry. I developed and implemented: Bank by Phone, advanced automation technology, and electronic mortgage document automations (Bank of Montreal). Additionally, I was the recipient of a Silver Fox Award for outstanding performance (1997-1998).

• Implemented Wang’s 1st Online Banking System Worldwide (Bangkok Bank).• Other Implemented Systems include: Kawah Bank’s Customer Relation Management Systems; Chase Manhattan Bank’s Asia Area Communication Network; Manu Life Communication Project – Hong Kong / Canada.• Managed system development project for Stock Exchange of Hong Kong.• Coordinated office automation projects for Manufacturing Hanover Trust.• Employee of the Year Award recipient, 1985-1986.

• Analyzed, designed, and developed applications; facilitated application testing, integration, and implementation.• Providing technical support to system users; led and planned integration and system test cycles and execution• Ensured technical direction and standards were implemented in deliverables; coordinated deployments across IT groups.