Lai-Sin Ley (She/Her) Email & Phone Number

Remote

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Portland, Or, United States

- Instrumental part of the execution of Member Milestone Private Events Booking Strategy - Served as Staff Liaison for Social Committees and provided guidance to member volunteers as well as administrative and event planning support- Planed, coordinated, and implemented social club events from beginning to conclusion including brainstorming, problem-solving, marketing, and billing- In charge of all private social event logistics which included coordinating staff and vendors to execute a successful event or program- Managed marketing for all programming and events from beginning to end including print and digital media assets - Carried a running budget for all expenses and revenue for each assigned committee event and was in charge of ensuring that assigned Social Committee accounts are not overspent- Managed all internal communication with members and club guests, confirming reservations to events and classes as well as sent out any necessary updates and reminders

United States

- Managed virtual event platform, including uploading digital content and creating custom pages for maximum user experience - Coordinated ordering and delivery of food and swag to over 150 attendees- Acted as day-of technology support for any virtual platform questions - Oversaw a team of 7 committee members that worked on other key aspects of the event

Portland, Oregon Metropolitan Area

- Developed a suite of tools and concepts supported by hands-on exercises to help initiate and plan a project to be successful (project planning and organization)- Learned how to approach the people and team issues associated with projects, and become familiar with the tools and skills needed to create and empower effective project teams (project management communication and teamwork) - Explored the overall management and execution of a project along with monitoring, control, and closing (project execution and management)- Learned about the art of leadership in the project team and understand the unique role of the leader in a successful project (project leadership and conflict management)

Portland, Oregon

- Promoted from Convention Services Manager in September 2019- Promoted from Catering and Sales Coordinator in July 2018- Assisted with the planning and execution of celebrity events, product launches, government forums, and executive programs for many Fortune 500 companies- Oversaw account billing including: deposit schedules and collection, invoicing, purchase orders, and timely presentation of billings- Successful Catering Sales Manager personally responsible for ~$450,000 in local catering revenue representing only the months of September through February (COVID-19)- Managed all food and beverage needs, guest room requests, and setup needs for groups ranging from 10-500 guests- Consistently achieved 9 (out of 10) or above on client satisfaction surveys- Assisted with 30/60/90 revenue reporting during the absence of a Director of Catering- Served as the liaison between the hotel’s operating departments, clients and vendors- Created customized guest experiences during site visits that ultimately led to contracting- Continuing and constant monitoring of live events to ensure meeting arrangements are to client’s specifications and expectations- Executed Post-Conference meetings to review final billing, constructively review feedback with planner and seek future opportunities to work together

Portland, Oregon

- Managed all food and beverage needs, guest room requests, and setup needs for groups ranging from 20-550 guests- Met and surpassed budgeted revenue and the forecasted average check every quarter - Served as the liaison between the hotel’s operating departments and clients- Coordinated all aspects of conference planning both internally and between third party planners- Worked with professional sports teams to meet strict dietary guidelines

Fort Worth, Texas

- Responsible for driving $1.9 million in group catering revenue in 2017- Accountable for 30/60/90 day forecasting- Managed all food and beverage aspects from beginning to conclusion for 100+ groups- Contributor to a successful team that consistently increased departmental satisfaction on customer survey scores- Developed long-term relationships with clients increasing repeat business and word-of-mouth recommendations- Participated in increased recognition of associates by 45% Year Over Year- Guided meeting & event planners through the process menu selections with close consideration of dietary restrictions and needs of guests, audio visual requirements, logistics for meeting room arrangements, permit requirements and other fundamental key aspects of event planning- Liaison between respective departments via event orders and convention resumes to ensure a seamless event process from beginning to end

Fort Worth, Texas

- Coordinated details of events such as conferences, corporate events, private parties and concerts from inception to completion - Organized a complicated seated dinner buyout event of several restaurants for a 2,000-person conference- Supported in the oversight of 1,500 volunteers for a community give back project- Managed and worked alongside appropriate vendors for each event

Fort Worth, Texas

- Shaped personal connections with hundreds of guest with charismatic rapport to create repeat business - Committed to memory specialty menu offering and informed customers- Continuously and constantly upsold to each table to increase sales

Fort Worth, Texas

- Maintained exemplary high marks (9 or better out of 10) for Arrival Experience from all guests’ surveys- Customized a corporate initiative to fit the needs of our company and help train both incoming and current employees- Handled hundreds of guests’ reservations daily with accuracy and hospitable rapport- Assisted the Rooms Controller by blocking rooms for incoming guests were selected based on preferences and requests

Frisco, Texas

- Offered personalized, up-priced suggestions to dining customers to increase sales - Created custom menus for private dining parties - Assigned closing duties to a team of 12 to 16 people - Oversaw the cleaning of team member's sections and closing down of their duties- Closed the front and back of the house at the end of shift- Kept up with side work duties throughout the shift

Frisco, Texas

- Took food and drink orders from customers accurately and with a positive attitude- Engaged with customers in a friendly manner- Helped with food preparation when necessary

Hospitality Management, Meeting And Event Planning

Activities and Societies: * Graduated Cum Laude * Eta Sigma Delta Honor Society

Nonprofit Leadership Certification Program

The purpose of this program is to provide an educational track that prepares graduates to serve on a nonprofit board. The program offers.

Rhetoric: The Art Of Persuasive Writing And Public Speaking

This course is an introduction to the theory and practice of rhetoric, the art of persuasive writing and speech. Students will learn how.