Company Overview:Ruad Al Tamayz is an evolution of SCOPI (Strategic Center for Organizational Performance Improvement), established in 2008 in Amman, Jordan. Under Dr. Tarek Al-Khayyat's leadership, the company has expanded its influence across the MENA region, establishing itself as a trusted partner in achieving organizational excellence.Role Overview:As the Managing Director of Ruad Al Tamayz Management Consultancy, I lead and oversee all aspects of our operations, ensuring the delivery of top-tier management consulting services to our clients. My responsibilities include strategic planning, business development, client relationship management, and organizational leadership.Key Responsibilities:Strategic Planning: Develop and implement strategic plans to advance the company's mission and objectives, promoting revenue, profitability, and growth.Business Development: Identify and pursue new business opportunities, building strong client relationships to expand our market presence across the MENA region.Operational Management: Oversee day-to-day operations, ensuring efficiency, quality, and alignment with our core values.Team Leadership: Lead, mentor, and develop our team of consultants, fostering a supportive and engaging work environment.Client Engagement: Ensure the highest service delivery standards, working collaboratively with clients to understand their unique challenges and provide tailored sustainable solutions.Performance Improvement: Continuously assess and improve organizational performance, implementing best practices and innovative approaches to maintain our competitive edge.Business Focus:Excellence modelsCustomer service modelsCustomer experience best practicesExcellence Award establishment & managementQuality standardsTrainingGInI certificates and assessmentMaturity models implementation and assessmentDigital Transformation

Drive organizational vision: Translate business goals into actionable plans and provide strategic direction to consulting teams.Oversee project delivery from inception to completion, ensuring budget adherence and timely execution.Spearhead business development: Lead client acquisition and manage a consulting practice expansion strategy.Lead client engagement and ensure client satisfaction across all projects.Develop and implement quality control measures to ensure all deliverables meet client expectations.

Leading and executing Transformation Projects to drive Sustainable Excellence and ensure active participation in Government Excellence Programs, such as SKGEP, DGEP, ADAEP, AJEP, EFQMLeading and executing Performance Development Projects based on Excellence Models requirements, encompassing all support and core functions for diverse government entitiesLeading and executing Customer Service Enhancement and Customer Experience Development Projects, aligned with the requirements of Emirates Government Service Excellence Program - Global Star Rating Program, ICXS & IDCXS StandardsCoaching, developing, and mentoring talents and employees across various positions (Leaders, Managers, Specialists, and Officers) to enhance their corporate and individual performanceLeading and executing Business Process Management (BPM) and Business Process Re- Engineering (BPR) projects, incorporating best practices such as SIPOC, APQC, and BPMN 2.0Leading and executing Quality Standards Implementation projects, including various ISO certifications such as (ISO 9001, ISO 44001, ISO 20000, ISO 21500, ISO 22301, ISO 29993, ISO 10015, OHSAS 18001, ISO 27001, etc.)Leading Mystery Shopping and Stakeholders Perception Studies, involving the design, execution, analysis, and evaluation of satisfaction surveys and questionnaires for various stakeholders (Employees, Customers, Partners, Suppliers, and Society)Leading In-house Digital Transformation Projects to automate consulting processes, such as the Corporate Excellence Module, Individual Excellence Module, 7 Stars & Capacity Building Module, and moreConducting training for government and private organizations on specialized courses, such as Excellence Models, Customer Service, Future Foresight, Capacity Planning, Prediction Models, Service Marketing, Customer Journey Mapping, Excellence Criteria for Individuals, Psychometric Testing, and moreSupervising all company employees, overseeing both technical and managerial aspects.

Develop comprehensive marketing strategies and implement them to determine annual unit and gross-profit plans. Analyze market trends and evaluate results to refine marketing approachesSet sales objectives by forecasting and establishing annual sales quotas for the local market. Project expected sales volume and profit for both existing and new productsCreate effective sales programs and develop field sales action plans for the sales team to executeEnsure consistent sales volume, product mix, and selling price by staying updated on supply and demand dynamics, changing market trends, economic indicators, and competitors' activitiesMonitor costs, competition, supply, and demand to establish and adjust selling prices accordinglyFoster a collaborative team environment by actively contributing to the team's efforts and accomplishing related results as needed

Drive sales and marketing activities for company products, implementing effective strategies to maximize revenue and market penetrationCollaborate with the sales team to achieve collective goals, contributing to the overall team effort and accomplishing related tasks as requiredEstablish sales targets for each salesperson at the start of each period, ensuring clear objectives and measurable goals are set for individual performanceConduct statistical analysis of team results, evaluating sales performance, and preparing monthly reports for senior management, providing insights and recommendations for improvement