Lais Ameno Email & Phone Number

Dublin, County Dublin, Ireland

Maintenance of office Systems, Organizing internal and external meeting, Maintaining records for departmental activities, including Services levels, supplier management, security management and reporting for audit purposes , SLA reports and Support Data Protection Office SAR, DSR etc.

Dublin, County Dublin, Ireland

● Focusing on academic development. Meanwhile, working within Hospitality Industry, developing and improving my communication skill to build relationships with people from all over the world.● Adhering to good practice with regard to hygiene, health and safety, HACCP and Food Regulation at all times meeting all legislative requirements.● Supporting chefs and food managers prepare and serve food to event guests while paying close attention to detail and using presentation skills.● Properly storing the food, monitoring portion sizes, and verifying product expiration dates.● Providing excellent standards level of service while taking into account each customer's specific needs.● Ensuring that customer satisfaction is always a top priority.● Exceeding the customer's expectations with a can-do attitude and willingly helping coworkers in other duties required;● Assisting and supporting in the preparation of food and beverages following the high standards of hygiene.

Dublin, County Dublin, Ireland

● Delivered faultless maintenance and utilities standards and exceptional customer care.

Ireland

● Ensured that production, preparation and presentation of food are of the highest quality at all times.● Made sure all HACCP procedures are followed.● Monitored stock, portion and waste control.● Assisted in monitoring food quality and hygienic standards according to direction from department managers.● Coordinated and took guidance from the senior chefs to ensure quality and standards set out by the company are achieved.

Dublin

● Assisted in the preparation and service of all meals.● Adhered to good practice with regard to hygiene, health and safety, HACCP, and COSHH Regulations at all times meeting all legislative requirements.● Carried out other duties as directed by Head Chef.

São Paulo E Região, Brasil

● Coordinated and processed applications, verifying of educational & professional records, data entry, database management, contributed to providing reports.● Demonstrated exceptional responsiveness by promptly and effectively handling a high volume of student queries via email and phone.● Collaborated effectively with the IT department to promptly address any course delivery-related issues.● Assisted with troubleshooting technical issues that students encounter while taking the online course. ● Worked closely with an academic member leading the course to ensure that online course meets their standards and aligns with the learning objectives, collecting and analyzing data related to student performance and engagement.● Prepared feedback on assignments and assessments. ● Updated consistently the virtual learning environment platform on a weekly basis, guaranteed an up-to-date platform for all courses.● Supported additional projects as they arise and readily undertaking ad-hoc duties to contribute to the team's success.● Managed exam week: hired inspector professors, booked rooms, collected and scanned exams to be archived.● Provided insights to help improve the online course.

São Paulo E Redondezas, Brasil

● Operated professional video cameras, lenses, and other technical equipment effectively● Prioritised tasks and duties as required by dynamic operational necessities in collaboration with team colleagues or manager.● Ensured audio clarity and quality during recording by utilising appropriate microphones and audio equipment.● Collaborated with the production team to understand project requirements and objectives. ● Provided daily reports, handover documents and incident logs. ● Maintained accurate records of work undertaken through the team's records system for the information of colleagues and the information of academic and other staff.

São Paulo E Região, Brasil

• Ensured compliance to company collections processes were followed and adhered to Col-lections Policy.• Liaised with Management to resolve issues/queries relating to outstanding payments, third party agency and unallocated payments.• Managed relevant transactions & helped to identify retention opportunities.• Worked on monthly cash and aged debt targets.• Negotiated settlement & closed agreement for credit recovery.• Ad hoc administrative support.

Sao Paulo

● Received, logged, distributed, and followed up on all incidents/service requests escalated within IT across multiple different channels (i.e., phone, email, self-service). ● Ensured phones and emails are answered in a timely and professional manner and to specific SLAs/KPIs per client.● Updated helpdesk documentation so that support information is available and current for each customer. ● Resolution of common issues with minimal supervision or review whilst understanding the need to escalate issues within the team as necessary.● Escalated issues appropriately and with the required level of detail internally within the company or to relevant vendors while remaining within service levels - prompt client issue resolution is key.● Interacted with suppliers for equipment, maintenance, utilities, etc.

Higher National Diploma, Science In Data Analytics For Business

learning in the subjects of programming, mathematical, logical and strategic thinking as well as machine learning, data gathering.

English Language And Literature, General

English Language And Literature, General

Pós Graduação, Administração De Empresas

Habilidades gerenciais, tais como: liderança, visão estratégica e comunicação interpessoal preparado para liderar equipes, pensar.

Tecnólogo, Tecnologia Em Gestão Da Tecnologia Da Informação

Implementação e gerenciamento de sistemas informatizados nas empresas de qualquer segmento. Aptos a projetar, documentar e manutenir redes.