I hold a degree in Business Administration, with a specialization in Strategic Thinking from the College of Saint Rose in Albany, USA, certified as a Product Manager by PM3, and proficient in English. I have over seven years of professional experience, with the last three dedicated to product. I possess solid knowledge of tools such as Jira, Notion, Google Analytics, Hrefs, Metabase, LightHouse, and Search Console, as well as skills in SQL and a strong interface with engineering, design, UX, data, and CX. I worked for 2 years in Turkey/Istanbul, which provided me with a unique ability to adapt to different cultures and challenges that the professional field presents. My focus is on optimizing experiences and driving the success of each product, always committed to innovation and delivering solutions. I am always open to new learning, growth, and connections that can contribute to my development and that of my team.Feel free to contact me via email:
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Product ManagerIsaac May 2024 - PresentSão Paulo, Brazil -
Product ManagerFestalab Jul 2021 - May 2024São Paulo, São Paulo, Brazil -
Customer Success CoordinatorFestalab Nov 2019 - Jul 2021São Paulo Area, BrazilBusiness strategies development through voice of customer data, having influenced the implementation of new features, new partnerships, marketing campaigns and business policies.Responsible for the implementation and management of the company NPS (Net Promoter Score), review and analyze NPS data, trend-lines, and key drivers in coordination with Analytics teams in order to advise the organization on top priorities to improve the customer experience and likely impact;Design and implementation of the User Research and Customer Service in order to improve customer experience and business operation metrics;Work closely with partner program teams to create awareness about CX, and promote a culture of customer centricity inside company.
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Export Market ResearchVekmar Elektrik Sistemleri Yatırım Ve Ticaret A.Ş. Nov 2018 - Aug 2019Istanbul, TurkeyPlans sales campaigns suitable for the targeted country market, prospecting and developing new markets outside Turkey with Portuguese market, responsible for the sales management of foreign markets and clients and working close with shipping and freight companies to facility the export to foreign customers. -
Junior Financial Planning AnalystSodrugestvo Mar 2017 - Jul 2018Uberlândia E Região, BrasilBudget Development (Revenues, Costs, Expenses and CapEx), financial analysis for processing and trading business units (contribution to fixed costs: crushing margin and trading Margin, EBTIDA and net profit); P&L analysis for processing and trading business units, preparation of management reports and financial analysis to the board of directors in Brazil and reports to the headquarter. -
Junior ConsultantAlcer Consultoria Mar 2016 - Mar 2017Uberlândia E Região, BrasilExperience with process and management consulting in the areas of finance, purchasing, inventory, costs and accounting. Elaboration of organizational pre-diagnoses, restructuring of routines and processes of the above areas (elaboration of flowcharts, identification of gaps for optimization of procedures, among others) and monitoring of indicators. Performance with ERP Protheus - TOTVS. -
Director Of Project DevelopmentApoio Consultoria Jan 2015 - Dec 2015Uberlândia E Região, BrasilAs a director, I was responsible for the quality and delivery of all the projects developed by the junior enterprise, responsible for the management of my team, seeking for their motivation and performance. The strategic planning of the team was developed, was implemented a software of project management. -
Project ManagerApoio Consultoria Mar 2014 - Dec 2014Uberlândia E Região, BrasilI worked as a project manager in setting up a cost center for a state-owned company with three different revenue sources, the company did not have control over costs or expenses and was not aware of which of its products made a profit or loss.
Laís Vieira Education Details
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Business Administration And Management, General -
Business Strategy
Frequently Asked Questions about Laís Vieira
What company does Laís Vieira work for?
Laís Vieira works for Isaac
What is Laís Vieira's role at the current company?
Laís Vieira's current role is Product Manager | Financial Products.
What schools did Laís Vieira attend?
Laís Vieira attended Universidade Federal De Uberlândia - Ufu, The College Of Saint Rose.
Not the Laís Vieira you were looking for?
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Laís Vieira
Consultora Interna De Rh | Hr Business Partner | Recursos Humanos | R&S | Psicóloga | Analista Comportamental | Hrbp | Especialista De RhRio De Janeiro, Rj -
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Laís Vieira
Jacareí, Sp -
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