Laís Cristina Rodrigues Email & Phone Number

Perth, Western Australia, Australia

São Paulo, São Paulo, Brazil

• Deep dive studies to improve profitability
• Running a project to improve customer experience, including a journey mapping, interview with customers and implementation of changes
• Organizing and conducting weekly meetings with stakeholders
• Forecasting
• Ensuring the implementation of actions and projects for the branch (follow ups)
• Visiting units of service to find improvement opportunities

São Paulo

• Acting as Business Analyst in the Justice field, producing content to improve visibility.
• Development of organizational architecture project in the area of Management by Competencies, and implementation of a pilot.
• Support in strategic planning, development and monitoring projects, for education and health companies, including a pro bono for a Nonprofit Organization.
• Support in trainings and workshops, including Visual Planning an Fish Bowl methodologies
• Support in Process Management projects, reviewing BPM maps, identifying indicators and opportunities for improvement.

São Paulo, São Paulo, Brazil

• Acting in consulting projects supporting with analysis and preparation of materials for clients in different business segments.
• Support in PMO projects, preparing documents of project planning phase based on PMBoK and creating activities for workshops.
• Research and production of internal material in subjects as Leadership and Competitive Intelligence.
• Support in the research and preparation of materials for training in the management area.

São Paulo

• Responsible for the Sell In and Sell Out of a Cash and Carry channel customer, with stores all over Brazil;
• Negotiation of price and volume, payment and negotiation of discounts and promotional actions in store;
• Forecasting demand and control of the billing and shipment of products to the customer to guarantee inventory;
• Support ensuring the implementation of the exposure strategies of products in the shelves, in order to guarantee visibility and increase the Market Share of the category;

Vonore, TN - USA

• Consulting project to decrease the rate of scratches made in the windshield glasses during the assembly process, through Lean Manufacturing concepts and tools.
• Using a scientific based problem-solving methodology called DMAIC to achieve the project’s goal.
• To analyse the problem, I used tools as Pareto Diagram, Ishikawa diagram and FMEA.
• In order to understand better the process, I gathered information from the company, observed and interviewed the employees on the production line to come up with a process chart
• After analysing the problem, a new process was designed and suggested to the client, considering employee’s quality of life, cost, and the interference in the production line.

Engenharia De Materiais

- Iniciação Científica ( Estudo das propriedades mecânicas e interface morfológica do compósito de polipropileno reforçado com celulose da.

Lean Enterprise Summer Program, Department Of Industrial And Systems Engineering

Materials Engineering, Materials Engineering

Certificate Iv, Marketing & Communication

Diploma - Tesol (Teaching English To Speakers Of Other Languages), Education

Diploma, Leadership And Management