• Verifying users documents and processing them, providing users the support they need in their verification process and answering their questions.• Answering case consultation tickets via Jira Service Desk.• Managing the Service Desk and the queue in the most efficient manner.• Making continuous efforts to enhance level of knowledge around the team.• Work closely with various teams including product teams and other FinCrime teams on process updates, cases in term of user experience and issues.• Delivering on quality and SLAs.

Back up agent for Amgen.Assisting the Amgen travel team.

Back up agent for Master Card Corp.Assisting the Master Card travel team.Supporting them with taking phone calls and answering emails, taking care of the client's needs and requests.

Supporting the Amazon travel team whenever there is high workflow on their platforme.Supporting them with taking phone calls and answering emails, taking care of the client's needs and requests.

CWT is the global leader in business travel and meetings & events – serving clients in nearly 150 countries. Blending technology with the expertise of over 18,000 people, we help our clients get the best possible value from their travel programs, while providing travelers with best-in-class service. Current Business Travel Counsellor for corporate clients (Facebook, Instagram, Oculus), cover what employees need for their planned travels and help them with booking , giving solutions cancellations and changes on their travels.My main tasks are:Understand customer’s needs and Travel policy in order to provide the service on the highest possible level in arranging business travels for (corporate travelers), new hires and recruits.Providing various, suitable solutions to the situations experienced by the travelers Advising and guidance the travelers in planning business travels with usage of web tools delivered by CWT.Booking airline tickets as well as hotel and car reservations as well Cancel or modify reservations (flights, car, hotel reservations).Support the corporate travellers by Multi-channel services: via phone & emails & messaging. Support corporate travelers. Problem solving, independent decision making and customer service. Travel technology GDS – Sabre (Power Turbo).- Why did i join CWT?* CWT is one of the top leading companies in the business travel / solutions industry.It was my main focus to join CWT as i was on the way to graduate with a bachelor of Aviation Management, by joining CWT i got a chance to take a look and learn many things such as corporate bookings and managements and managing and making bookings and business travels.It was really important for me to be in CWT to develop myself and get an overview of the travel industry. It is an important stage in my career to be at CWT to grow and learn.

G2A.COM was founded in 2010, and in just a few short years has transformed into the world's fastest growing digital gaming marketplace, where 14.5 million users come to browse more than 75,000 different products from over 3000,000 sellers worldwide. Now that's what we call growth! G2A.COM features an entire ecosystem of different products and solutions, including G2A PAY, a fast and reliable online payment gateway supporting over 200 different global and local payment methods. G2A.COM also supports video game developers and publishers through G2A Direct, a program to help them reach an outstanding audience of gamers. The main vision of G2A.COM is to REINVENT THE SIMPLICITY OF GLOBAL TRADE. We aim to deliver the most secure & user-friendly transaction ecosystem, that truly serves individuals and businesses. Marketplace & Fintech in one convenient platform.G2A.com is the fastest growing marketplace for digital goods in the world, with 35+ million monthly visits and 12+ million buyers on our platform.My main tasks are: Customer service for English\Arabic speaking clients. Taking care for a good company image among customers and providing support for them in matters related to our (G2A) websites and products. Responsibility to answer emails and tickets from clients within 15 minuets Max. Working with young and ambitious team aimed on becoming the best customer support in the gaming industry Dealing with solving issues about negative feedback received from clients.-Why did i join G2A?* It was my second year in university and i was trying to find a way to get into the polish job market as my first step in poland, G2A have helped me a lot with my first steps and i got the chance to experience an amazing working experience with great highly educated fun and friendly people from all around the globe.It made me more confidante in myself as i am taking my first steps in poland and learning many new things about the gaming and customer service industries.

Internship program to gain the experience required in the field of customer service/support.

Working on different events in collaboration with TixBox. Events Organizing. Customer Service. Ticketing. Concerts, Sports Events and Art Fairs. Ticketing, Box Office and Merchandise. Ushers, customers Services Hostesses.

- Issuing tickets and selling them to customers, it was on different events\shows.- Scanning the visitors tickets and escort them to their seats.