Laisha Graham Email & Phone Number

Fairfax, Virginia

Communication• Establish and maintain effective working relationships with various individuals, other government agencies, the community, and elected officials.• Utilize a collaborative person-centered planning approach to assists individuals with identifying and accessing needed services and supports essential for living successfully in the community i.e., SNAPET, SRAP. • Exceptional listening skills, to understand what clients need and develop a plan that will work for them, along with cultural competence to understand and value client's unique perspectives. • Develop processes to ensure timely completion of interdepartmental projects, which included establishing activity sequences, duration estimates, and schedule development; while reporting accuracy, consumer service trends, and cost evaluation.• Ensure proper adherence to transmittals and regulations while recommending revisions that improve quality of service, efficiency, effectiveness, and compliance with governing regulatory requirements. • Increased employee motivation and subsequent work prowess by becoming a representative on the Community Services Board (CSB) climate assessment committee. Market Research• Analyze data to determine client progress and makes necessary changes to the individual’ service plan. • Manage annual budget together with the financial plans and benefits for persons eligible to receive a Medicaid-funded Waiver. • Deliver exceptional customer support in high-volume human service industry.

S. Peyton St Alexandria, Va

• Led, created, and implemented marketing and communication plans for service lines. • Led an interdisciplinary team revamping the paper and electronic medical records. Managed a programmatic budget of over $2MM. • Managed productivity program designed to better match staff to demand through volume prediction, altering ratio of part-time to full-time staff, and developing flexible staffing plans. • Aided in receiving a 100% compliance score for Virginia C.A.R.F assessment and the District of Columbia PCR.• Serve as an ongoing resource to leadership for access data analytics, including the review of performance trends, performance improvement suggestions, and identify opportunities. • Coordinate all services per ISP, BSP, Health Management, and other federal and local regulations for persons who are cognitively or developmentally disabled.• Supervised 5-10 direct support staff while collaborating with internal partners across the business to highlight organizational achievements in quality, affordability, and experience. • Collaboratively brainstorm with team members on effective strategies to engage clientele in state-funded healthcare programming. Received the St Coletta Focus Award for outstanding service while working with students with intellectual/physical disabilitiesReceived monetary bonuses of up to 6% based off of work performanceAided in receiving a 100% compliance score for Virginia C.A.R.F assessment

Prepared therapeutic activities for at risk youth. Provided guidance and refuge from chaos for children with disabilities. Assisted director and case worker wit preparing paperwork for cases done on families Helped oversee the wellbeing of children while in foster care Developed relationships with patrons to raise awareness on local company activities.

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General