Lais Lot Email and Phone Number
I'm curse system analysis and development at Uniasselvi, I believe my background is rich and I am always willing to invest in my professional development continuously.
Arquem - Sistema Para Óticas
View- Website:
- arquem.com.br
- Employees:
- 4
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Suporte TécnicoArquem - Sistema Para ÓticasState Of Paraná, Brazil -
Technical SupportPositivo Tecnologia Feb 2023 - Aug 2024Curitiba, Paraná, BrasilCustomer service via phone, where it is necessary to understand the problem of the customer and help him to solve your issue, whether it is with any product of Positivo Tecnologia. Troubleshooting problems in operating systems (Android, Windows, Linux, KaiOS), recovery of factory defaults, help with issues of access, clarify questions of guarantee certificate, instruct in a clear way that can use the products in the best performance that is allowed of the devices. -
Application Support AnalystPipefy May 2020 - Jun 2022Curitiba, Paraná, BrasilIn my previous experience as technical support I developed the ability to use SQL, API GraphQl, Sumologic, providing the best service to internal and external users. I developed training on API, SQL for support; helped customers to better use the platform, both via chat and videoconference; helped the development team to find and reproduce errors, and test code in delta environment. I learned Single Sing On, understood how SSO systems work (like the ones from google and microsoft) to use Auth0's single sign-on system, as well as see their logs using the API to solve customers' hangups. I helped clients to configure SMTP access, I had the opportunity to operate in SendGrid, Datadog and Kibana systems to see logs to send emails, read and interpret the errors that occurred, correcting the simplest ones through Ruby language, I helped to use the power BI API to perform integration with the internal platform, and learned how to read and interpret errors in Console On Rails. -
ApreenticePipefy May 2019 - May 2020Curitiba E Região, BrasilI maintained the computer software, cleaned and improved the computers. Update Operating System (MacOS, Linux and Windows) and security protocols of Active Directory used in the company. Instructed a conscious use of the computers to avoid clicking on malicious sites. I helped to set up hardware stock to be able to serve the whole company and participated of the onboarding of new employees explaining the main softwares used by all the company so that they could get used to them as quickly as possible. -
InternshipMinistério Público Do Estado Do Paraná Jan 2016 - Jan 2018Curitiba E Região, BrasilOffice routines: Orders to the storeroom; Control of incoming and outgoing office documents; Sending and receiving correspondence; Telephone answering; Helping servers in simple matters; Transcription of audiocoferences.
Lais Lot Education Details
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Analise De Sistemas De Software -
Colégio Estadual Do ParanáInformatics -
Escola Estadual Nossa Senhora Da Salete
Frequently Asked Questions about Lais Lot
What company does Lais Lot work for?
Lais Lot works for Arquem - Sistema Para Óticas
What is Lais Lot's role at the current company?
Lais Lot's current role is Suporte técnico.
What schools did Lais Lot attend?
Lais Lot attended Uniasselvi, Colégio Estadual Do Paraná, Escola Estadual Nossa Senhora Da Salete.
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