Customer service via phone, where it is necessary to understand the problem of the customer and help him to solve your issue, whether it is with any product of Positivo Tecnologia. Troubleshooting problems in operating systems (Android, Windows, Linux, KaiOS), recovery of factory defaults, help with issues of access, clarify questions of guarantee certificate, instruct in a clear way that can use the products in the best performance that is allowed of the devices.

In my previous experience as technical support I developed the ability to use SQL, API GraphQl, Sumologic, providing the best service to internal and external users. I developed training on API, SQL for support; helped customers to better use the platform, both via chat and videoconference; helped the development team to find and reproduce errors, and test code in delta environment. I learned Single Sing On, understood how SSO systems work (like the ones from google and microsoft) to use Auth0's single sign-on system, as well as see their logs using the API to solve customers' hangups. I helped clients to configure SMTP access, I had the opportunity to operate in SendGrid, Datadog and Kibana systems to see logs to send emails, read and interpret the errors that occurred, correcting the simplest ones through Ruby language, I helped to use the power BI API to perform integration with the internal platform, and learned how to read and interpret errors in Console On Rails.

I maintained the computer software, cleaned and improved the computers. Update Operating System (MacOS, Linux and Windows) and security protocols of Active Directory used in the company. Instructed a conscious use of the computers to avoid clicking on malicious sites. I helped to set up hardware stock to be able to serve the whole company and participated of the onboarding of new employees explaining the main softwares used by all the company so that they could get used to them as quickly as possible.

Office routines: Orders to the storeroom; Control of incoming and outgoing office documents; Sending and receiving correspondence; Telephone answering; Helping servers in simple matters; Transcription of audiocoferences.